HP LaserJet 9000 HP LaserJet 9000 Series - Software Technical Reference - Page 42

Troubleshooting a firmware upgrade, TO REINITIALIZE

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Software Technical Reference for the HP LaserJet 9000 printers Troubleshooting a firmware upgrade The following table lists causes of and results of possible interruptions to the firmware upgrade. Cause Job cancelled from printer control panel Result No upgrade has occurred Break in I/O stream during send (for example, parallel cable removed) No upgrade has occurred Power cycle during RECEIVING UPGRADE No upgrade has occurred Power cycle during UPGRADING PRINTER Resend upgrade Power cycle during WAIT FOR PRINTER TO REINITIALIZE Upgrade completed Print jobs sent to the printer while an upgrade is in process will not interrupt the upgrade. The following table lists possible reasons for the failure of a remote firmware upgrade and the corrective action to take for each situation. Reason for firmware upgrade failure .RFU file corrupted Corrective action The printer recognizes that the file is corrupted and rejects the upgrade. Download the image from the http://www.hp.com/go/lj9000_firmware Web site again and send the new file to the printer. Wrong printer model in .RFU file The printer recognizes the model mismatch and rejects the upgrade. Download the correct image from the http://www.hp.com/go/lj9000_firmware Web site and send it to the printer. Upgrade interrupted See the previous table in this section. Flash hardware failure Although extremely unlikely, the flash DIMM itself might have a hardware failure. In this case, order another flash DIMM from HP. 34

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Software Technical Reference for the HP LaserJet 9000 printers
34
Troubleshooting a firmware upgrade
The following table lists causes of and results of possible interruptions to the firmware upgrade.
Cause
Result
Job cancelled from printer control panel
No upgrade has occurred
Break in I/O stream during send (for
example, parallel cable removed)
No upgrade has occurred
Power cycle during RECEIVING
UPGRADE
No upgrade has occurred
Power cycle during UPGRADING
PRINTER
Resend upgrade
Power cycle during WAIT FOR PRINTER
TO REINITIALIZE
Upgrade completed
Print jobs sent to the printer while an upgrade is in process will not interrupt the upgrade.
The following table lists possible reasons for the failure of a remote firmware upgrade and the
corrective action to take for each situation.
Reason for firmware upgrade failure
Corrective action
.RFU file corrupted
The printer recognizes that the file is
corrupted and rejects the upgrade.
Download the image from the
Web
site again and send the new file to the
printer.
Wrong printer model in .RFU file
The printer recognizes the model mismatch
and rejects the upgrade. Download the
correct image from the
Web
site and send it to the printer.
Upgrade interrupted
See the previous table in this section.
Flash hardware failure
Although extremely unlikely, the flash DIMM
itself might have a hardware failure. In this
case, order another flash DIMM from HP.