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Remote firmware update by using FTP through a browser, Table 7-9 - error codes

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Engineering Details Table 7-8 Troubleshooting a firmware update failure (continued) Reason for firmware update failure Corrective action The upgrade was interrupted. See Table 7-9 Update messages. A flash hardware failure occurred. Although it is extremely unlikely, the product might have a hardware failure. Call technical support to address the problem (see the flyer that came with the product for a local telephone support list). Three messages appear during a normal update process; a fourth (RESEND UPGRADE) appears only if the update process does not succeed. Table 7-9 Update messages Printer message RECEIVING UPGRADE Explanation This message appears from the time the product recognizes the beginning of an .RFU update until the time the product has verified the validity and integrity of the .RFU update. NOTE If the remote firmware update process is interrupted before the firmware is downloaded (while RECEIVING UPGRADE appears on the control-panel display), the firmware file must be sent again. No message appears on the product control panel to indicate that the update was interrupted. PERFORMING UPGRADE This message appears while the product is actually reprogramming the firmware. NOTE If power is lost during the flash DIMM update (while PERFORMING UPGRADE appears on the control-panel display), the update is interrupted and the message RESEND UPGRADE appears on the control-panel display. INITIALIZING RESEND UPGRADE RFU LOAD ERROR SEND RFU UPGRADE ON PARALLEL PORT This message appears from the time the product has finished reprogramming the DIMM until the product reinitializes. This message appears (in English only) if the firmware update fails because the RFU process is interrupted. It can also occur if firmware for accessories (such as the duplex unit or an output device becomes is corrupted. Perform another update by any means that is supported by the product, regardless of the connection (network, parallel, or USB). This message appears (in English only) if the firmware update fails because the print-engine firmware is corrupted. If this message appears, the update must now be sent only by a computer that is attached to the parallel port of the product. NOTE To verify that the firmware update succeeded, print a new configuration page from the control panel and verify that the firmware date code on the configuration page has changed. Remote firmware update by using FTP through a browser Complete the following steps to update the product firmware by using file transfer protocol (FTP) through a browser. 306 Chapter 7 Engineering Details ENWW

