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HP Officejet Pro K5300 User Manual - Page 51

To check printhead health, To print the print quality diagnostic Print Quality Diagnostics - service manual

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3. Clean the printheads. For more information, see To clean the printheads. 4. Replace the printheads if the problems persist after cleaning. For more information, see To replace the printheads. CAUTION: HP is not responsible for damage to the device that results from modifying the printheads. This section covers the following printhead maintenance tasks: • To check printhead health • To print the print quality diagnostic page • To align the printheads • To calibrate the linefeed • To clean the printheads • To clean the printhead contacts manually • To replace the printheads To check printhead health Use one of the following means to check the printhead health. If the status of any printhead is not good or fair, then perform one or more of the maintenance functions, or clean or replace the printhead. • Self-Test Diagnostic Page: Print the self-test diagnostic page on a clean sheet of white paper, and check the printhead health section. For more information, see Understand the self-test diagnostic page. • Embedded Web server: Open the embedded Web server. For more information, see To open the embedded Web server. Click the Information tab, and then click Ink Supplies in the left pane. • Toolbox (Windows): Open the Toolbox. For more information, see To open the Toolbox. Click the Information tab, and then click Printhead Health. To print the print quality diagnostic page Use the print quality diagnostic page to diagnose issues affecting the print quality. This will help you decide whether to run any maintenance services to improve the print quality of your printouts. You can also view the ink level information, and the printhead health status on the page. • Control panel: Press and hold (Power button), press (Cancel button) seven times, press (Resume button) two times, and release (Power button). • Embedded Web server: Click the Settings tab, click Device Services in the left pane, select Print PQ (print quality) diagnostic page from the drop-down list in the Print Quality section, and then click Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Print Quality Diagnostics from the Information and Support panel. Maintain the printheads 47

Section	Page
Contents	5
Get started	9
Find other resources for the product	9
Accessibility	10
Understand the device parts	11
Front view	11
Control panel	12
Back view	12
Install the accessories	13
Install the duplexer	13
Install Tray 2	13
Turn on accessories in the print driver	14
To turn on accessories on Windows computers	15
To turn on accessories on Macintosh computers	15
Use the device	16
Select print media	16
Tips for selecting and using print media	16
Understand specifications for supported media	17
Understand supported sizes	17
Understand supported media types and weights	20
Set minimum margins	21
Load media	21
Configure trays	24
Change print settings	25
To change settings from an application for current jobs (Windows)	25
To change default settings for all future jobs (Windows)	25
To change settings (Mac OS)	25
Use the HP Solution Center (Windows)	26
Print on both sides (duplexing)	26
Guidelines for printing on both sides of a page	26
To perform duplexing (Windows)	27
To perform automatic duplexing (Mac OS)	27
Print on special and custom-sized media	27
To print on special or custom-sized media (Windows)	27
To print on special or custom-sized media (Mac OS)	28
Print borderless	28
To print a borderless document (Windows)	29
To print a borderless document (Mac OS)	29
Cancel a print job	30
Configure and manage	31
Manage the device	31
Monitor the device	32
Administer the device	32
Use device management tools	33
Embedded Web server	33
To open the embedded Web server	34
Embedded Web server pages	34
Toolbox (Windows)	35
To open the Toolbox	35
Toolbox tabs	35
HP Printer Utility (Mac OS)	36
To open the HP Printer Utility	36
HP Printer Utility panels	36
Network Printer Setup Utility (Mac OS)	37
HP Web Jetadmin software	37
HP Instant Support	38
Security and privacy	38
To gain access to HP Instant Support	38
myPrintMileage	39
Understand the self-test diagnostic page	39
Understand the network configuration page	41
Configure the device (Windows)	42
Direct connection	42
To install the software before connecting the device (recommended)	42
To connect the device before installing the software	43
To share the device on a locally shared network	43
Network connection	44
To install the device on a network	44
To install the device software on client computers	45
To install the printer driver using Add Printer	45
Configure the device (Mac OS)	45
To install the software for network or direct connection	46
To share the device on a locally shared network	46
Uninstall and reinstall the software	47
Maintain and troubleshoot	49
Supported ink cartridges	49
Replace the ink cartridges	49
Maintain the printheads	50
To check printhead health	51
To print the print quality diagnostic page	51
To align the printheads	52
To calibrate the linefeed	53
To clean the printheads	53
To clean the printhead contacts manually	53
To replace the printheads	56
Store printing supplies	58
Store ink cartridges	58
Store printheads	58
Troubleshooting tips and resources	58
Solve printing problems	59
The device shuts down unexpectedly	59
All device lights are on or flashing	59
The device is not responding (nothing prints)	59
Device does not accept printhead	60
Device takes a long time to print	60
Blank or partial page printed	61
Something on the page is missing or incorrect	61
Placement of the text or graphics is wrong	62
Device prints half a page, then ejects the paper	63
Poor print quality and unexpected printouts	63
Poor quality printouts	63
Meaningless characters print	64
Ink is smearing	64
Ink is not filling the text or graphics completely	65
Output is faded or dull colored	65
Colors are printing as black and white	65
Wrong colors are printing	65
Printout shows bleeding colors	66
Colors do not line up properly	66
Lines or dots are missing from text or graphics	66
Solve paper-feed problems	67
Optional Tray 2 cannot be inserted	67
Another paper-feed problem is occurring	67
Solve device management problems	68
Embedded Web server cannot be opened	68
Troubleshoot installation issues	69
Hardware installation suggestions	69
Software installation suggestions	70
Solve network problems	70
Clear jams	71
Clear a jam in the device	72
Tips for avoiding jams	73
Control-panel lights reference	74
Interpreting control-panel lights	74
Interpreting network connector lights	79
HP supplies and accessories	80
Order printing supplies online	80
Accessories	80
Supplies	80
Ink cartridges	80
Printheads	81
HP media	81
Support and warranty	82
Obtain electronic support	82
Obtain HP telephone support	82
Before you call	82
Telephone support numbers	83
Hewlett-Packard limited warranty statement	85
Prepare the device for shipment	86
Remove the ink cartridges and printheads before shipment	86
Pack the device	88
Device specifications	90
Physical specifications	90
Product features and capacities	90
Processor and memory specifications	91
System requirements	91
Network protocol specifications	92
Embedded Web server specifications	92
Print resolution	92
Environmental specifications	93
Electrical specifications	93
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)	93
Regulatory information	94
FCC statement	94
Shielded cables	94
Other regulatory information	94
EMI statement (Korea)	95
VCCI statement (Japan)	95
Regulatory model number	95
Power cord statement	95
Declaration of conformity	96
Environmental sustainability program	97
Reduction and elimination	97
Power consumption	97
Material safety data sheets	97
Recycling	97
Product packaging	98
Plastics	98
Disposal of waste equipment by users in private households in the European Union	98
HP products and supplies	98

