Symantec 10490452 Administration Guide - Page 139
Undeliverable quarantined messages go to Spam Quarantine postmaster
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Working with Spam Quarantine 139 Configuring Spam Quarantine Undeliverable quarantined messages go to Spam Quarantine postmaster If Spam Quarantine can't determine the proper recipient for a message received by Symantec Mail Security for SMTP, it delivers the message to a postmaster mailbox accessible from Spam Quarantine unless you have specified Delete message sent to unresolved email addresses in Settings > Quarantine. Your network may also have a postmaster mailbox you access using a mail client that is separate from the Spam Quarantine postmaster mailbox. Spam messages may also be delivered to the Spam Quarantine postmaster mailbox if there is a problem with the LDAP configuration. Note: No notification messages are sent to the postmaster mailbox. To display messages sent to the postmaster mailbox 1 Log into the Control Center as an administrator with full privileges or Manage Quarantine rights. 2 Click Quarantine. 3 Click Show Filters. 4 In the To box, type postmaster. 5 Specify additional filters as needed. 6 Click Display Filtered or Display All. Error in log file due to running out of disk space If you check log file as described in "Checking the Control Center error log" on page 194 and see lines similar to those listed below, make sure that you haven't run out of disk space on the computer where Spam Quarantine is installed. If that isn't the problem, follow the steps below. 9 Jan 2004 00:00:22 (ERROR:5396:6396):[2032] Error connecting to 192.168.1.4:41025: Unknown Error; Out of range. 9 Jan 2004 00:00:22 (ERROR:5396:6396):[4042] smtp_direct: failed to connect to SMTP server. To correct this problem 1 Delete the following directory: .../Tomcat/jakarta-tomcat-version/work 2 Reboot the computer where Spam Quarantine is installed.