Symantec 10490452 Administration Guide - Page 129

Working with Spam Quarantine 129 Configuring Spam Quarantine To specify a custom login help page 1 Create a Web page that tells your users how to log in and make it available on your network. The Web page should be accessible from any computer where users will log in to Spam Quarantine. 2 In the Control Center, click Settings > Quarantine Settings. 3 In the Login help URL box, type the URL to the Web page you created. 4 Click Save on the Quarantine Settings page. To disable your custom login help page, delete the contents of the Login help URL box. Configuring recipients for misidentified messages If users or administrators find false positive messages in Spam Quarantine, they can click Release. Clicking Release redelivers the selected messages to the user's normal inbox. You can also send a copy to a local administrator, Symantec, or both. Note: If you are quarantining messages flagged by content compliance filters, you should copy a local administrator who can review the misidentified messages and make appropriate changes to the content compliance filters. Unless you are quarantining spam, you should not copy Symantec Security Response. Symantec Security Response will take no action on submissions of suspected spam or content compliance policy violations. To configure recipients for misidentified message submissions 1 In the Control Center, click Settings > Quarantine. 2 If needed, click on the Spam tab. 3 To report misidentified messages to Symantec, under Misidentified Messages, click Symantec Security Response. This is selected by default. Symantec Security Response analyzes message submissions to determine if filters need to be changed. However, Symantec Security Response will not send confirmation of the misidentified message submission to the administrator or the user submitting the message. 4 To send copies of misidentified messages to a local administrator, under Misidentified Messages, click Administrator and type the appropriate email address.