Compaq Armada 6500 Compaq Storage Hub 12 Management Utilities Hardware and Sof
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- Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 1
Storage Hub 12 Management Utilities Hardware and Software User Guide First Edition (October 1999) Part Number 158561-001 Compaq Computer Corporation - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 2
from Compaq Computer Corporation. © 1999 Compaq Computer Corporation. All rights reserved. Printed in the U.S.A. The software described in this guide service marks of Compaq Computer Corporation. NeoServer is a trademark of Compaq Information Technology Group. Microsoft, MS-DOS, Windows, and Windows - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 3
Guide Text Conventions...ix Symbols in Text...x Symbols on Equipment x Getting Help ...xi Compaq Technical Support xi Compaq Website xii Compaq and Uplink Ports 1-5 Initial HMU Startup 1-6 Subsequent HMU Startup 1-9 Help and Information Resources 1-10 Device View Information screen 1-12 - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 4
iv Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide Chapter 2 Managing from Hub 12 Management Utilities GUI Menu Screen SAN Exit...2-27 View The Current Event Log 2-27 Open The HMU.log File 2-28 HELP ...2-29 Check The HMU Version 2-29 Chapter 3 Managing from Device View - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 5
About This Guide v Managing from Device View continued The Service Tab...3-5 Port Properties ...3-6 General Port Properties 3-6 Configuration the Device View 3-12 Shutdown HMU 3-12 Chapter 4 Troubleshooting Startup Problem ...4-1 Fibre Channel Topological Discovery Failure 4-2 Icon Turns Red - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 6
vi Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide Network Management Overview continued Fibre Channel Arbitrated Loop Protocol ( ...C-8 Starting Compaq Storage Hub 12 Operation C-9 Appendix D Troubleshooting the Management Module Serial Communication Problems D-1 Fibre - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 7
About This Guide vii Regulatory Compliance Notices continued Canadian Notice (Avis Canadien E-3 Class A Equipment E-3 Class B Equipment E-4 European Union Notice E-4 Japanese Notice ...E-4 Taiwanese Notice...E-5 Battery Replacement Notice E-5 Laser Compliance ...E-5 - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 8
This Guide This guide is designed to be used as step-by-step instructions for installation and as a reference for operation, troubleshooting, and DRIVE NAMES Type When you are instructed to type information, type the information without pressing the Enter key. Enter When you are instructed to - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 9
Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide Symbols in Text These symbols may be found in the text of this guide presents clarifying information or specific instructions. NOTE: Text set . Enclosed area contains no operator serviceable parts. WARNING: To reduce the - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 10
for as long you own the product. A technical support specialist will help you diagnose the problem or guide you to the next step in the warranty process. In North America, call the Compaq Technical Phone Support Center at 1-800-OK-COMPAQ1. This service is available 24 hours a day, 7 days a week - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 11
12 Management Utilities Hardware and Software User Guide Compaq Website The Compaq website has information on this product as well as the latest drivers and Flash ROM images. You can access the Compaq website on the Internet at http://www.compaq.com. Compaq Authorized Reseller For the name of your - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 12
and observe the appropriate safety precautions. Organization of this Guide For Information About Installing the Hub Management Utilities Managing the HMU menu screen Managing from the Device View screen Troubleshooting the Management Utilities Network Management overview See Chapter 1 Chapter - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 13
Hardware and Software User Guide Organization of this Guide continued For Information About Upgrading the management module firmware Configuring the management module Troubleshooting the management module See Appendix B Appendix C Appendix D Installation Before Compaq Storage Hub 12 Management - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 14
Panel. 6. Open Add/Remove Programs. 7. Click the Install button. 8. Follow the onscreen instructions that will execute the SETUP.EXE file. You must acknowledge the license agreement. The application will be installed in "C:\Program Files\Compaq\HMU" by default, unless a different path is given. - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 15
\Compaq\HMU\HMU.log," or an alternative path if one was named during installation. In addition, a different path can be specified using the Log File Configuration dialog box. This path is stored in the Window 95/98 or NT system registry. The file's location can not be moved without first removing - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 16
for a HMU session is stored in an archive file found on the default path, "C:\Program Files\Compaq\HMU\HMU.dat", or at an alternative path if System ID Tab" (see Chapter 3, "Managing from Device View" for specific information about device view activities). The device agent, designated as the HMU - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 17
address, check with a system administrator so that you have it before launching HMU. Thereafter, that IP address will be stored in a file in the default path, "C:\Program Files\Compaq\HMU\", or at an alternative path if one was entered during installation. It will not need to be entered again unless - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 18
