Symantec 10490452 Administration Guide - Page 140
Users receive notification messages, but can’t access messages, Active Directory Schema
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140 Working with Spam Quarantine Configuring Spam Quarantine Users receive notification messages, but can't access messages If some users at your company can successfully log into Spam Quarantine and read their spam messages, but others get a message saying that there are no messages to display after logging in to Spam Quarantine, there may be a problem with the Active Directory (LDAP) configuration. If the users who can't access their messages are in a different Active Directory domain than the users who can access their messages, configure LDAP in the Control Center to use a Global Catalog, port 3268, and verify that the nCName attribute is replicated to the Global Catalog as described below. Configure access to a global catalog To configure your computer to access a Global Catalog, specify the port for the Global Catalog, usually 3268, in the your LDAP server settings page in the Control Center. In addition, verify that the nCName attribute is replicated to the Global Catalog. To replicate the nCName attribute to the Global Catalog using the Active Directory Schema snap-in 1 Click Start > Run, type regsvr32 schmmgmt.dll and click OK. 2 Click Start > Run, type mmc and click OK. 3 Click File > Add/Remove Snap-in. 4 Click Add and select Active Directory Schema from the list. 5 In the left pane, expand Active Directory Schema, and click Attributes. 6 In the right pane, locate and double-click the nCName attribute. 7 Check the Replicate this attribute to the Global Catalog check box. If an error occurs after performing the steps above, make sure that the current domain controller has permission to modify the schema. To grant permission to the current domain controller (if necessary) 1 Open the Active Directory Schema snap-in as described above. 2 In the left pane, click Active Directory Schema to select it. 3 Click Action > Operations Master. 4 Check the check box for The Schema may be modified on this Domain Controller. If replication to the Global Catalog cannot be modified as described above, contact your Symantec representative for a work-around.