Dell OptiPlex Gn Diagnostics and Troubleshooting Guide (.pdf) - Page 31

Diagnostics. See Running the Dell, Troubleshooting the Diskette/Tape Drive Sub

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Message Reset failed Sector not found Seek error Shutdown failure Terminator/ processor card cannot be installed! Table 2-1. System Messages (continued) Cause Action The disk reset operation failed. See "Troubleshooting the Diskette/Tape Drive Subsystem" in Chapter 6. The operating system is unable to locate a sector on the diskette or hard-disk drive. See "Troubleshooting Hard-Disk Drives" or "Troubleshooting the Diskette/Tape Drive Subsystem" in Chapter 6, depending on what type of drive you are accessing. The operating system is unable to If the error is on the diskette drive, try another find a specific track on the diskette or diskette in the drive. hard-disk drive. A chip on the system board might be malfunctioning. Run the System Set Test Group in the Dell Diagnostics. See Chapter 4, "Running the Dell Diagnostics." Neither a terminator card nor a secondary microprocessor card is installed in the secondary microprocessor card connector (2ND_CPU). Make sure either a terminator card or a secondary microprocessor card is installed in the 2ND_CPU connector. Reseat the card and start the system. If errors persist, see Chapter 7, "Getting Help," for instructions on obtaining technical assistance. Time-of-day clock stopped The battery may be dead. NOTE: This message indicates a fatal error. When a fatal error occurs, the system usually cannot be rebooted until an appropriate hardware change has been made. Enter the System Setup program and correct the date or time. See your system documentation for instructions. If the problem persists, see "Troubleshooting the Battery" in Chapter 6. Time-of-day not set The time or date displayed in the sys- Enter the System Setup program and correct the tem configuration information does date or time. See your system documentation for not match the system clock. instructions. Timer chip counter 2 failed A chip on the system board might be malfunctioning. Run the System Set Test Group in the Dell Diagnostics. See Chapter 4, "Running the Dell Diagnostics." NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list that precedes the Index. Messages and Codes 2-7

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Messages and Codes
2-7
Reset failed
The disk reset operation failed.
See “Troubleshooting the Diskette/Tape Drive
Subsystem” in Chapter 6.
Sector not
found
The operating system is unable to
locate a sector on the diskette or
hard-disk drive.
See “Troubleshooting Hard-Disk Drives” or
“Troubleshooting the Diskette/Tape Drive Sub-
system” in Chapter 6, depending on what type of
drive you are accessing.
Seek error
The operating system is unable to
find a specific track on the diskette or
hard-disk drive.
If the error is on the diskette drive, try another
diskette in the drive.
Shutdown
failure
A chip on the system board might be
malfunctioning.
Run the System Set Test Group in the Dell
Diagnostics. See Chapter 4, “Running the Dell
Diagnostics.”
Terminator/
processor
card cannot
be installed!
Neither a terminator card nor a sec-
ondary microprocessor card is
installed in the secondary micropro-
cessor card connector (2ND_CPU).
Make sure either a terminator card or a secondary
microprocessor card is installed in the 2ND_CPU
connector. Reseat the card and start the system. If
errors persist, see Chapter 7, “Getting Help,” for
instructions on obtaining technical assistance.
NOTE: This message indicates a fatal error. When
a fatal error occurs, the system usually cannot be
rebooted until an appropriate hardware change
has been made.
Time-of-day
clock stopped
The battery may be dead.
Enter the System Setup program and correct the
date or time. See your system documentation for
instructions.
If the problem persists, see “Troubleshooting the
Battery” in Chapter 6.
Time-of-day
not set
The time or date displayed in the sys-
tem configuration information does
not match the system clock.
Enter the System Setup program and correct the
date or time. See your system documentation for
instructions.
Timer chip
counter 2
failed
A chip on the system board might be
malfunctioning.
Run the System Set Test Group in the Dell
Diagnostics. See Chapter 4, “Running the Dell
Diagnostics.”
Table 2-1.
System Messages
(continued)
Message
Cause
Action
NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list that precedes the
Index.