menu and click Compaq Hub Management Utilities (if a copy of a shortcut is displayed on your desktop, double-click it). The initial HMU screen shown in the figure below will display. This screen will only appear when HMU is started for the first time or after the HMU.dat file has been deleted - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 19
Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide how long to wait in the future if a problem occurs. Figure 1-3. Progress status indicator The discovery process if not previously entered manually. Once discovery is complete, the Update SAN View button (shown in the - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 20
Started 1-9 4. Click Update SAN View. When the topological update completes successfully, the device topology is displayed. The default view is a hierarchical representation that appears in the figure below. This is the main menu for controlling devices with HMU. Figure 1-5. Default SAN View screen - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 21
12 Management Utilities Hardware and Software User Guide Subsequent HMU Startup 1. Select the Start button, Programs, and click Compaq Hub Management Utilities (if there is a shortcut on your desktop, double-click it). This time, a different initial HMU screen will appear, shown in the figure below - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 22
Use these steps: 1. Click the Find tab. 2. Use the dialog box instructions to build a database of words from the HMU help files. 3. Type a search string into the entry box in the first window. Some result(s) will be displayed in the next window. You can narrow the selection to a word or words and an - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 23
Utilities Hardware and Software User Guide Device View Information screen To display information about your devices, click Display Device View. A graphical representation of the hub system will appear. This Device View screen displays a virtual panel of a Compaq device (for example, the front - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 24
Managing from Hub 12 Management Utilities GUI Menu Screen Compaq Storage Hub 12 Management Utilities (HMU) SAN Manager displays in HMU. These are: a. The SAN View tab of HMU's GUI is the main window for keeping track of the overall status of your network. Two buttons on it display the status of - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 25
at the top of the main window opens a menu that gives access to several important including configuring the log file and deleting events. This menu sets these parameters across the entire monitored network. This menu is discussed later in this chapter. 3. Compaq Storage Hub 12 Diagnostic Tools Fault - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 26
Managing from Hub 12 Management Utilities GUI Menu Screen 2-3 SAN View Tab The SAN View Devices by Connection window (shown in Figure 2-1) is the first display that appears once the discovery process and topological updates are completed. It presents a graphical presentation of the overall network, - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 27
Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide The two push buttons near the top of the HMU window toggle between the default hierarchical view and the View Devices by Name window, managed, in addition to any unmanaged devices that have been manually added to a network. - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 28
Managing from Hub 12 Management Utilities GUI Menu Screen 2-5 The Context Menu Most HMU activities can be accomplished from the HMU Context Menu. This menu is selected by right clicking on either of the SAN View tab windows. Specific features and functions of the Context Menu depend upon which - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 29
2-6 Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide Figure 2-4. HMU Context Menu - on a device a set of four tab windows that display a wealth of information about the functioning of the SAN. Some of these tabs allow control of specific functions and parameters as well. - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 30
Utilities GUI Menu Screen 2-7 Network Status Tab The first tab, shown in the figure below, is the Network Status tab. This tab displays information in a table format. Figure 2-5. Network Status tab of Display Network View Summary information appears across the top of the window. This includes the - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 31
Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide Network Traffic Tab The second tab is the Network Traffic tab, shown in the figure below. This window left corner of this window displays a graphical presentation of the loop utilization that is updated every few seconds. The - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 32
Management Utilities GUI Menu Screen 2-9 Figure 2-7. Setting Network Utilization Alert Source/Destination Pairs This window lists the devices that as the NOS/OLS primitives can occur continuously; if they do, there is a problem somewhere in the network. If the LED-like indicator to the left of any - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 33
2-10 Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide Figure 2-8. Primitives tab of Display chance of isolating the problem. Should that fail, disconnect devices, one at a time, until the cause of the problem is isolated. This page shows if the problem has been isolated. - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 34
