Symantec 10490452 Administration Guide - Page 122

122 Working with Spam Quarantine Working with messages in Spam Quarantine for administrators Work with messages in the message details page The following steps describe how to perform some common tasks on the message details page. To choose the language encoding for a message that doesn't display correctly ◆ Click a language encoding in the drop-down list. The Control Center may not be able to determine the proper language encoding for messages containing double-byte characters, such as Asianlanguage messages. If the message is garbled, select the language encoding most likely to match the encoding used in the message. To redeliver misidentified messages ◆ Click Release to redeliver the message to the intended recipient. This also removes the message from Spam Quarantine. Depending on how you configured Spam Quarantine, a copy of the message may also be sent to an administrator email address (such as yourself), Symantec, or both. This allows the email administrator or Symantec to monitor the effectiveness of Symantec Mail Security for SMTP. To delete the message ◆ To delete the message currently being viewed, click Delete. When you delete a message, the page refreshes and displays the next message. If there are no more messages, the message list page is displayed. Deleting a message in the administrator's Spam Quarantine also deletes the message from the applicable user's Spam Quarantine. For example, if you delete Kathy's spam messages in the administrator's Spam Quarantine, Kathy won't be able to see those messages when accessing Spam Quarantine. To navigate through messages ◆ Click one of the following buttons to navigate through message details pages: Go to next message Go to previous message To return to the message list ◆ To return to the message list, click Back To Messages.