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HP 2700n Service Manual - Page 339

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Index Symbols/Numerics 2ndary service menu 219 500-sheet feeder connector locations 226 driver PCA, removing 172 leftt cover, removing 167 rear cover, removing 170 right cover, removing 165 500-sheet tray. See tray 3 A accessibility features 3 acoustic specifications 302 after service checklist 95 alerts, setting up 64 archive setting 12 assembly diagrams 227 B batteries, disposal of 316 bin, output full message 190 jams, clearing 203 locating 4 black or solid color pages, troubleshooting 210 blank images, troubleshooting 210 blank spots, troubleshooting 213 BOOTP 43 box, contents 26 buttons, control panel 6 C cables connecting USB 37 calibrating color 9, 68, 220 calibrating the printer 57 Canadian DOC regulations 319 cardstock loading 36 printing on 22 sizes supported 17 cartridge area jams, clearing 199 cartridges drive motors, removing 116 drum-rotation test 222 features 3 Genuine HP message 186 HP 51 image-formation system 83 incorrect installation message 187 install message 187 low or out, settings 10 non-HP 51, 190 operations 88 order message 190 recycling 315 removing 96 replace message 191 replacement intervals 50 replacing 53 status gauges 6 status page 8, 58 status, checking 50 status, viewing with HP Toolbox FX 64 storing 51 warranty 307 cassette pickup mechanism 78 sensors 76 solenoids 74 checklists after service 95 pre-troubleshooting 176 preservice 95 circuit diagrams 233 classes, HP Technical Training 239 cleaning stage, image formation operations 88 cleaning the printer 56 clock dithering 220 cold reset 223 color calibrating 9, 68, 220 restricting 10 color usage log 8, 58 color, troubleshooting dark 209 light 208 misregistration 214 missing 213 restricted message 186 reversed 215 solid pages 210 colored paper, printing on 21 communications, troubleshooting 218 configuration page 8, 58 Configure Device, Macintosh 15, 69 connecting USB cable 37 connector diagrams 500-sheet tray 226 DC controller 231 printer 225 contrast display, control panel 10 print density 68 control panel blank, troubleshooting 179 button test 219 display contrast 10 display test 219 HP ToolboxFX settings 69 IP address, setting 39 ENWW Index 321