Section	Page
Purpose and scope	23
Introduction	23
HP Color LaserJet 4730mfp	25
Printing-system software	29
System requirements	29
Windows	29
Macintosh	29
Linux	29
UNIX	30
Supported operating systems	30
Standalone drivers	30
Print driver support in other operating systems	30
Availability	31
Printing-system software on the Web	31
Printing-system software	31
Software component availability	31
In-box printing-system software CDs	32
CD structure	32
HP LaserJet software CD, Windows partition	33
HP LaserJet software CD, Macintosh partition	33
CD versions	33
HP LaserJet documentation	39
HP Color LaserJet 4730mfp User Guide	39
HP Color LaserJet 4730mfp Printing System Install Notes	40
HP Embedded Web Server User Guide	41
HP Jetdirect Administrator's Guide	41
HP Driver Preconfiguration Support Guide	42
HP Device Installer Customization Wizard	42
Software description	43
Introduction	43
Printing-system software	44
Windows Software features	44
Printing system and installer	44
HP Color LaserJet 4730mfp printing-system software CD for Windows systems	44
Installer features	46
HP LaserJet print drivers	47
HP PCL 6, PCL 5, and PS emulation drivers	47
Print-driver version numbers for Windows operating systems	48
Macintosh printing-system software	49
Mac OS 9 Classic support	49
Macintosh printing system	49
Driver Configuration for Windows	51
Driver Autoconfiguration	51
Bidirectional communication	51
Enterprise AutoConfiguration	51
Update Now	53
HP Driver Preconfiguration	53
Lockable features	54
Continuous export	54
HP Driver Diagnostic Printer Check Tool	56
International Color Consortium profiles	57
PANTONE color profiles	58
HP Embedded Web Server	59
The HP EWS frame	59
Information tab	60
Links to off-product solutions	60
Device Status screen	61
Configuration Page	62
Settings tab	64
Configure device	65
Alerts	66
Security	68
Digital Sending tab	69
General	69
Send to E-mail	70
Send to Fax	71
Addressing	72
Address Book	73
Log	74
Preferences	75
Networking tab	75
Configuration section	76
Security section	77
Diagnostics section	77
Network settings	77
HP Printer Utility for Macintosh	78
Access to the HP Printer Utility	78
Supplies Status	80
Device Information	83
HP Support	84
File Upload	84
Update Firmware	85
Duplex Mode	86
Trays Configuration	86
Lock Resources	87
Stored Jobs	88
E-mail Alerts	89
Network Settings	90
Rendezvous Setting	91
Additional Settings	92
HP Web Jetadmin	93
HP Digital Sending Software	94
HP traditional print drivers for Windows	95
Introduction	95
HP traditional PCL 6 and PCL 5 driver features	96
Access to print drivers	96
Access to print drivers in Windows 98 and Windows Me	96
Help system	97
What's this? Help	97
Context-sensitive Help	97
Incompatible Options messages	97
Bubble Help	98
Finishing tab features	99
Print Task Quick Sets	100
Default Print Settings	100
User Guide Print Settings	103
Document Options	103
Print on Both Sides	104
Automatically printing on both sides	104
Manually printing on both sides	104
Flip Pages Up	106
Booklet Printing	107
Book and Booklet Printing	107
Pages per Sheet	108
Print Page Borders	109
Page Order	109
Document preview image	109
Print Quality group box	110
Print Quality Details for the HP Traditional PCL 6 Driver	110
Current Setting	110
Graphic Settings	110
Font Settings	111
Output Settings	111
Print Quality Details for the HP Traditional PCL 5 Driver	111
Current Setting	112
Graphic Settings	112
Output Settings	112
Font Settings	112
Effects tab features	113
Print Task Quick Sets	114
Fit To Page group box	114
Print Document On setting	114
Scale to Fit option	114
% of Normal Size option	115
Watermarks group box	115
Watermarks drop-down menu	116
First Page Only check box	116
Watermark Details dialog box	116
Current Watermarks	117
Watermark Message	118
Message Angle	118
Document preview image	118
Font Attributes	118
Default settings	119
Paper tab features	119
Print Task Quick Sets	120
Paper Options	120
Size is	121
Custom	122
Name	123
Save, Delete, or Rename	123
Custom size (width and height controls)	124
Custom width and height control limits	125
Dynamic measurement units	125
Close	125
Source Is	126
Type is	126
Use Different Paper/Covers	127
Front Cover	128
First Page	129
Other Pages	129
Last Page	130
Back Cover	131
Document preview image	132
Product image	132
Output tab features	132
Print Task Quick Sets	134
Output Options	134
Output Bin Options	135
Document preview image	135
Product image	135
Job Storage tab features	135
Print Task Quick Sets	137
Status group box	138
Job Storage Mode	138
Off	138
Proof and Hold	138
Private Job	138
Quick Copy	139
Stored Job	139
PIN	140
Job notification	140
User Name	140
Job Name	140
Using Job Storage features when printing	141
Releasing a Job Storage print job	141
Deleting a Job Storage print job	141
Basics tab features	142
Print Task Quick Sets	143
Copies	143
Orientation	144
Document preview image	144
About	144
Color tab features	145
Print Task Quick Sets	146
Color Options	147
Automatic	147
Manual	147
General	148
Neutral Grays	148
Halftone	149
Print in Grayscale	149
Color Themes	149
Default (sRGB)	149
Image Optimization (sRGB)	149
Adobe RGB (1998)	149
None	150
Custom Profile	150
Configure tab features	150
Printer Model	151
Paper Handling Options	152
Duplexing unit	153
Allow Manual Duplexing	153
Mopier Enabled	153
Mopier mode and collation	153
Optional Paper Destinations	154
Optional Paper Sources	154
Other Options	154
Storage	155
Fonts	155
Allow Scaling from Large Paper	157
Alternative Letterhead Mode	157
Ignore Application Collation	157
Product memory	157
Include types in application source list	157
Automatic configuration	157
Product image	158
HP Traditional Postscript 3 Emulation Driver features	159
Access to print-driver settings in Windows 98 and Windows Me	159
PS 3 emulation support for the HP Color LaserJet 4730mfp	159
Help system	160
What's this Help	160
Context-sensitive Help	160
Paper tab features	160
Paper size	161
Layout	162
Orientation	163
Paper source	163
Copies	163
Unprintable Area	163
More Options	164
About	165
Restore Defaults	165
Graphics tab features	165
Resolution	166
Color Control	166
Halftoning	167
Special	167
Scaling	167
Fonts tab features	167
Send TrueType fonts to printer according to the Font Substitution Table	168
Font Substitution Table	168
Always use built-in printer fonts instead of TrueType fonts	169
Always use TrueType fonts	169
Send Fonts As	169
Device Options tab features	170
Available printer memory	171
Printer features	171