Managing from Hub 12 Management Utilities GUI Menu Screen 2-11 LIP(F7,x) LIP(F8,x) LIP(y,x) CLS LPB(y,x) request a loop initialization and to request that the "y" (or destination device) perform a vendor-specific reset. A count of the number of Fibre Channel Closes (CLS) that have been detected - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 35
2-12 Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide Table 2-1 Definitions of FC_AL Primitives continued Primitive LR/LRR Misaligned K28.5 Definition A count of the number of Link Reset and Link Reset Response primitives that - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 36
Managing from Hub 12 Management Utilities GUI Menu Screen 2-13 There are three Polling parameters that can be set for the current SAN from this window. If more than one SAN is being monitored, parameters can be set globally. The following parameters will be set only on the selected SAN: Polling - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 37
2-14 Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide Figure 2-10. Diagnostic Tools initializing. If the loop takes too long, the diagnostics will assume there is a problem and notification is triggered. Since some networks are larger than others, this could be - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 38
the diagnostic has determined the culprit, it will then disable the device port involved, permitting the problem to be repaired. Figure 2-11. Loop Initialization Diagnostic screen There are two independent criteria that will trigger the Loop Initialization Diagnostic when limits are exceeded. One - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 39
Broadcast Storm Diagnostic Like the Loop Initialization Diagnostic, the Broadcast Storm Diagnostic appears whenever there is trouble. However this diagnostic is specifically designed to find whatever device is broadcasting a continuous stream of primitives. Continuous streams of primitives represent - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 40
Managing from Hub 12 Management Utilities GUI Menu Screen 2-17 Figure 2-12. Broadcast Storm Diagnostic The devices exist on the Fibre Channel network. These devices include all Compaq ICI-capable, interconnect devices. IMPORTANT: The Compaq proxy master device should find itself (as a minimum) and - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 41
2-18 Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide Figure 2-13. Fibre Channel Proxy Agent if they were previously entered in a Managed Device Properties dialog box. Click the Update SAN View button to add icons that represent the discovered Fibre Channel devices to the - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 42
can be set for all networks in a global manner using the File Menu. Add Device The hubs and switches automatically discover valid FC devices, then the AL_PAs of the device will be trapped and displayed. This screen allows the user to enter additional information about the FC devices discovered in the - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 43
2-20 Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide Figure 2-14. Add Device dialog box 2. topological view. However, if the port has been bypassed manually, or if the device is not physically connected, the information screen in Figure 2-15 appears. 4. Click Yes to add - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 44
port that already has information attached to it, a message screen is displayed. This display indicates previously entered information for this devices. Select the proxy master or unmanaged device on the SAN View tab window and right click. That will select the Context Menu associated to that proxy - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 45
2-22 Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide Managed Device Properties Select the Managed Device in the SAN View tab window and right click. Next, select Properties from the Context Menu that appears. The Managed Device Properties dialog box, shown in the figure - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 46
be saved to the HMU.dat archive file. To save the current topology, click anywhere on the SAN View screen. Next, click Save Topological Data. If adverse is happening in the hub. File Menu Clicking on the File Menu in the upper left corner of HMU's SAN window offers the selections shown in the figure - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 47
2-24 Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide Figure 2-17. File Global Menu HMU.log File The first entry in the File menu configuration of the HMU.log file with the Configure Log File item. Simply Click on File and then select Configure Log File. Figure 2-18 shows - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 48
Managing from Hub 12 Management Utilities GUI Menu Screen 2-25 Figure 2-18. Log File Configuration Log File Size - This defaults to 100 KB. This can be set to your desired upper limit file size. Log File Directory - This defaults to C:\Program Files\Compaq\HMU\. It can be set to a different path. - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 49
2-26 Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide SNMP Defaults If more than one SAN is being 10. Community Names can also be set globally with this window. Enter the names and click Set. IMPORTANT: Compaq Community Names are case-sensitive and limited to 15 characters. - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 50
Screen 2-27 Save Topological Data Any time during a HMU session, topology can be saved to the HMU.dat archive file. To save the current topology, click on File the current session's events in HMU, do the following from a SAN View screen: 1. Click the Event Log tab. The Event Log tab will display the - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 51
