HP LaserJet 9000 HP LaserJet 9000 Series - Software Technical Reference - Page 158

Silent Installer, Cancel, Connected to this computer

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Software Technical Reference for the HP LaserJet 9000 printers DESCRIPTION: WORKAROUND: The Turkish language is not supported through the HP LaserJet printing system installer in Windows 2000. Use the Add Printer Wizard to install the driver for the Turkish language. ISSUE: DESCRIPTION: WORKAROUND: Acrobat Reader appears as installable, but cannot be installed through the Silent Installer option of the printer's Customization utility. When running the printer's Customization utility using the Silent Installer option, Acrobat Reader appears on the list of installable components. However, Acrobat Reader and the printer accessory documentation are not installed. When using the interactive Customization utility, Acrobat Reader is selectable and will be installed as expected. For Acrobat Reader and the printer accessory documentation to be installed, use the interactive option of the Customization utility. ISSUE: DESCRIPTION: WORKAROUND: In Windows 98, a second copy of the printer is installed through plug-n-play after restarting the computer. When the printer is connected to a local port on a computer using Windows 98, and is also connected through a network, an additional copy of the printer will be installed through plug-nplay after restarting the computer. Disconnect the local port connection to the printer, or install a printer driver for the local connection. ISSUE: DESCRIPTION: WORKAROUND: Cannot cancel the HP LaserJet 9000 printing system installer after file copy has begun. No Cancel button is available when the printing system installer is copying files and updating the system. The Cancel button is not available because cancellation during the file copy or system update processes could leave your system in an unknown state. Complete the printing system installation and use the printing system uninstaller located in the HP LaserJet 9000 programs folder to uninstall the printing system. Also, do not close programs or turn off the computer during the file copy and system update process. After the uninstall process is complete, the printing system installer can be rerun with your new selections. ISSUE: DESCRIPTION: WORKAROUND: There is no response when trying to run the installer's SETUP.EXE file. The installation program checks for a minimum of 7 MB of free disk space on the computer before starting the installation of the software. If there is not at least 7 MB of free disk space, the installer will not start and no error messages or warnings appear. Verify that there is at least 20 MB of free disk space available for the installation of the software. ISSUE: DESCRIPTION: A Dr. Watson error occurs during installation after uninstalling an existing typical installation. This problem has been observed on Windows NT 4.0 systems during a reinstallation. If the HP LaserJet 9000 printing system software was installed using an IP port and the typical installation option, then subsequently uninstalled, a Dr. Watson error might be received during a reinstallation when attempting to select Connected to this computer. 150

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Software Technical Reference for the HP LaserJet 9000 printers
150
DESCRIPTION:
The Turkish language is not supported through the HP LaserJet printing system installer in
Windows 2000.
WORKAROUND:
Use the Add Printer Wizard to install the driver for the Turkish language.
ISSUE:
Acrobat Reader appears as installable, but cannot be installed through the
Silent Installer
option
of the printer’s Customization utility.
DESCRIPTION:
When running the printer’s Customization utility using the Silent Installer option, Acrobat Reader
appears on the list of installable components. However, Acrobat Reader and the printer
accessory documentation are not installed. When using the interactive Customization utility,
Acrobat Reader is selectable and will be installed as expected.
WORKAROUND:
For Acrobat Reader and the printer accessory documentation to be installed, use the interactive
option of the Customization utility.
ISSUE:
In Windows 98, a second copy of the printer is installed through plug-n-play after restarting the
computer.
DESCRIPTION:
When the printer is connected to a local port on a computer using Windows 98, and is also
connected through a network, an additional copy of the printer will be installed through plug-n-
play after restarting the computer.
WORKAROUND:
Disconnect the local port connection to the printer, or install a printer driver for the local
connection.
ISSUE:
Cannot cancel the HP LaserJet 9000 printing system installer after file copy has begun.
DESCRIPTION:
No
Cancel
button is available when the printing system installer is copying files and updating the
system. The
Cancel
button is not available because cancellation during the file copy or system
update processes could leave your system in an unknown state.
WORKAROUND:
Complete the printing system installation and use the printing system uninstaller located in the
HP LaserJet 9000 programs folder to uninstall the printing system. Also, do not close programs or
turn off the computer during the file copy and system update process. After the uninstall process
is complete, the printing system installer can be rerun with your new selections.
ISSUE:
There is no response when trying to run the installer°s SETUP.EXE file.
DESCRIPTION:
The installation program checks for a minimum of 7 MB of free disk space on the computer before
starting the installation of the software. If there is not at least 7 MB of free disk space, the installer
will not start and no error messages or warnings appear.
WORKAROUND:
Verify that there is at least 20 MB of free disk space available for the installation of the software.
ISSUE:
A Dr. Watson error occurs during installation after uninstalling an existing typical installation.
DESCRIPTION:
This problem has been observed on Windows NT 4.0 systems during a reinstallation. If the
HP LaserJet 9000 printing system software was installed using an IP port and the typical
installation option, then subsequently uninstalled, a Dr. Watson error might be received during a
reinstallation when attempting to select
Connected to this computer
.