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Contact HP, The Fax Connected to Active Telephone Wall Jack test failed, Solution

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Chapter 8 customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information on calling for technical support. The "Fax Connected to Active Telephone Wall Jack" test failed Solution: • Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. • Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again. • Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. For more information on setting up the printer for faxing, see Additional fax setup. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. • Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. • Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. The "Phone Cord Connected to Correct Port on Fax" test failed Solution: Plug the phone cord into the correct port. 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you cannot send or receive faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine. 102 Solve a problem

Section	Page
Contents	5
Get started	13
Accessibility	13
Eco	14
Understand the printer parts	15
Front view	15
Printing supplies area	16
Back view	16
Use the printer control panel	17
Overview of buttons and lights	17
Control panel display icons	18
Change printer settings	18
Select the mode	19
To select a different mode	19
To change settings for a mode	19
Change the printer settings	19
Find the printer model number	19
HP Digital Solutions	20
Scan to Computer	20
HP Digital Fax (Fax to PC and Fax to Mac)	20
Select print media	20
Recommended papers for printing and copying	21
Recommended papers for photo printing	22
Tips for selecting and using media	22
Load an original on the scanner glass	23
Load an original in the automatic document feeder (ADF)	24
Load media	25
Load standard-size media	25
Load envelopes	26
Load cards and photo paper	26
Load custom-size media	27
Maintain the printer	28
Clean the scanner glass	28
Clean the exterior	29
Clean the automatic document feeder	29
Update the printer	30
Turn off the printer	31
Print	32
Print documents	32
Print documents (Windows)	33
Print documents (Mac OS X)	33
Print brochures	33
Print brochures (Windows)	34
Print brochures (Mac OS X)	34
Print on envelopes	34
Print on envelopes (Windows)	35
Print on envelopes (Mac OS X)	35
Print photos	36
Print photos on photo paper (Windows)	36
Print photos on photo paper (Mac OS X)	36
Print on special and custom-size paper	37
Print on special or custom-size paper (Mac OS X)	37
Print borderless documents	38
Print borderless documents (Windows)	39
Print borderless documents (Mac OS X)	39
Scan	40
Scan an original	40
Scan to a computer	40
Scan using Webscan	41
Scanning documents as editable text	42
To scan documents as editable text	42
Guidelines for scanning documents as editable text	43
Copy	45
Copy documents	45
Change copy settings	45
Fax	47
Send a fax	47
Send a standard fax	47
Send a standard fax from the computer	48
Send a fax manually from a phone	49
Send a fax using monitor dialing	50
Send a fax from memory	50
Schedule a fax to send later	51
Send a fax to multiple recipients	52
Send a fax in Error Correction Mode	52
Receive a fax	53
Receive a fax manually	53
Set up backup fax	54
Reprint received faxes from memory	54
Poll to receive a fax	55
Forward faxes to another number	55
Set the paper size for received faxes	56
Set automatic reduction for incoming faxes	56
Block unwanted fax numbers	56
Add numbers to the junk fax list	57
Remove numbers from the junk fax list	57
Print a Junk Fax Report	58
Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)	58
Fax to PC and Fax to Mac requirements	58
Activate Fax to PC and Fax to Mac	58
Modify Fax to PC and Fax to Mac settings	59
Set up speed-dial entries	59
Set up and change speed-dial entries	60
Set up and change group speed-dial entries	60
Delete speed-dial entries	61
Print a list of speed-dial entries	61
Change fax settings	61
Configure the fax header	62
Set the answer mode (Auto answer)	62
Set the number of rings before answering	62
Change the answer ring pattern for distinctive ring	63
Set the dial type	64
Set the redial options	64
Set the fax speed	65
Set the fax sound volume	65
Fax and digital phone services	65
Fax over Internet Protocol	66
Use reports	66
Print fax confirmation reports	67
Print fax error reports	68
Print and view the fax log	68
Clear the fax log	68
Print the details of the last fax transaction	69
Print a Caller ID Report	69
View the Call History	69
Web Services	70
What are Web Services?	70
HP ePrint	70
Printer Apps	70
Set up Web Services	71
Set up Web Services using the HP printer software	71
Set up Web Services using the printer’s control panel	71
Set up Web Services using the embedded web server	72
Use Web Services	72
HP ePrint	72
Print using HP ePrint	72
Find the printer’s email address	73
Turn off HP ePrint	73
Printer Apps	73
Use Printer Apps	73
Manage Printer Apps	73
Turn off Printer Apps	73
Remove Web Services	74
Work with ink cartridges	75
Information on ink cartridges and the printhead	75
Check the estimated ink levels	76
Print when one or more ink cartridges are depleted	76
Replace the ink cartridges	77
Store printing supplies	78
Usage information collection	78
Solve a problem	80
HP support	80
Obtain electronic support	81
HP support by phone	81
Before you call	81
Phone support period	82
Telephone support numbers	82
After the phone support period	84
General troubleshooting tips and resources	84
Solve printer problems	84
The printer shuts down unexpectedly	85
The printer is making some unexpected noises	85
Alignment fails	85
The printer is not responding (nothing prints)	85
The printer prints slowly	86
Blank or partial page printed	87
Something on the page is missing or incorrect	88
Placement of the text or graphics is wrong	88
Print quality troubleshooting	89
Solve paper-feed problems	96
Solve copy problems	97
No copy came out	97
Copies are blank	98
Documents are missing or faded	98
Size is reduced	98
Copy quality is poor	99
Copy defects are apparent	99
The printer prints half a page, then ejects the paper	100
Paper mismatch	100
Solve scan problems	100
Scanner did nothing	100
Scan takes too long	101
Part of the document did not scan or text is missing	101
Text cannot be edited	101
Error messages appear	102
Scanned image quality is poor	102
Scan defects are apparent	104
Solve fax problems	104
The fax test failed	105
Solve problems using Web Services and HP websites	118
Solve problems using Web Services	118
Solve problems using HP websites	119
Solve wireless problems	119
Basic wireless troubleshooting	120
Advanced wireless troubleshooting	120
Step 1: Make sure your computer is connected to your network	121
Step 2: Make sure that the printer is connected to your network	121
Step 3: Check to see if the firewall software is blocking communication	122
Step 4: Make sure the printer is online and ready	123
Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows ...	123
Step 6: Make sure your computer is not connected to your network over a Virtual Private Network (VPN ...	124
After resolving the problems	124
Configure your firewall software to work with the printer	125
Solve printer management problems	126
Embedded web server cannot be opened	126
Troubleshoot installation issues	127
Hardware installation suggestions	127
HP software installation suggestions	128
Solve network problems	128
Understand the Printer Status Report	129
Understand the network configuration page	130
Clear jams	132
Clear paper jams	132
Avoid paper jams	135
Technical information	136
Warranty information	136
Hewlett-Packard limited warranty statement	137
Ink cartridge warranty information	138
Printer specifications	139
Physical specifications	139
Product features and capacities	139
Processor and memory specifications	140
System requirements	140
Network protocol specifications	140
Embedded web server specifications	141
Media specifications	141
Understand specifications for supported media	141
Set minimum margins	144
Print specifications	145
Copy specifications	145
Fax specifications	145
Scan specifications	146
Web Services specifications	146
HP ePrint	146
Printer Apps	146
HP website specifications	146
Environmental specifications	147
Electrical specifications	147
Acoustic emission specifications	147
Regulatory information	148
Regulatory Model Number	148
FCC statement	149
Notice to users in Korea	149
VCCI (Class B) compliance statement for users in Japan	150
Notice to users in Japan about the power cord	150
Noise emission statement for Germany	150
LED indicator statement	150
Gloss of housing of peripheral devices for Germany	150
Notice to users of the U.S. telephone network: FCC requirements	151
Notice to users of the Canadian telephone network	152
Notice to users of the German telephone network	152
Australia wired fax statement	152
European Union Regulatory Notice	153
Regulatory information for wireless products	154
Exposure to radio frequency radiation	154
Notice to users in Brazil	154
Notice to users in Canada	154
Notice to users in Taiwan	155
Environmental product stewardship program	156
Paper use	156
Plastics	156
Material safety data sheets	156
Recycling program	156
HP inkjet supplies recycling program	156
Disposal of waste equipment by users in private households in the European Union	157
Power consumption	158
Chemical Substances	158
Battery information	158
Battery disposal in Taiwan	158
Attention California users	158
EU battery directive	159
RoHS notices (China only)	160
RoHS notices (Ukraine only)	160
Third-party licenses	161
HP supplies and accessories	169
Order printing supplies online	169
Supplies	169
Ink cartridges	169
HP media	170
Additional fax setup	171
Set up faxing (parallel phone systems)	171
Select the correct fax setup for your home or office	172
Case A: Separate fax line (no voice calls received)	174
Case B: Set up the printer with DSL	175
Case C: Set up the printer with a PBX phone system or an ISDN line	176
Case D: Fax with a distinctive ring service on the same line	177
Case E: Shared voice/fax line	178
Case F: Shared voice/fax line with voice mail	179
Case G: Fax line shared with computer modem (no voice calls received)	180
Set up the printer with a computer dial-up modem	181
Set up the printer with a computer DSL/ADSL modem	182
Case H: Shared voice/fax line with computer modem	183
Shared voice/fax with computer dial-up modem	183
Shared voice/fax with computer DSL/ADSL modem	185
Case I: Shared voice/fax line with answering machine	187
Case J: Shared voice/fax line with computer modem and answering machine	188
Shared voice/fax line with computer dial-up modem and answering machine	188
Shared voice/fax line with computer DSL/ADSL modem and answering machine	190
Case K: Shared voice/fax line with computer dial-up modem and voice mail	192
Serial-type fax setup	193
Test fax setup	194
Network setup	195
Set up the printer for wireless communication	195
Before you begin	195
Set up the printer on your wireless network	196
Set up the printer using the HP printer software (Recommended)	196
Set up the printer using the Wireless Setup Wizard	196
Set up the printer using WiFi Protected Setup (WPS)	196
To connect the printer using the Push Button Method	197
To connect the printer using the PIN Method	197
Set up the printer using the embedded web server (EWS)	197
Change the connection type	197
Test the wireless connection	198
Guidelines for ensuring wireless network security	198
Overview of security settings	198
Add hardware addresses to a wireless router (MAC filtering)	198
Other wireless security guidelines	199
Guidelines for reducing interference on a wireless network	199
Change basic network settings	199
View and print network settings	200
Turn the wireless radio on and off	200
Change advanced network settings	200
Set link speed	200
View IP settings	200
Change IP settings	200
Reset network settings	201
Uninstall and reinstall the HP software	201
Printer management tools	202
Toolbox (Windows)	202
HP Utility (Mac OS X)	202
Embedded web server	202
About cookies	202
To open the embedded web server	203

Match case Limit results 1 per page

customercare. This website provides information and utilities that can help you

correct many common printer problems. If prompted, select your country/region,

and then click

Contact HP

for information on calling for technical support.

The "Fax Connected to Active Telephone Wall Jack" test failed

Solution:

•

Check the connection between the telephone wall jack and the printer to make

sure the phone cord is secure.

•

Make sure you use the phone cord that came with the printer. If you do not use

the supplied phone cord to connect from the telephone wall jack to the printer,

you might not be able to send or receive faxes. After you plug in the phone cord

that came with the printer, run the fax test again.

•

Make sure you have correctly connected the printer to the telephone wall jack.

Using the phone cord supplied in the box with the printer, connect one end to

your telephone wall jack, then connect the other end to the port labeled 1-LINE

on the back of the printer. For more information on setting up the printer for

faxing, see

Additional fax setup.

•

If you are using a phone splitter, this can cause faxing problems. (A splitter is

a two-cord connector that plugs into a telephone wall jack.) Try removing the

splitter and connecting the printer directly to the telephone wall jack.

•

Try connecting a working phone and phone cord to the telephone wall jack that

you are using for the printer and check for a dial tone. If you do not hear a dial

tone, contact your telephone company and have them check the line.

•

Try to send or receive a test fax. If you can send or receive a fax successfully,

there might not be a problem.

After you resolve any problems found, run the fax test again to make sure it passes

and the printer is ready for faxing.

The "Phone Cord Connected to Correct Port on Fax" test failed

Solution:

Plug the phone cord into the correct port.

Using the phone cord supplied in the box with the printer, connect one end to

your telephone wall jack, then connect the other end to the port labeled 1-LINE

on the back of the printer.

NOTE:

If you use the 2-EXT port to connect to the telephone wall jack, you

cannot send or receive faxes. The 2-EXT port should only be used to

connect other equipment, such as an answering machine.

Chapter 8

102

Solve a problem