HPPJLEncoding	172
Job Storage	172
User Name	174
PIN digit 1 (for Private Job)	174
Print Color as Gray	174
Collate	174
Fit to Page	175
Stapling Options	175
Color Options	175
Color Themes for RGB Color	175
Color Themes for CMYK Color	176
Edge Control	176
Text Neutral Grays	176
Text Halftone	177
Graphic Neutral Grays	177
Graphic Halftone	177
Photographs Neutral Grays	177
Photographs Halftone	177
Watermark (Pages per Sheet)	177
Print Watermark	177
Watermark	178
Watermark Font	178
Watermark Size	178
Watermark Angle	178
Watermark Style	179
Watermark Color	179
Watermark Intensity	179
Installable Options	180
Accessory Output Bin	180
Mopier Mode	180
Printer Hard Disk	180
Job Storage	180
Duplex Unit (for 2-sided Printing)	180
PostScript tab features	181
PostScript output format	182
PostScript header	182
Print PostScript error information	182
PostScript timeout values	183
Advanced	183
PostScript Language Level	183
Bitmap compression	184
Data format	184
Send CTRL+D before job	184
Send CTRL+D after job	184
HP PCL 6, PCL 5, and PS emulation unidrivers for Windows	185
Introduction	185
Access to print drivers	187
Printing Preferences driver tabs	187
Properties driver tabs	188
Help system	189
What's this? Help	189
Context-sensitive Help	189
Incompatible Print Settings messages	189
Advanced tab features	191
Paper/Output	192
Copy Count	192
Collated	192
Graphic	193
Image Color Management	193
True Type Font	193
Document Options	193
Advanced Printing Features	194
Print Optimizations	194
PostScript Options	194
Printer Features	195
Layout Options	196
Paper/Quality tab features	197
Print Task Quick Sets	198
Default Print Settings	198
User Guide Print Settings	201
Type new Quick Set name here	202
Paper Options	202
Size is	203
Custom Paper Size	203
Name	204
Paper size	204
Units	204
Custom width and height control limits	204
Source Is	205
Type is	205
Use Different Paper/Covers	206
Front Cover	207
First Page	208
Other Pages	209
Last Page	210
Back Cover	211
Document preview image	212
HP Digital Imaging	212
Effects tab features	214
Print Task Quick Sets	215
Resizing options	215
Actual Size	215
Print Document On	215
Scale to Fit	215
% of Normal Size	216
Document preview image	216
Watermarks	217
Current watermarks	218
Watermark Message	218
Message Angle	218
Font Attributes	218
Default settings	219
Finishing tab features	220
Print Task Quick Sets	221
Document Options	221
Print on Both Sides	221
Automatically printing on both sides	221
Manually printing on both sides	222
Flip Pages Up	223
Booklet layout	224
Book and Booklet Printing	224
Pages per Sheet	224
Print Page Borders	225
Page Order	225
Document preview image	226
Orientation	226
Output tab features	227
Print Task Quick Sets	229
Output Options	230
Document preview image	230
Output Bin Options	230
Job Storage tab features	231
Print Task Quick Sets	232
Status group box	233
Job Storage Mode	233
Off	233
Proof and Hold	233
Private Job	233
Quick Copy	234
Stored Job	234
Require PIN	235
Job notification	235
User Name	235
Job Name	235
If Job Name Exists	236
Using Job Storage features when printing	236
Releasing a Job Storage print job	236
Deleting a Job Storage print job	237
Color tab features	238
Print Task Quick Sets	239
Color Options	239
Automatic	239
Manual	239
General	240
Neutral Grays	241
Halftone	241
Color Themes	241
Default (sRGB)	242
Image Optimization (sRGB)	242
Adobe RGB (1998)	242
None	242
Custom Profile	242
Document preview image	242
Services tab	244
Device Settings	246
Form to Tray Assignment	247
External Fonts	247
Installing external fonts	248
Removing external fonts	248
Font Substitution Table	249
PS Emulation Unidriver Device Settings	250
Available PostScript Memory	250
Output Protocol	250
Send Ctrl-D Before Each Job	250
Send Ctrl-D After Each Job	250
Job Timeout	250
Wait Timeout	251
Minimum Font Size to Download as Outline	251
Maximum Font Size to Download as Outline	251
Installable Options	251
Automatic Configuration	251
Duplex Unit (for 2-Sided Printing)	252
Allow Manual Duplexing	252
Accessory Output Bin	252
Printer Memory	252
Printer Hard Disk	252
Job Storage	252
Mopier Mode	253
Mopier mode and collation	253
Postscript Passthrough (PS Emulation Unidriver only)	254
About tab	255
Installing Windows printing-system components	257
Introduction	257
Font support	258
Basic fonts	258
Default fonts	258
Installation instructions	264
General installation for Windows 98, Me, 2000, and XP operating systems	264
Installing from the printing-system CD	264
Installing from a network or from downloaded files	264
Detailed Windows installation	265
Using the Help, Back, Next, and Cancel buttons	265
Modifying a pre-existing installation	266
Typical Installation dialog box sequence	266
Custom Installation	284
Installing print drivers by using Add Printer	285
Installer Customization Wizard for Windows	286
Running the Installer Customization Wizard	286
Dialogs	287
Distribution	298
Point and Print installation for Windows 98, Me, 2000, XP, and Server 2003	298
Setting a default printer	299
Installation for Macintosh operating systems	301
Introduction	301
Macintosh component descriptions	302
HP LaserJet PPDs	302
PDEs	302
HP Embedded Web Server	302
Install notes	302
Online help	302
Screen fonts	302
Installing the Macintosh printing system	303
Installing the HP LaserJet printing-system software for the Macintosh OS	303
Setting up an AppleTalk networked product with Mac OS 9. V9.2.2	304
Setting up a product with Mac OS X V10.4	304
Setting up a product with Mac OS X V10.3	307
Setting up an IP/LPR networked product with Mac OS 9.x	308
Uninstalling the Macintosh printing system	309
In-box disk layout	310
Mac OS Classic installation	311
Main Install dialog box sequence	311
Mac OS X installation	313
Main Install dialog box sequence	313
Engineering Details	319
Introduction	319
Media attributes	320
Media sources and destinations	320
Media-source commands	320
Media types and sizes	321
Driver features and attributes	321
Custom paper sizes	324
Media-type commands	324
Remote firmware update	326
Determining the current level of firmware	326
Downloading the new firmware from the HP Web site	326
Downloading the new firmware to the product	326
Printer messages during the firmware update	327
Remote firmware update by using FTP through a browser	328
Remote firmware update by using FTP on a direct network connection	329
Windows operating systems	329
Macintosh operating systems	331
Remote firmware update through a local Windows port	331

