Symantec 10490452 Administration Guide - Page 153
Verifying filtering to the Spam Quarantine
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Testing Symantec Mail Security for SMTP 153 Verifying filtering to the Spam Quarantine Typically, this will be sufficient time for statistics to update on the Control Center. The Viruses counter on the Overview page increases by one if filtering is working. 6 Check the mailbox for the test account to verify receipt of the cleaned message with the text indicating cleaning has occurred. Verifying filtering to the Spam Quarantine If you configure Symantec Mail Security for SMTP to forward spam messages to Spam Quarantine as described below, you should see spam messages when you enter the Spam Quarantine. There can be a slight delay until the first spam message arrives, depending on the amount of spam received at your organization. If new spam messages arrive for a user while that user is viewing quarantined messages, the new spam messages will be displayed after a page change. For example, if you're viewing an individual message and then return to the message list, any new messages that have just arrived will be added to the message list and displayed in accordance with the sorting order. Symantec Mail Security for SMTP must be configured to forward spam messages to Spam Quarantine. If the default configuration is not changed, Symantec Mail Security inserts [Spam] in the subject line of spam messages and delivers them to users' normal inbox rather than to Spam Quarantine. Any antispam message category can be configured via policy to forward messages to Spam Quarantine for groups assigned to that policy. You can choose to have all, some or none of the available message types forwarded to Spam Quarantine, depending on the policies set for each. To set up delivery of messages to Spam Quarantine, see "To deliver messages to Spam Quarantine" on page 126. To verify sending a spam message to Spam Quarantine 1 Using an email client such as Microsoft Outlook Express, open an email addressed to an account that belongs to a group configured to filter spam to Spam Quarantine. See "Delivering messages to Spam Quarantine" on page 117 for step-by-step instructions on creating such a configuration policy for a group. 2 Give the message a subject that is easy to find such as Test Spam Message. 3 To classify the message as spam, include the following URL on a line by itself: