HP 8000f Maintenance and Service Guide: HP Compaq 8000f Elite Business PC Ultr - Page 120

Solving Audio Problems, If the computer has audio features and you encounter audio problems

Get HP 8000f - Elite Ultra-slim Desktop PC PDF manuals and user guides
UPC - 885631750551
View all HP 8000f manuals
Add to My Manuals
Save this manual to your list of manuals

Page 120 highlights

Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table E-7 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open applications. Direct sound latency, common in many media player applications. Shut down all open processor-intensive applications. In Windows XP only: 1. From the Control Panel, select Sounds and Audio Devices. 2. On the Audio tab, select a device from the Sound Playback list. 3. Click the Advanced button and select the Performance tab. 4. Set the Hardware acceleration slider to None and the Sample rate conversion quality slider to Good and retest the audio. 5. Set the Hardware acceleration slider to Full and the Sample rate conversion quality slider to Best and retest the audio. Sound does not come out of the speaker or headphones. Cause Solution Software volume control is turned down or muted. Double-click the Speaker icon on the taskbar, then make sure that Mute is not selected and use the volume slider to adjust the volume. Audio is hidden in Computer Setup. The external speakers are not turned on. The audio device may be connected to the wrong jack. Enable the audio in Computer Setup: Security > Device Security > System Audio. Turn on the external speakers. Ensure that the device is connected to the correct jack on the computer. The speakers should be plugged into the rear lineout jack and the headphones should be plugged into the front headphone jack. External speakers plugged into the wrong audio jack on a recently installed sound card. See the sound card documentation for proper speaker connection. Digital CD audio is not enabled. Enable digital CD audio. In the Device Manager, right-click on the CD/DVD device and select Properties. Make sure Enable digital CD audio for this CD-ROM device is checked. Headphones or devices connected to the line-out connector Turn on and use headphones or external speakers, if mute the internal speaker. connected, or disconnect headphones or external speakers. 110 Appendix E Troubleshooting Without Diagnostics

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
Solving Audio Problems
If the computer has audio features and you encounter audio problems, see the common causes and
solutions listed in the following table.
Table E-7
Solving Audio Problems
Sound cuts in and out.
Cause
Solution
Processor resources are being used by other open
applications.
Shut down all open processor-intensive applications.
Direct sound latency, common in many media player
applications.
In Windows XP only:
1.
From the
Control Panel
, select
Sounds and Audio
Devices
.
2.
On the
Audio
tab, select a device from the
Sound
Playback
list.
3.
Click the
Advanced
button and select the
Performance
tab.
4.
Set the
Hardware acceleration
slider to
None
and the
Sample rate conversion quality
slider to
Good
and
retest the audio.
5.
Set the
Hardware acceleration
slider to
Full
and the
Sample rate conversion quality
slider to
Best
and
retest the audio.
Sound does not come out of the speaker or headphones.
Cause
Solution
Software volume control is turned down or muted.
Double-click the
Speaker
icon on the taskbar, then make
sure that
Mute
is not selected and use the volume slider to
adjust the volume.
Audio is hidden in Computer Setup.
Enable the audio in Computer Setup:
Security
>
Device Security
>
System Audio
.
The external speakers are not turned on.
Turn on the external speakers.
The audio device may be connected to the wrong jack.
Ensure that the device is connected to the correct jack on the
computer. The speakers should be plugged into the rear line-
out jack and the headphones should be plugged into the
front headphone jack.
External speakers plugged into the wrong audio jack on a
recently installed sound card.
See the sound card documentation for proper speaker
connection.
Digital CD audio is not enabled.
Enable digital CD audio. In the Device Manager, right-click
on the CD/DVD device and select
Properties
. Make sure
Enable digital CD audio for this CD-ROM device
is
checked.
Headphones or devices connected to the line-out connector
mute the internal speaker.
Turn on and use headphones or external speakers, if
connected, or disconnect headphones or external speakers.
110
Appendix E
Troubleshooting Without Diagnostics