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Clean the printheads. For more information, see

clean

the

printheads

Replace the printheads if the problems persist after cleaning. For more

information, see

replace

the

printheads

CAUTION:

HP is not responsible for damage to the device that results from

modifying the printheads.

This section covers the following printhead maintenance tasks:

•

check

printhead

health

•

the

quality

diagnostic

page

•

align

the

printheads

•

calibrate

the

linefeed

•

clean

the

printheads

•

clean

the

printhead

contacts

manually

•

replace

the

printheads

To check printhead health

Use one of the following means to check the printhead health. If the status of any

printhead is not good or fair, then perform one or more of the maintenance functions,

or clean or replace the printhead.

•

Self-Test Diagnostic Page:

Print the self-test diagnostic page on a clean sheet of

white paper, and check the printhead health section. For more information, see

Understand

the

self-test

diagnostic

page

•

Embedded Web server:

Open the embedded Web server. For more information,

see

open

the

embedded

Web

server

. Click the

Information

tab, and then click

Ink Supplies

in the left pane.

•

Toolbox (Windows):

Open the Toolbox. For more information, see

open

the

Toolbox

. Click the

Information

tab, and then click

Printhead Health

To print the print quality diagnostic page

Use the print quality diagnostic page to diagnose issues affecting the print quality. This

will help you decide whether to run any maintenance services to improve the print

quality of your printouts. You can also view the ink level information, and the printhead

health status on the page.

•

Control panel:

Press and hold

(

Power

button), press

(

Cancel

button) seven

times, press

(

Resume

button) two times, and release

(

Power

button).

•

Embedded Web server:

Click the

Settings

tab, click

Device Services

in the left

pane, select

Print PQ (print quality) diagnostic page

from the drop-down list in

the

Print Quality

section, and then click

Run Diagnostic

•

Toolbox (Windows):

Click the

Services

tab, and then click

Print PQ (print

quality) diagnostic page

and follow the onscreen instructions.

•

HP Printer Utility (Mac OS):

Click

Print Quality Diagnostics

from the

Information and Support

panel.

Maintain the printheads