Symantec 10490452 Administration Guide - Page 123

Working with Spam Quarantine 123 Working with messages in Spam Quarantine for administrators To display full headers ◆ To display all headers available to Spam Quarantine, click Display Full Headers. The full headers may provide clues about the origin of a message, but keep in mind that spammers usually forge some of the message headers. To display brief headers ◆ To display only the From:, To:, Subject:, and Date: headers, click Display Brief Headers. Differences between the administrator and user message pages The pages displayed for administrators and other users on your network have the following differences: ■ Users can only view and delete their own quarantined messages. Quarantine administrators can view and delete messages for all users. ■ Users only have access to Spam Quarantine, not the rest of the Control Center. Searching messages Click Show Filters on the message list page to display the search fields. Type in one or more boxes or choose a time range to display matching messages in the administrator Spam Quarantine. The search results are displayed in a page similar to the message list page. The user search page is very similar. See "Differences between the administrator and user search pages" on page 126 for more information. If you search for multiple characteristics, only messages that match the combination of characteristics are listed in the search results. For example, if you typed "LPQTech" in the From box and "Inkjet" in the Subject box, only messages containing "LPQTech" in the From: header and "Inkjet" in the Subject: header would be listed in the search results. Search messages The search results sometimes may not return the results you expect. See "Search details" on page 125. To display the search area ◆ On the message list page, click Show Filters.