HP Officejet 6500A User Guide - Page 146

Chapter 8 The printer is having problems sending a manual fax Solution: NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the printer, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. • Make sure the telephone you use to initiate the fax call is connected directly to the printer. To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the printer. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port 3 Telephone • If you are sending a fax manually from your phone that is connected directly to the printer, you must use the keypad on the telephone to send the fax. You cannot use the keypad on the printer control panel. NOTE: If using a serial-type phone system, please connect your phone directly on top of the printer cable which has a wall plug attached to it. The printer cannot receive faxes, but can send faxes Solution: • If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the printer is set to All Rings. For more information, see Change the answer ring pattern for distinctive ring. • If Auto Answer is set to Off, you need to receive faxes manually; otherwise, the printer does not receive the fax. For information on receiving faxes manually, see Receive a fax manually. 142 Solve a problem