Symantec 10490452 Administration Guide - Page 125
Search details, Subject, and Message ID searches.
UPC - 037648265683
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Working with Spam Quarantine 125 Working with messages in Spam Quarantine for administrators To search using time range ◆ Choose a time range from the Time Range list to show all messages from that time range. Search details The search function is optimized for searching a large number of messages. However, this can lead to unexpected search results. Keep in mind the following when analyzing search results: Note: If any term in the search phrase matches 50% or more of the messages in the database, then the search will show no results. ■ About 570 common words such as "after" and "which" are ignored in any of the search boxes, as well as the word "spam." These are called MySQL stopwords. ■ Words of three characters or less are ignored. This applies to To, From, Subject, and Message ID searches. ■ If any word in a multiple word search is found in a message, that message is considered a match. For example, searching for "red carpet" will match "red carpet," and also "red wine" and "flying carpet." You don't have to put quote marks around search text that contains spaces. ■ Searches match exact whole words only in To, From, Subject, and Message ID searches. A word is considered a group of letters, numbers, or underscores. For example, if you searched for "finance", the search would not find "refinance." Also, if you searched for "[email protected]", the search is interpreted as "user_name" OR "example". Since "com" is three characters, it is ignored. The @ and the period are treated as spaces. ■ Search results are sorted by date descending order by default but can be resorted by clicking on a column heading. ■ Wildcards such as * are not supported in search. All searches are literal. ■ If you search for multiple characteristics, only messages that match the combination of characteristics are listed in the search results. For example, if you typed "LPQTech" in the From box and "Inkjet" in the Subject box, only messages containing "LPQTech" in the From header and "Inkjet" in the Subject: header would be listed in the search results. ■ All text searches are case-insensitive. This means that if you typed emerson in the From box, then messages with a From: header containing emerson, Emerson, and eMERSOn would all be displayed in the search results.