Symantec 10490452 Administration Guide - Page 128
Configuring Spam Quarantine for administrator-only access
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128 Working with Spam Quarantine Configuring Spam Quarantine Configuring Spam Quarantine for administrator-only access If you don't have an LDAP directory server configured or don't want users in your LDAP directory to access Quarantine, you can configure Quarantine so that only administrators can access the messages in Quarantine. When administrator-only access is enabled, you can still perform all the administrator tasks described in "Working with messages in Spam Quarantine for administrators" on page 118, including redelivering misidentified messages to local users, whether or not you're using an LDAP directory at your organization. However, notification of new spam messages is disabled when administrator-only access is enabled. To configure Quarantine for administrator-only access 1 In the Control Center, click Settings > Quarantine. 2 On the Spam tab, under General Settings, check the box next to Administrator-only Quarantine. 3 Click Save. Configuring the Delete Unresolved Email setting By default, quarantined messages sent to non-existent email addresses, based on LDAP lookup, will be deleted. If you clear the check box for Delete messages sent to unresolved email addresses, these messages will be stored in the Spam Quarantine postmaster mailbox. "Undeliverable quarantined messages go to Spam Quarantine postmaster" on page 139 describes how to view these messages. Note: If there is an LDAP server connection failure or LDAP settings have not been configured correctly, then quarantined messages addressed to nonexistent users are stored in the Spam Quarantine postmaster mailbox whether the Delete unresolved email check box is selected or cleared. Configuring the login help By default, when users click on the Need help logging in? link on the Control Center login page, online help from Symantec is displayed in a new window. You can customize the login help by specifying a custom login help page. This change only affects the login help page, not the rest of the online help. This method requires knowledge of HTML.