Symantec 10490452 Administration Guide - Page 138
Error in log file “cannot release mail” from Spam Quarantine
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138 Working with Spam Quarantine Configuring Spam Quarantine from the Scanner to Spam Quarantine are larger than the standard packet size used by MySQL (1 MB). com.mysql.jdbc.PacketTooBigException: Packet for query is too large (3595207 > 1048576) at com.mysql.jdbc.MysqlIO.send(MysqlIO.java:1554) at com.mysql.jdbc.MysqlIO.send(MysqlIO.java:1540) at com.mysql.jdbc.MysqlIO.sendCommand(MysqlIO.java:1005) at com.mysql.jdbc.MysqlIO.sqlQueryDirect(MysqlIO.java:1109) at com.mysql.jdbc.Connection.execSQL(Connection.java:2030) at com.mysql.jdbc.PreparedStatement.executeUpdate(PreparedStatement.ja va:1750) at com.mysql.jdbc.PreparedStatement.executeUpdate(PreparedStatement.ja va:1596) at org.apache.commons.dbcp.DelegatingPreparedStatement.executeUpdate (DelegatingPreparedStatement.java:207) at com.brightmail.dl.jdbc.impl.DatabaseSQLManager.handleUpdate(Unknown Source) at com.brightmail.dl.jdbc.impl.DatabaseSQLManager.handleUpdate(Unknown Source) at com.brightmail.dl.jdbc.impl.DatabaseSQLTransaction.create(Unknown Source) at com.brightmail.bl.bo.impl.SpamManager.create(Unknown Source) at com.brightmail.service.smtp.impl.SmtpConsumer.run(Unknown Source) Error in log file "cannot release mail" from Spam Quarantine This can occur if the IP address of the Control Center is not specified for inbound and outbound mail settings on the Settings > Hosts Add or Edit page, SMTP tab. See "SMTP Scanner settings" on page 22 for instructions. Users don't see distribution list messages in their Spam Quarantine When a Scanner forwards a spam message sent to a distribution list to Spam Quarantine, the message is not delivered in the intended recipients' quarantine. Instead, the message is delivered to a special Spam Quarantine mailbox for that distribution list. For more information, see "Notification for distribution lists/ aliases" on page 130.