Section	Page
Product information	19
Printers at a glance	20
Features at a glance	21
Walkaround	22
Understanding control-panel features	24
Using the control-panel menus	25
To use the menus	25
Reports menu	26
System Setup menu	27
Network Config. menu (HP Color LaserJet 2700n printer only)	29
Service menu	30
Printer software	31
Supported operating systems and printer drivers	31
Additional drivers	31
Opening the printer drivers	32
Software for Windows	33
The HP ToolboxFX	33
Software for Macintosh	33
PostScript Printer Description (PPD) files	33
Macintosh Configure Device	33
Software for networks	34
HP Web Jetadmin	34
UNIX	34
Linux	34
Embedded Web server	34
Print-media specifications	35
Tray 1 and tray 2	35
Optional tray 3	36
Selecting print media	37
Paper to avoid	37
Paper that can damage the printer	37
Printing and storage environment	38
Printing on special media	39
Transparencies	39
Glossy paper	39
Colored paper	39
Envelopes	39
Labels	40
Heavy paper	40
Preprinted forms and letterhead	40
Recycled paper	41
HP LaserJet media	41
Installation and configuration	43
What is in the box	44
Site requirements	45
Physical specifications	45
Configuring trays	46
Configuring size	46
Configuring type	46
Configuring trays for custom paper	46
Printing from tray 1 (100-sheet multipurpose tray)	46
Loading tray 1	46
Printing from tray 2 or optional tray 3	48
Loading tray 2	49
Loading optional tray 3	51
Loading special media	54
USB configuration	55
Connecting the USB cable	55
Network configuration (HP Color LaserJet 2700n only)	56
Set up the printer and use it on the network	56
To set up a network port-connected configuration (direct mode or peer-to-peer printing)	56
Using the embedded Web server or the HP ToolboxFX	57
Setting a system password	57
Using the printer control panel	57
IP configuration	57
Manual configuration	57
Automatic configuration	58
Link speed and link duplex settings	58
Supported network protocols	59
TCP/IP	60
Internet Protocol (IP)	60
Transmission Control Protocol (TCP)	60
IP address	60
Configuring IP parameters	60
Dynamic Host Configuration Protocol (DHCP)	61
BOOTP	61
Subnets	61
Subnet mask	61
Gateways	61
Default gateway	61
Printer memory	62
Installing memory DIMMs	62
To install memory and font DIMMs	62
Enabling memory	65
To enable memory for Windows	65
Checking DIMM installation	65
To check DIMM installation	65
Maintenance	67
Managing supplies	68
Supplies life	68
Approximate print-cartridge replacement intervals	68
Checking the print-cartridge life	68
Print-cartridge storage	69
HP print cartridges	69
Non-HP print cartridges	69
Print-cartridge authentication	69
HP fraud hotline and Web site	70
Replacing supplies and parts	71
Supply replacement guidelines	71
Changing print cartridges	71
To change the print cartridge	71
Cleaning the printer	74
To clean the printer using the printer control panel	74
To clean the printer using the HP ToolboxFX	74
Calibrating the printer	75
Tools for managing the printer	76
Using printer information pages	76
Using the embedded Web server	77
To access the embedded Web server by using a network connection	78
Embedded Web server sections	79
Using the HP ToolboxFX	80
To view the HP ToolboxFX	81
Status	82
Event log	82
Alerts	83
Set up status alerts	83
Set up e-mail alerts	83
Help	83
Device settings	84
Device information	84
Paper handling	85
Printing	85
PCL5c	85
PostScript	85
Print quality	86
Print density	86
Paper types	86
System setup	87
Service	87
Network settings	87
Using Macintosh Configure Device	87
Theory of operation	89
Engine control system	90
Power-on sequence	91
Motors, fans, and solenoids	92
Laser/scanner system	93
Pickup-and-feed-system	94
Sensors in the pickup-and-feed system trays (cassettes)	94
Cassette pickup mechanism	96
Multipurpose-tray pickup mechanism	96
Feed-speed control	98
Sensor jam detection	99
Image-formation system	101
Image-formation process	102
Latent-image formation stage	103
Step 1: pre-exposure	103
Step 2: primary charging	103
Step 3: laser-beam exposure	103
Developing stage	103
Step 4: developing	104
Transfer stage	104
Step 5: media feed	104
Step 6: image transfer	104
Step 7: separation from the drum	105
Step 8: separation from the ETB	105
Fusing stage	105
Step 9: fusing	105
Cleaning stage	106
Step 10: drum cleaning	106
Print cartridge	106
Print-cartridge activation	107
Removal and replacement	109
Removal and replacement strategy	110
Introduction	110
Required tools	111
Types of screws	112
Service approach	113
Before performing service	113
After performing service	113
Print cartridges	114
External doors, covers, and panels	115
Front cover	115
Upper cover (fuser door)	118
Rear lower cover	121
Left cover	122
Right cover	125
Rear upper cover	129
Internal assemblies	130
Formatter cage	130
Electrostatic transfer belt (ETB)	132
Fuser	133
Print-cartridge drive motors	134
Fuser drive assembly	135
Developing separation-drive assembly	137
Pickup-and-feed assembly	142
Pickup-drive assembly	147
Laser/scanner assembly	156
Main fan	160
Printed circuit assemblies (PCAs)	162
Low-voltage power-supply PCA	162
DC controller PCA	166
High-voltage power supply	168
Memory-controller PCA	170
Driver PCA	172
Control panel	174
Pickup-and-feed driver (relay) PCA	176
Sensors	178
Temperature sensor	178
Paper and registration sensor covers	179
Cartridge-sensor PCA	180
500-sheet feeder	183
500-sheet feeder right cover	183
500-sheet feeder left cover	185
500-sheet feeder rear cover	188
500-sheet feeder driver PCA	190
Troubleshooting	193
Troubleshooting process	194
Pre-troubleshooting checklist	194
Troubleshooting flowchart	196
Power-on checks	197
Control-panel messages	198
Event-log messages	211
Jams	212
Common causes of jams	212
Clearing jams	213
Image defects	225
Light image	226
Light color	226
Dark image	227
Dark color	227
Completely blank image	228
All black or solid color	228
Dots in vertical lines	228
Dirt on back of paper	228
Dirt on front of paper	229
Vertical lines	229
White vertical lines	229
Horizontal line	230
White horizontal line	230
Color missing	231
Blank spots	231
Poor fusing	231
Image distortion	232
Color misregistration	232
Smearing	233
Misplaced image	233
Reversed color	233
Snail tracks	233
Repetitive-defects troubleshooting	234
Interface troubleshooting	236
Communication checks	236
EIO troubleshooting	236
Secondary service menu	237
Open the secondary service menu	237
Secondary service menu structure	237
Test pages	239
Engine test page	239
Formatter test	239
Half-self test	239
Drum-rotation test	240
Engine resets	241
Engine resets	241
Restore defaults (cold reset)	241
NVRAM initialization	241
Configuration utility	242
Troubleshooting diagrams	243
Connector locations	243
Major assemblies	245
DC controller connectors	249
Timing diagram	250
Circuit diagrams	251
Parts and diagrams	255
Ordering parts and supplies	256
Parts	256
How to use the parts lists and diagrams	256
Types of screws	256
Related documentation and software	257
Accessories and supplies	257
External panels and covers	260
Internal components	266
Paper-pickup drive assembly	276
Developing separation-drive assembly	278
Fuser drive assembly	280
Cassette (tray 2)	282
Paper-pickup assembly	284
Electrostatic transfer belt	286
Multipurpose tray assembly (tray 1)	288
Fuser	290
PCAs	292
500-sheet feeder cassette (tray 3)	294
500-sheet feeder paper-pickup assembly	296
500-sheet feeder PCA	298
Alphabetical parts list	300
Numerical parts list	308
Printer specifications	317
Physical specifications	318
Electrical specifications	319
Acoustic emissions	320
Operating-environment specifications	321
Service and support	323
Hewlett-Packard limited warranty statement	324
Print cartridge limited warranty statement	325
HP Customer Care	326
Online Services	326
Telephone support	326
Software utilities, drivers, and electronic information	326
HP direct ordering for accessories or supplies	326
HP service information	326
HP service agreements	326
The HP ToolboxFX	327
HP support and information for Macintosh computers	327
HP maintenance agreements	328
On-site service agreements	328
Next-day on-site service	328
Weekly (volume) on-site service	328
Extended warranty	328
Repacking the printer	329
Regulatory information	331
FCC regulations	332
Environmental product stewardship program	333
Protecting the environment	333
Ozone production	333
Power consumption	333
Paper use	333
Plastics	333
HP LaserJet printing supplies	333
HP printing supplies returns and recycling program information	333
Paper	334
Material restrictions	334
Disposal of waste equipment by users in private households in the European Union	334
Material Safety Data Sheet (MSDS)	334
Extended warranty	334
For more information	335
Declaration of conformity	336
Safety statements	337
Laser safety	337
Canadian DOC regulations	337
EMI statement (Korea)	337
VCCI statement (Japan)	337
Power cord statement (Japan)	337
Laser statement for Finland	338