such as Excel for viewing or establishing trends. By default, the path to HMU.log is C:\Program Files\Compaq\HMU\HMU.log, or an alternative path if one was named during installation or changed using the Log File Configuration dialog box. The path is stored in the system registry. If the HMU.log - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 52
event to get a clearer picture of a repetitive problem. IMPORTANT: Like all log files, HMU.log will continue to grow in size file, but you can copy it. HELP Check The HMU Version To check the version number of HMU that is running, do the following from a SAN View screen: 1. From the menu, select Help - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 53
either the View Devices by Connection or View Devices by Name display. 2. Select Display Device View from the Context Menu. The HMU progress status window will appear as discovery is attempted. NOTE: Another way to open Device View is to double-click on the managed device's icon in the hierarchical - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 54
Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide the device has a fan, voltage, or temperature problem. Displaying the Expanded Device View The Expanded Device View four management tabs-System ID, Environment, Ports, and Service. The System ID is the default tab. Displaying - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 55
Managing from Device View 3-3 The System ID Tab There are three parts to the System ID Tab. Identification - This section of the tab provides descriptions, model numbers, and serial numbers for the selected device and its associated boards. Fibre Channel Topology Parameters - This section gives - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 56
3-4 Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide Figure 3-2. Environment Tab Power - This function backgrounds announce alert conditions. The Port Tab The Port Tab provides information specific to a port as well as certain control functions. To access this information - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 57
determined by the agent. Media Type - This function shows the media type supported or if no connector is present. Mgmt Protocol - This function indicates whether Inter-Hub protocol or not. The Service Tab A right click over the RS-232 port or a click on the Service tab displays a dialog box. This - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 58
Hardware and Software User Guide Port Properties Selecting Port Properties in the menu pulls up a window with two tabbed pages that offer detailed information and control over a selected port. General Port Properties The information shown in the General Port Properties screen is specific to the port - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 59
Backup Port - This option allows you to take advantage of redundant hardware such as dual-ported FC-AL hard drives. The hub provides the capability to designate a port as a hot-standby port. This can be used when from the loop until the delay period has expired. Figure 3-4. Port Properties screen - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 60
3-8 Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide LIP Generation In addition, the hub itself can generate forced LIPs when it detects a change in a port state. The On Port Enable and On Port - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 61
Enter a device location and/or a contact name. 3. Click Update. Check Power, Thermal, and Up Time In both Device View and click the Ports tab, complete port information appears. This screen offers the option to force the bypass of a port as a manual or forced bypass. The device icon will remain green, - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 62
3-10 Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide From the Ports tab: 1. Click the Bypass Control question. Check Firmware Versions From Expanded Device View, click the Service tab. In this view, firmware revisions of the agent and the device controller can be checked. - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 63
the Service View, click on the Service tab. In the Service dialog box, the Beacon Control can be set to force the power LED on the front of the managed device to flash. The blinking LED is helpful (Trivial File Transfer Protocol device will be updated. Check the HMU Version - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 64
3-12 Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide Close the Device View From Expanded Device View, choose File, Exit from the menu bar, or click the Close button. The Device View window will close. Shutdown HMU To shut down HMU: 1. Select File, Exit or click the Exit - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 65
incompatibilities, bugs in program code, physical disconnection, security problems, and user error. This troubleshooting chapter provides specific information to solve some of the common problems that may affect software performance. Startup Problem It is possible for HMU startup to fail. This - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 66
Hub 12 Management Utilities Hardware and Software User Guide 2. Verify that all the necessary network parameters have been set up correctly on the device. This is done via the RS-232 serial port. See the Compaq Hub 12 Management Module installation instructions. 3. If the IP address is valid, verify - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 67
Troubleshooting 4-3 If this is not the first time discovery has been requested these parameters back to 20 seconds if they have been decreased. If that does not fix the problem, contact Customer Service. Icon Turns Red or Status Word Changes The icons for managed devices in the Devices by Name - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 68
