Symantec 10490452 Administration Guide - Page 194
Checking the Control Center error log, Status, Control Center, BrightmailLog.log
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194 Administering the system Administering the Control Center Checking the Control Center error log Periodically, you should check the Control Center error log. All errors related to the Control Center are written to the BrightmailLog.log file. Follow the procedure at the end of this section to view it. Each problem results in a number of lines in the error log. For example, the following lines result when Spam Quarantine receives a message too large to handle: com.mysql.jdbc.PacketTooBigException: Packet for query is too large (3595207 > 1048576) at com.mysql.jdbc.MysqlIO.send(MysqlIO.java:1554) at com.mysql.jdbc.MysqlIO.send(MysqlIO.java:1540) at com.mysql.jdbc.MysqlIO.sendCommand(MysqlIO.java:1005) at com.mysql.jdbc.MysqlIO.sqlQueryDirect(MysqlIO.java:1109) at com.mysql.jdbc.Connection.execSQL(Connection.java:2030) at com.mysql.jdbc.PreparedStatement.executeUpdate(PreparedStatement.ja va:1750) at com.mysql.jdbc.PreparedStatement.executeUpdate(PreparedStatement.ja va:1596) at org.apache.commons.dbcp.DelegatingPreparedStatement.executeUpdate (DelegatingPreparedStatement.java:207) at com.brightmail.dl.jdbc.impl.DatabaseSQLManager.handleUpdate(Unknown Source) at com.brightmail.dl.jdbc.impl.DatabaseSQLManager.handleUpdate(Unknown Source) at com.brightmail.dl.jdbc.impl.DatabaseSQLTransaction.create(Unknown Source) at com.brightmail.bl.bo.impl.SpamManager.create(Unknown Source) at com.brightmail.service.smtp.impl.SmtpConsumer.run(Unknown Source) To view BrightmailLog.log 1 In the Control Center, click Status > Logs. 2 Next to Component, click Control Center. 3 Click BrightmailLog.log to open it. It's located under Log Files.