Match case Limit results 1 per page

Index

Symbols/Numerics

2ndary service menu

219

500–sheet feeder

connector locations

226

driver PCA, removing

172

leftt cover, removing

167

rear cover, removing

170

right cover, removing

165

500–sheet tray.

See

tray 3

accessibility features

acoustic specifications

302

after service checklist

alerts, setting up

archive setting

assembly diagrams

227

batteries, disposal of

316

bin, output

full message

190

jams, clearing

203

locating

black or solid color pages,

troubleshooting

210

blank images,

troubleshooting

210

blank spots, troubleshooting

213

BOOTP

box, contents

buttons, control panel

cables

connecting USB

calibrating color

68,

220

calibrating the printer

Canadian DOC regulations

319

cardstock

printing on

sizes supported

cartridge area jams, clearing

199

cartridges

drive motors, removing

116

drum-rotation test

222

features

Genuine HP message

186

image-formation system

incorrect installation

message

187

install message

187

low or out, settings

non-HP

51,

190

operations

order message

190

recycling

315

removing

replace message

191

replacement intervals

replacing

status gauges

status page

status, checking

status, viewing with HP Toolbox

storing

warranty

307

cassette

pickup mechanism

sensors

solenoids

checklists

after service

pre-troubleshooting

176

preservice

circuit diagrams

233

classes, HP Technical

Training

239

cleaning stage, image formation

operations

cleaning the printer

clock dithering

220

cold reset

223

color

calibrating

68,

220

restricting

color usage log

color, troubleshooting

dark

209

light

208

misregistration

214

missing

213

restricted message

186

reversed

215

solid pages

210

colored paper, printing on

communications,

troubleshooting

218

configuration page

Configure Device, Macintosh

15,

connecting USB cable

connector diagrams

500–sheet tray

226

DC controller

231

printer

225

contrast

display, control panel

print density

control panel

blank, troubleshooting

179

button test

219

display contrast

display test

219

HP ToolboxFX settings

IP address, setting

ENWW

Index

321