4-4 Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide Figure 4-3. Icon red screen Continuous LIPs If the by HMU during the discovery process, this test can be performed manually. If there is a problem communicating with a device after the IP address has been verified, - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 69
Troubleshooting 4-5 The nnn.nnn.nnn.nnn represents the IP address to be checked. The obviously connected and the IP address is working. Type Exit and then Enter to close the window. Figure 4-4. Pinging a Device Error Messages HMU can return a number of messages. Some are just informational while - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 70
4-6 Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide Message Accessing device for device to a different port. Attach the device to another port. Call Customer Service. Archive file not found. This message is informational and displays under these circumstances: When HMU - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 71
Troubleshooting whenever a port is selected for a manual Force Bypass. This is informational and is Action For a 6-port or a 12-port Compaq Storage Hub 12 Hub: Is there an obstruction answers to the above questions clears up the problem, contact Customer Service. Choose OK or Cancel. Use the HMU - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 72
timeout. Contact Customer Service and let them guide you through serial interface problem persists, shutdown HMU and then restart HMU. If the problem still persists, reset the device firmware with the Reset button on the LED panel. If none of these corrects the problem, contact Customer Service - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 73
Troubleshooting 4-9 Table 4-1 Error Messages continued Message No data was saved in the previous session. No managed devices found. No more ports available for the selected device. - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 74
cable faulty? Action If none of the answers to the above questions are responsible, call Customer Service. Do not attempt to open the power supply in the device. Right-click item in the first column. Windows supports selection from any row, but only within column one. Click OK and right click in - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 75
Troubleshooting 4-11 Table 4-1 Error Messages continued Message The loop for IP address nnn. n00 seconds. The word you have typed is not in the index. This message is displayed by the HMU help system. No action is required. Enter another word or select one from the list provided. This port is - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 76
with the different parts of the storage area network system. The following topics are detailed in this chapter: Storage Area Management (SAN) Compaq Storage Hub 12 Management Utilities (HMU) Managed Devices Simple Network Management Protocol (SNMP) Setting Community Names in SNMP Proxy Master Fibre - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 77
A-2 Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide is stored in the form of a Management Information Base (MIB) and sent via SNMP to the Hub 12 Management Utilities console that runs on a 32-bit Windows workstation. The Hub 12 Management Utilities can be executed from - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 78
attaches and deletes. Supports monitoring and control of device and port status. Unmanaged Devices Are added manually for topological display. the slave-managed devices connected to it by Fibre Channel by using the Compaq Inter-Hub Communication Interface (ICI). The ICI runs over the Fibre Channel - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 79
A-4 Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide Simple Network Management Protocol (SNMP) The SNMP is a vital part of the system for it is the network protocol used to move data from each - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 80
no match, the Hub 12 Management Utilities cannot proceed. IMPORTANT: Compaq Community Names are case-sensitive and limited to 15 characters. Fibre 12 Management Utilities assist in determining the location of system problems. Loop Initialization Primitives are special primitive signals that occur - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 81
updating procedure: 1. Update the device agent firmware in the HMM of the Compaq Storage Hub 12 hub that is acting as the master device. 2. Locally update the hub controller firmware of the Compaq in the Compaq Storage Hub 12 Management Module installation instructions included in your user - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 82
the self-test. Press Enter on your keyboard within a few seconds to display the Boot Menu. 4. From the Boot Menu, select 1 Download and update Device Agent code. If you are using a HyperTerminal window, select Transfer, Send Text File. Open the file to be transferred. Otherwise, follow your terminal - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 83
explanation of how to do this is in the Compaq Storage Hub 12 Management Module installation instructions. 3. Establish a terminal emulation session. This is update Hub-Controller code in a remote hub (via Agent). If you are using a HyperTerminal window, select Transfer, Send Text File. Open the file - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 84
B-4 Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide IMPORTANT: If for any reason your download removed. Remember to replace the filler panel. If planning to update a local and some remote hubs, update the remote devices first and end with the local download. It will be - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 85
