Symantec 10490452 Administration Guide - Page 119

Working with Spam Quarantine 119 Working with messages in Spam Quarantine for administrators Work with messages on the message list page The following steps describe how to perform some common tasks on the message list page. To sort messages ◆ Click on the To, From, Subject, or Date column heading to select the column by which to sort. A triangle appears in the selected column that indicates ascending or descending sort order. Click on the selected column heading to toggle between ascending and descending sort order. By default, messages are listed in date descending order, meaning that the newest messages are listed at the top of the page. To view messages ◆ Click on a message subject to view an individual message. To redeliver misidentified messages ◆ Click on the check box to the left of a misidentified message and then click Release to redeliver the message to the intended recipient. This also removes the message from Spam Quarantine. Depending on how you configured Spam Quarantine, a copy of the message may also be sent to an administrator email address (such as yourself), Symantec, or both. This allows the email administrator or Symantec to monitor the effectiveness of Symantec Mail Security for SMTP. To delete individual messages 1 Click on the check box to the left of each message to select a message for deletion. 2 When you've selected all the messages on the current page that you want to delete, click Delete. Deleting a message in the administrator's Spam Quarantine also deletes the message from the applicable user's Spam Quarantine. For example, if you delete Kathy's spam messages in the administrator's Spam Quarantine, Kathy won't be able to see those messages when accessing Spam Quarantine. To delete all messages ◆ Click Delete All to delete all the messages in Spam Quarantine, including those on other pages. This deletes all users' quarantined messages.