Canon VIXIA HF R21 VIXIA HF R20 / HF R21 / HF R200 Instruction Manual - Page 152
Troubleshooting
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Trouble? Troubleshooting If you have a problem with your camcorder, refer to this section. Sometimes what you think is a malfunction of the camcorder may have the simplest of solutions - please read the "CHECK THIS FIRST" box before going on to the more detailed problems and solutions. Consult your dealer or a Canon Service Center if the problem persists. CHECK THIS FIRST Power supply • Is the battery charged? Is the compact power adapter correctly con- nected to the camcorder? (0 21) Recording • Did you turn the camcorder on and correctly set it to a recording mode? (0 43, 58, 107) If you are recording on a memory card, is one correctly inserted into the camcoder? (0 38) Playback • Did you turn the camcorder on and correctly set it to playback mode? (0 50, 103) If you are playing back recordings from a memory card, is one correctly inserted into the camcorder? (0 38) Does it contain any recordings? Power source The camcorder will not turn on or it turns off by itself. - The battery pack is exhausted. Replace or charge the battery pack. - Remove the battery pack and reattach it correctly. Cannot charge the battery pack. - Make sure the camcorder is off so charging can start. - The temperature of the battery pack is outside the charging range. If the battery pack's temperature is below approximately 0 °C (32 °F), warm it before charging it; if it is above approximately 40 °C (104 °F), let the battery pack cool down before charging it. - Charge the battery pack in temperatures between 0 °C and 40 °C (32 °F and 104 °F). - The battery pack is faulty. Replace the battery pack. - The camcorder cannot communicate with the battery pack attached. Such battery packs cannot be charged using this camcorder. - This can occur when attaching and attempting to charge a battery pack that is not recommended by Canon. - When using a battery pack recommended by Canon, there may be a problem with the battery pack or camcorder. Consult a Canon Service Center. 152 Additional Information