new firmware is covered in Appendix B, "Updating the Firmware." A connection to the HMM must be established before proceeding with module configuration. If this has not taken place, see Compaq Storage Hub 12 Management Module installation instructions, included with your user documentation. The - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 86
C-2 Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide The Management Module's Password Press Enter on the keyboard and the some device-specific information and the Hub Main Menu will be displayed. Selecting 1. Reset hub and run self-test will reset the Compaq Storage Hub - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 87
Module C-3 Setting Network Parameters From the Main Menu, select 2. Set networking parameters. The Network Setup Menu in the figure below will be displayed. Figure C-3. Network Setup Menu IMPORTANT: The Compaq Storage Hub 12 hub is already set as a master device, To disable the Master Device - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 88
C-4 Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide The HMM is shipped with the unexplained ethernet networking problems, check with the network administrator. If you need to change this parameter, enter 3 Select Subnetworking Mask from the Network Setup Menu. The menu - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 89
subnet and the rest of the network. To change this parameter, enter 4 Select Default Gateway Address from the Network Setup Menu. The menu is shown in the figure below. The Compaq Storage Hub 12 hub is shipped with this set to 0.0.0.0. Enter the appropriate gateway address for your network segment - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 90
configuring the Compaq Storage Hub 12 Diagnostic Tools (see the section " Obtaining Hub Information," later in this chapter), the Management Options Menu supports changing string is used to describe the Compaq Storage Hub 12 hub on a network management platform such as HP OpenView for Windows NT. - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 91
Storage Hub 12 Management Utilities (HMU). Information on installing and using HMU to manage the Compaq Storage Hub 12 can be found in the earlier chapters of this guide. IMPORTANT: Whenever changing Community Name values, make sure that other staff members who use HMU are told the new Community - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 92
menu. Obtaining Hub Information Select 4 Hub Information to display the hub-specific ethernet MAC (Media Access Control) address and a list of cascaded Compaq that is completely unique. The MAC address is not needed in normal operations, but could be useful when troubleshooting ethernet problems - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 93
but also tries repair the problem as noted above. These control options are toggled in round-robin order. Typing 3 or 4 would have a similar effect on the other two tools. Starting Compaq Storage Hub 12 Operation When finished configuring, end the HyperTerminal session. The Compaq Storage Hub 12 hub - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 94
are some of the more common problems that can occur, and suggestions for troubleshooting them. Serial Communication Problems If you are unable to are used. Pins 2 and 3 are crossed. Fibre Channel Connections The Compaq Storage Hub 12 Management Module (HMM) uses Fibre Channel cables to communicate - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 95
D-2 Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide Inspect the hub fault LED indicators for apparent problems. See the next section. If the Fault LED goes on, the fans or the hub may be faulty or the temperature may be out of - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 96
only Processor Error Memory Fault Memory Fault Memory Fault The measurement of voltage to the power supplies has not met specification. Action None none none none Call Customer Service Call Customer Service Call Customer Service Call Customer Service None Corrective action: Verify AC input voltage - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 97
D-4 Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide Table D-1 Error Messages continued Message 0400 /* and correct if that is the case. If the message persists, call Customer Service. 0800 /* reserved */ 1000 /* general hardware fault */ Corrective action: None. - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 98
, for example). The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user. The rating label on the device shows which class (A or B) the equipment falls into. Class B devices have an FCC logo - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 99
E-2 Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide Class A Equipment This equipment has energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this or television technician for help. - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 100
or monitored. For questions regarding this FCC declaration, contact: Compaq Computer Corporation P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000 Or, call (281) 514-3333 To identify this product, refer to the Part, Series, or Model number found on the product. Modifications The FCC - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 101
E-4 Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide Canadian Notice (Avis Canadien) Class A Equipment This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 102
Japanese Notice Regulatory Compliance Notices E-5 Taiwanese Notice - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 103
