HP Officejet 6500A User Guide - Page 107
Printouts have horizontal streaks or lines, Cause, Solution 1: Make sure the paper is loaded correctly
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Cause: The defect is more noticeable in areas of uniform light colors, so rotating the image may help. Printouts have horizontal streaks or lines Horizontal streaks are streaks that are at right angles (or perpendicular) to the direction that the paper moved through the printer. Try the following solutions if your printout has lines, streaks, or marks on it that run across the width of the page. • Solution 1: Make sure the paper is loaded correctly • Solution 2: Check your print settings • Solution 3: Check the ink levels • Solution 4: Align the printhead • Solution 5: Clean the printhead • Solution 6: Contact HP support Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray. For more information, see: Load media Cause: The paper was not loaded correctly. If this did not solve the issue, try the next solution. Solution 2: Check your print settings Solution: Check the print quality setting and make sure it is not set too low. Print the image with a high print quality setting, such as Best or Maximum dpi. Check the media settings. Make sure the media selected matches the media loaded in the printer. Cause: The print quality setting on the printer was set too low. If this did not solve the issue, try the next solution. Solution 3: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. For more information, see: Check the estimated ink levels Print quality troubleshooting 103