Compaq Armada 6500 Compaq Storage Hub 12 Management Utilities Hardware and Sof - Page 67

Icon Turns Red or Status Word Changes, Devices by Name, Devices by Connection

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Troubleshooting 4-3 If this is not the first time discovery has been requested and an IP address currently being used has been recognized previously, the physical connection may be at fault. Verify that the connection to the device can be established by pinging the device from the management console. If you do not get a response, the physical cabling may have been disconnected and should be reestablished. Retry discovery. If there are a large number of managed devices on your Fibre Channel network, the network can be timing out. The timeout duration is a function of HMUs Timeout and Retries which can be set for a device. The default timeout is 20 seconds, which should be enough, but if the Retry/Timeout parameters were previously changed, they might be too short. Reset these parameters back to 20 seconds if they have been decreased. If that does not fix the problem, contact Customer Service. Icon Turns Red or Status Word Changes The icons for managed devices in the Devices by Name dialog box change color to indicate a change in status. Red indicates a change that may require checking. Devices by Connection dialog box indicate change in status by using words like major and critical. When this occurs, follow the suggested steps below. 1. Check the contents of the Event Log. 2. Look up the meaning of any error messages in the "Error Messages" section in this chapter. There will be a description and a suggested action in many cases. 3. Check if the problem is a loss of the IP connection. Try to ping the device and verify it responds. Check on the physical connection as needed.

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Troubleshooting
4-3
±
If this is not the first time discovery has been requested and an IP
address currently being used has been recognized previously, the
physical connection may be at fault. Verify that the connection to the
device can be established by pinging the device from the management
console. If you do not get a response, the physical cabling may have
been disconnected and should be reestablished. Retry discovery.
±
If there are a large number of managed devices on your Fibre Channel
network, the network can be timing out. The timeout duration is a
function of HMUs Timeout and Retries which can be set for a device.
The default timeout is 20 seconds, which should be enough, but if the
Retry/Timeout parameters were previously changed, they might be too
short. Reset these parameters back to 20 seconds if they have been
decreased. If that does not fix the problem, contact Customer Service.
Icon Turns Red or Status Word Changes
The icons for managed devices in the
Devices by Name
dialog box change
color to indicate a change in status. Red indicates a change that may require
checking
. Devices by Connection
dialog box indicate change in status by
using words like major and critical. When this occurs, follow the suggested
steps below.
1.
Check the contents of the Event Log.
2.
Look up the meaning of any error messages in the “Error Messages”
section in this chapter. There will be a description and a suggested
action in many cases.
3.
Check if the problem is a loss of the IP connection. Try to ping the
device and verify it responds. Check on the physical connection as
needed.