Match case Limit results 1 per page

Reason for firmware update failure

Corrective action

The upgrade was interrupted.

See

Table 7-9 Update messages

A flash hardware failure occurred.

Although it is extremely unlikely, the product might have a hardware failure. Call

technical support to address the problem (see the flyer that came with the product

for a local telephone support list).

Three messages appear during a normal update process; a fourth (RESEND UPGRADE) appears only

if the update process does not succeed.

Table 7-9

Update messages

Printer message

Explanation

RECEIVING UPGRADE

This message appears from the time the product recognizes the beginning of

an .RFU update until the time the product has verified the validity and integrity of

the .RFU update.

NOTE

If the remote firmware update process is interrupted before the

firmware is downloaded (while

RECEIVING UPGRADE

appears on the

control-panel display), the firmware file must be sent again. No message

appears on the product control panel to indicate that the update was

interrupted.

PERFORMING UPGRADE

This message appears while the product is actually reprogramming the firmware.

NOTE

If power is lost during the flash DIMM update (while

PERFORMING UPGRADE

appears on the control-panel display), the

update is interrupted and the message

RESEND UPGRADE

appears on

the control-panel display.

INITIALIZING

This message appears from the time the product has finished reprogramming the

DIMM until the product reinitializes.

RESEND UPGRADE

This message appears (in English only) if the firmware update fails because the

RFU process is interrupted. It can also occur if firmware for accessories (such as

the duplex unit or an output device becomes is corrupted. Perform another update

by any means that is supported by the product, regardless of the connection

(network, parallel, or USB).

RFU LOAD ERROR

SEND RFU UPGRADE

ON PARALLEL PORT

This message appears (in English only) if the firmware update fails because the

print-engine firmware is corrupted.

If this message appears, the update must now be sent only by a computer that is

attached to the parallel port of the product.

NOTE

To verify that the firmware update succeeded, print a new configuration page from the

control panel and verify that the firmware date code on the configuration page has changed.

Remote firmware update by using FTP through a browser

Complete the following steps to update the product firmware by using file transfer protocol (FTP) through

a browser.

Table 7-8

Troubleshooting a firmware update failure (continued)

306

Chapter 7

Engineering Details

ENWW

Engineering Details