Dell OptiPlex Gn Diagnostics and Troubleshooting Guide (.pdf) - Page 95

Diagnostics Checklist

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Diagnostics Checklist Name Date Address Phone number Service tag (bar code on the back of the computer Express service code Return Material Authorization Number (if provided by Dell support technician Operating system and version Peripherals PC Cards or expansion cards Are you connected to a network? yes no Network, version, and network card Programs and versions See your operating system documentation to determine the contents of the system's start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message or beep code Description of problem and troubleshooting procedures you performed Figure 7-1. Diagnostics Checklist Getting Help 7-7

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Getting Help
7-7
Figure 7-1.
Diagnostics Checklist
Name: ______________________________________________________________Date:
____________________
Address: _____________________________________________________________Phone number:
____________
Service tag (bar code on the back of the computer):
___________________________________________________
Express service code:
___________________________________________________________________________
Return Material Authorization Number (if provided by Dell support technician):
____________________________
Operating system and version:
____________________________________________________________________
Peripherals: ___________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
PC Cards or expansion cards:______________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Are you connected to a network?
yes
no
Network, version, and network card:
_______________________________________________________________
Programs and versions: __________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
See your operating system documentation to determine the contents of the system’s start-up files. If the computer is
connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.
Error message or beep code: ______________________________________________________________________
Description of problem and troubleshooting procedures you performed:
___________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Diagnostics Checklist