HP LaserJet 9000 HP LaserJet 9000 Series - Software Technical Reference - Page 168

Get Support, Patches and Files, Netware, Novell Clients, C:>net start spooler, Novell, Clients

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Software Technical Reference for the HP LaserJet 9000 printers WORKAROUND: subdirectory Sys/login/win95/print/drivers/9. If there are a number of files with the ".TMP" extension, you have verified the problem. Install the Novell patch or support pack for Novell 3.3 available at http://Novell.com. To obtain the patch, click Get Support, click Patches and Files, click Netware, click Novell Clients, and then download and install the latest Client 3.3 patch. ISSUE: Generates a Dr. Watson error after loading the driver. DESCRIPTION: When rebooting the workstation and printing Novell Client 4.70, a Dr. Watson error is generated. This occurs when the spooler was shut down and had to be restarted. WORKAROUND 1: The preferred course of action is to upgrade to the latest Novell client. WORKAROUND 2: Install the 4.70 patch available at http://Novell.com, found at http://novell.com (Click Get Support, and then click Patches and Files, click Netware, click Novell Clients, and download and install the latest Client 4.70 patch). You must restart the spooler through the command prompt using the command C:>net start spooler. ISSUE: A Dr. Watson Error appears when using NDPS printer agent Point and Print. DESCRIPTION: When a Novell Client 4.71 workstation selects an NDPS printer agent through Point and Print a Dr. Watson error appears when the driver is vended to the workstation. The spooler service is being turned off. WORKAROUND 1: The preferred course of action is to update the Novell Client to version 4.8 or later. WORKAROUND 2: Use the MS-DOS prompt and restart the spooler, using the command c:>net start spooler. WORKAROUND 3: Go to http://Novell.com, click Get Support, click Patches and Files, click Netware, click Novell Clients, and then download and install the latest Client 4.71 patch. Restart the spooler in the MSDOS prompt, using the command c:>net start spooler. ISSUE: DESCRIPTION: WORKAROUND: After the first installation of the client (with no previous clients installed) the printers either do not work or a Dr. Watson error appears. When setting up a Novell Client 4.8 workstation for the first time or installing a Novell client on a system that did not have a previous version, the client turns the spooler services off. Reboot the system or restart the spooler through the command prompt, using the command c:>net start spooler. ISSUE: DESCRIPTION: WORKAROUND: Novell Client 4.8: When installing a driver onto the workstation using a CD-ROM or mapping to a network drive, there is no path to get to the CD-ROM or mapped drive. When installing the driver from other than the Microsoft files, you normally select Have Disk to go to a mapped drive or a CD-ROM. The Have Disk button is missing in this client version. Go to http://novell.com, click Get Support, and then click Patches and Files. Download and install the latest patch to correct this problem. 160

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Software Technical Reference for the HP LaserJet 9000 printers
160
subdirectory Sys/login/win95/print/drivers/9. If there are a number of files with the ±.TMP²
extension, you have verified the problem.
WORKAROUND:
Install the Novell patch or support pack for Novell 3.3 available at http://Novell.com. To obtain the
patch, click
Get Support
, click
Patches and Files,
click
Netware
, click
Novell Clients
, and then
download and install the latest Client 3.3 patch.
ISSUE:
Generates a Dr. Watson error after loading the driver.
DESCRIPTION:
When rebooting the workstation and printing Novell Client 4.70, a Dr. Watson error is generated.
This occurs when the spooler was shut down and had to be restarted.
WORKAROUND 1:
The preferred course of action is to upgrade to the latest Novell client.
WORKAROUND 2:
Install the 4.70 patch available at http://Novell.com, found at http://novell.com (Click
Get Support
,
and then click
Patches and Files
, click Netware, click Novell Clients, and download and install
the latest Client 4.70 patch)
.
You must restart the spooler through the command prompt using the
command
C:>net start spooler
.
ISSUE:
A Dr. Watson Error appears when using NDPS printer agent Point and Print.
DESCRIPTION:
When a Novell Client 4.71 workstation selects an NDPS printer agent through Point and Print a
Dr. Watson error appears when the driver is vended to the workstation. The spooler service is
being turned off.
WORKAROUND 1:
The preferred course of action is to update the Novell Client to version 4.8 or later.
WORKAROUND 2:
Use the MS-DOS prompt and restart the spooler, using the command
c:>net start spooler
.
WORKAROUND 3:
Go to http://Novell.com, click
Get Support
, click
Patches and Files,
click
Netware
, click
Novell
Clients
, and then download and install the latest Client 4.71 patch. Restart the spooler in the MS-
DOS prompt, using the command
c:>net start spooler
.
ISSUE:
After the first installation of the client (with no previous clients installed) the printers either do not
work or a Dr. Watson error appears.
DESCRIPTION:
When setting up a Novell Client 4.8 workstation for the first time or installing a Novell client on a
system that did not have a previous version, the client turns the spooler services off.
WORKAROUND:
Reboot the system or restart the spooler through the command prompt, using the command
c:>net start spooler
.
ISSUE:
Novell Client 4.8: When installing a driver onto the workstation using a CD-ROM or mapping to a
network drive, there is no path to get to the CD-ROM or mapped drive.
DESCRIPTION:
When installing the driver from other than the Microsoft files, you normally select
Have Disk
to go
to a mapped drive or a CD-ROM. The
Have Disk
button is missing in this client version.
WORKAROUND:
Go to
http://novell.com
, click
Get Support
, and then click
Patches and Files
. Download and
install the latest patch to correct this problem.