Symantec 10490452 Administration Guide - Page 141

Working with Spam Quarantine 141 Configuring Spam Quarantine Duplicate messages appear in Spam Quarantine You may notice multiple copies of the same message when logged into Spam Quarantine as an administrator. When you read one of the messages, all of them are marked as read. This behavior is intentional. If a message is addressed to multiple users at your company, Spam Quarantine stores one copy of the message in its database, although the status (read, deleted, etc.) of each user's message is stored per-user. Because the administrator views all users' messages, the administrator sees every user's copy of the message. If the administrator clicks on Release, a copy of the message is redelivered to each affected user mailbox. Maximum number of messages in Spam Quarantine Note: If you don't set any Spam Quarantine thresholds and your system has adequate capacity, there is a 1 TB (terabyte) MySQL limit on the number of messages that can be stored in Spam Quarantine (the same message sent to multiple recipients counts as one message). For more information about Spam Quarantine thresholds, see "Specifying Spam Quarantine message and size thresholds" on page 136. Copies of misidentified messages aren't delivered to administrator If you typed an email address in the Administrator box under Misidentified Messages on the Quarantine Settings page but messages aren't being delivered to the email address, make sure the email address is not an email alias. The administrator email address for misidentified messages must be a primary email address including the domain name, such as [email protected]. Message "Unable to release the message" is displayed This message may occur if there is a problem with message traffic on your inbound or outbound MTA.