Symantec 10490452 Administration Guide - Page 126

126 Working with Spam Quarantine Configuring Spam Quarantine ■ The amount of time required for the search is dependent on how many search boxes you filled in and the number of messages in the current mailbox. Searching in the administrator mailbox will take longer than searching in a user's mailbox. ■ Spammers usually "spoof" or forge some of the visible messages headers such as From: and To: and the invisible envelope information. Sometimes they forge header information using the actual email addresses or domains of innocent people or companies. Differences between the administrator and user search pages The pages displayed for administrators and other users on your network have the following differences: ■ Quarantine administrators can search for recipients. ■ In the Search Results page, users can only delete their own quarantined messages. Quarantine administrators can delete all users' quarantined messages. Configuring Spam Quarantine Most Spam Quarantine settings are accessed by clicking Quarantine Settings on the Settings tab, then clicking on the Spam tab, if necessary. Delivering messages to Spam Quarantine from the Scanner Use the Group Policies filtering actions to deliver spam messages to Spam Quarantine. Note: Spam Quarantine does not use a separate SMTP mail server to send notifications and resend misidentified messages, although an SMTP mail server must be available to receive notifications and misidentified messages sent by Spam Quarantine. Set this SMTP server on the Control Center Settings page. The SMTP server you choose should be downstream from the Scanner, as notifications and misidentified messages do not require filtering. To deliver messages to Spam Quarantine 1 In the Control Center, click Policies > Spam. 2 Click Add.