the battery is incorrectly replaced or mistreated. For more information about battery replacement or proper disposal, contact your Compaq Authorized Reseller or your Authorized Service Provider. WARNING: Your computer contains an internal Lithium Manganese Dioxide battery. There is risk of fire and - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 104
CD ROM drive contains a laser diode of gallium aluminum arsenide (GaAlAs) emitting in the wavelength range of 780 +/- 35 nm. All Compaq systems equipped with a laser device comply with safety standards, including International Electrotechnical Commission (IEC) 825. With specific guide -serviceable - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 105
E-8 Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide Power Cords If you were not feet (3.6 m). If you have questions about the type of power cord to use, contact your Compaq authorized service provider. A power cord should be routed so that it is not likely to be walked on - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 106
F Appendix Electrostatic Discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 107
F-2 Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide Grounding Methods There are several methods for field service kit with a folding static-dissipating work mat. If you do not have any of the suggested equipment for proper grounding, have an Authorized Compaq Reseller - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 108
adding devices assignment errors 4-6 authorization 3-6 dialog box 2-20 graphical icons 2-18 manually 2-4 port bypass message 4-11 to hubs 2-19 to networks 1-5 to views 2-2 alert condition clearing a fault 2-23 device view 2-23 archive file default path 1-4 HMU.dat 2-23 log 2-27 save topological data - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 109
2 Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide bypass control 3-4, 3-9 cut-in delay 3-7 force 3-6 loop port 2-11 manual 2-20 message, illustrated 2-20 on port 3-8 status color change 2-3 troubleshooting 4-6 C cables correct pin connections D-1 device connections 3-3 - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 110
file directory 2-25 log file field sort 2-29 log file size 2-25 password C-2 polling rate 2-13 retry count 2-13 screen HMU setup 1-3 HyperTerminal B-2 log file screen 2-3 managed devices A-3 multiple SAN networks 2-19 pinging devices 4-4 proxied devices 2-17 retry count 2-13 SAN View window - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 111
2-20 service tab 3-10 troubleshooting 4-1 updating B-1 version numbers 3-5, B-2 force bypass manual 4-7 port 3-6 setting 3-5 status 3-5 G gateway address C-4 default C-4 setting parameters C-4 setup menu C-4 get Community Name configuring 1-10 default setting C-6 menu C-7 getting help xi global - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 112
help additional sources xi Compaq authorized resellers, telephone numbers xii Compaq file 2-29 Excel format 2-29 Overview 2-1 prerequisites 1-2, 1-4 overview 1-1 SAN View 2-1 shutdown 3-12 startup 1-6 initial 1-6 subsequent 1-9 Index 5 troubleshooting 4-1 version 2-29, 3-11 http://www.compaq - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 113
6 Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide symbols on equipment x indicators change in status 2-3 fault 2-4 normal procedure HMM community names A-4 instructions 1-1 HMU default path 1-3 prerequisites 1-2 screen 1-6 steps 1-3 troubleshooting 2-12 inter-hub device - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 114
11 overview A-2 port status 2-7 properties 2-22 proxy master A-3 removing 2-21 SAN view 2-22 screen, illustrated 2-22 table of definitions A-3 timeout period 2-26 Index 7 troubleshooting 2-21, 4-3 management agent 1-5 console 1-2 context menu options 2-2 defaults, changing C-6 deleting IP addresses - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 115
8 Compaq Storage Hub 12 Management Utilities Hardware and Software User Guide proxied device list C-8 media type, connector display 3-5 menus boot B-2 context 2-1 diagnostic tools C-8 file 2-2 help 1-10 main HMU 1-8 main hub B-2 management options C-6 network setup 4-2 port 3-10 set SNMP C-7 SNMP - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 116
2-10 table of definitions 2-11 troubleshooting 2-9 types 4-4 properties 3-9 device 2-21 managed device 2-22 network 2-6 port 3-8, 3-10 proxied devices discovery process 2-17 display list C-8 hub-specific information C-8 media access control C-8 proxy agent screen, illustrated 2-18 agent, dialog box - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 117
steps B-3 troubleshooting B-4 updating firmware B-1 replacing battery E-5 blowers 4-7 filler panel B-4 ports 4-6 requirements Class A equipment E-3 Class B equipment E-4 HMU hardware 1-2 software 1-2 reset device firmware 4-8 device view 2-2 hub, instructions C-1 information screen B-4 interconnect - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 118
service tab overview 3-5 setting backup log file 2-25 Community Name menu C-7 community names 1-7 global network 2-19 log file SETUP.EXE 1-3 shielded cables E-3 Simple Area Network See SAN SNMP 1-10, A-2, A-4 Community Names A-4, C-5 MIB-2 sysName menu C-7 password problem technical support xi - Compaq Armada 6500 | Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 119
topological data save 1-5 topology archive data file 1-5 auto-discovering devices A-3 discovery failure 4-2 graphical view A-2 ICI ID 3-3 manually adding devices A-3 map C-5 overview A-5 parameters 3-3 saving 2-27 troubleshooting 4-7 updating 1-8 trap address A-4 Community Name C-7 loop utilization
Storage Hub 12 Management
Utilities
Hardware and Software User Guide
First Edition (October 1999)
Part Number 158561-001
Compaq Computer Corporation