Symantec 10490452 Administration Guide - Page 175
Running and deleting favorite reports, Troubleshooting report generation
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Working with reports 175 Running and deleting favorite reports 3 Click Edit. 4 Change the values in the report as desired. 5 Click Save. Running and deleting favorite reports You can run or delete Favorite Reports using the buttons on the Favorite Reports page. To run or delete a Favorite Report 1 In the Control Center, click Reports > Favorite Reports. 2 Click the desired report in the Favorite Reports drop-down list. 3 Click Run Report to run the report, or Delete to delete the report. Troubleshooting report generation Check the following information if you're having trouble with reports. No data available for the report type specified Instead of displaying the expected reports, Symantec Mail Security for SMTP might display the following message: No data is available for the report type and time range specified." If you received this message, verify the following: ■ Data exists for the filter you specified. For example, perhaps you specified a recipient address that received no mail during the specified period, for a Specific Recipients report. ■ Symantec Mail Security for SMTP is configured to keep data for that report type. See "Selecting report data to track" on page 172 for more information. Keep in mind that occasionally you will be able to produce reports even if you are not currently tracking data. This will happen if you were collecting data in the past and then turned off data tracking. The data collected will be available for report generation until they are old enough to be automatically purged. After that period, report generation will fail. The Keep for x days setting on the Report Settings page controls this retention period.