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HP Officejet Pro K5300 User Manual - Page 68

Solve device management problems, Embedded Web server cannot be opened

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Chapter 5 Pages are skewing • Make sure the media loaded in the trays is aligned to the paper guides. If the tray is removable, pull out the tray from the device and reload the media properly, making sure that the paper guides are properly aligned. • Make sure the rear access panel or duplexer is properly installed. • Load media into the device only when it is not printing. • When reinserting a removeable tray into the device, do so gently. Forceful insertion with a full stack of paper may cause sheets to slide up within the device, causing the device to jam or pick multiple sheets at one time. Multiple pages are being picked up • Fan the media before loading. • Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack. • Make sure the tray is not overloaded with paper. • Make sure that the tray is completely loaded. If you are using special media that is only available in small quantities, try placing the special media on top of other paper of the same size to help fill the tray. (Some media is picked up more easily if the tray is full.) • When reinserting a removeable tray into the device, do so gently. Forceful insertion with a full stack of paper may cause sheets to slide up within the device, causing the device to jam or pick multiple sheets at one time. • Use HP media for optimum performance and efficiency. Solve device management problems This section provide solutions to common problems that involve managing the device. This section contains the following topic: • Embedded Web server cannot be opened Embedded Web server cannot be opened Check your network setup • Make sure you are not using a phone cord or a cross cable to connect the device to the network. For more information, see Configure the device (Windows) or Configure the device (Mac OS). • Make sure the network cable is securely connected to the device. • Make sure the network hub, switch, or router is turned on and working properly. Check the computer Make sure the computer that you are using is connected to the network. Check your Web browser Make sure the Web browser meets the minimum system requirements. For more information, see System requirements. 64 Maintain and troubleshoot

Section	Page
Contents	5
Get started	9
Find other resources for the product	9
Accessibility	10
Understand the device parts	11
Front view	11
Control panel	12
Back view	12
Install the accessories	13
Install the duplexer	13
Install Tray 2	13
Turn on accessories in the print driver	14
To turn on accessories on Windows computers	15
To turn on accessories on Macintosh computers	15
Use the device	16
Select print media	16
Tips for selecting and using print media	16
Understand specifications for supported media	17
Understand supported sizes	17
Understand supported media types and weights	20
Set minimum margins	21
Load media	21
Configure trays	24
Change print settings	25
To change settings from an application for current jobs (Windows)	25
To change default settings for all future jobs (Windows)	25
To change settings (Mac OS)	25
Use the HP Solution Center (Windows)	26
Print on both sides (duplexing)	26
Guidelines for printing on both sides of a page	26
To perform duplexing (Windows)	27
To perform automatic duplexing (Mac OS)	27
Print on special and custom-sized media	27
To print on special or custom-sized media (Windows)	27
To print on special or custom-sized media (Mac OS)	28
Print borderless	28
To print a borderless document (Windows)	29
To print a borderless document (Mac OS)	29
Cancel a print job	30
Configure and manage	31
Manage the device	31
Monitor the device	32
Administer the device	32
Use device management tools	33
Embedded Web server	33
To open the embedded Web server	34
Embedded Web server pages	34
Toolbox (Windows)	35
To open the Toolbox	35
Toolbox tabs	35
HP Printer Utility (Mac OS)	36
To open the HP Printer Utility	36
HP Printer Utility panels	36
Network Printer Setup Utility (Mac OS)	37
HP Web Jetadmin software	37
HP Instant Support	38
Security and privacy	38
To gain access to HP Instant Support	38
myPrintMileage	39
Understand the self-test diagnostic page	39
Understand the network configuration page	41
Configure the device (Windows)	42
Direct connection	42
To install the software before connecting the device (recommended)	42
To connect the device before installing the software	43
To share the device on a locally shared network	43
Network connection	44
To install the device on a network	44
To install the device software on client computers	45
To install the printer driver using Add Printer	45
Configure the device (Mac OS)	45
To install the software for network or direct connection	46
To share the device on a locally shared network	46
Uninstall and reinstall the software	47
Maintain and troubleshoot	49
Supported ink cartridges	49
Replace the ink cartridges	49
Maintain the printheads	50
To check printhead health	51
To print the print quality diagnostic page	51
To align the printheads	52
To calibrate the linefeed	53
To clean the printheads	53
To clean the printhead contacts manually	53
To replace the printheads	56
Store printing supplies	58
Store ink cartridges	58
Store printheads	58
Troubleshooting tips and resources	58
Solve printing problems	59
The device shuts down unexpectedly	59
All device lights are on or flashing	59
The device is not responding (nothing prints)	59
Device does not accept printhead	60
Device takes a long time to print	60
Blank or partial page printed	61
Something on the page is missing or incorrect	61
Placement of the text or graphics is wrong	62
Device prints half a page, then ejects the paper	63
Poor print quality and unexpected printouts	63
Poor quality printouts	63
Meaningless characters print	64
Ink is smearing	64
Ink is not filling the text or graphics completely	65
Output is faded or dull colored	65
Colors are printing as black and white	65
Wrong colors are printing	65
Printout shows bleeding colors	66
Colors do not line up properly	66
Lines or dots are missing from text or graphics	66
Solve paper-feed problems	67
Optional Tray 2 cannot be inserted	67
Another paper-feed problem is occurring	67
Solve device management problems	68
Embedded Web server cannot be opened	68
Troubleshoot installation issues	69
Hardware installation suggestions	69
Software installation suggestions	70
Solve network problems	70
Clear jams	71
Clear a jam in the device	72
Tips for avoiding jams	73
Control-panel lights reference	74
Interpreting control-panel lights	74
Interpreting network connector lights	79
HP supplies and accessories	80
Order printing supplies online	80
Accessories	80
Supplies	80
Ink cartridges	80
Printheads	81
HP media	81
Support and warranty	82
Obtain electronic support	82
Obtain HP telephone support	82
Before you call	82
Telephone support numbers	83
Hewlett-Packard limited warranty statement	85
Prepare the device for shipment	86
Remove the ink cartridges and printheads before shipment	86
Pack the device	88
Device specifications	90
Physical specifications	90
Product features and capacities	90
Processor and memory specifications	91
System requirements	91
Network protocol specifications	92
Embedded Web server specifications	92
Print resolution	92
Environmental specifications	93
Electrical specifications	93
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)	93
Regulatory information	94
FCC statement	94
Shielded cables	94
Other regulatory information	94
EMI statement (Korea)	95
VCCI statement (Japan)	95
Regulatory model number	95
Power cord statement	95
Declaration of conformity	96
Environmental sustainability program	97
Reduction and elimination	97
Power consumption	97
Material safety data sheets	97
Recycling	97
Product packaging	98
Plastics	98
Disposal of waste equipment by users in private households in the European Union	98
HP products and supplies	98

Match case Limit results 1 per page

Pages are skewing

•

Make sure the media loaded in the trays is aligned to the paper guides. If the tray

is removable, pull out the tray from the device and reload the media properly,

making sure that the paper guides are properly aligned.

•

Make sure the rear access panel or duplexer is properly installed.

•

Load media into the device only when it is not printing.

•

When reinserting a removeable tray into the device, do so gently. Forceful

insertion with a full stack of paper may cause sheets to slide up within the device,

causing the device to jam or pick multiple sheets at one time.

Multiple pages are being picked up

•

Fan the media before loading.

•

Make sure the paper guides are set to the correct markings in the tray for the

media size you are loading. Also make sure the guides are snug, but not tight,

against the stack.

•

Make sure the tray is not overloaded with paper.

•

Make sure that the tray is completely loaded. If you are using special media that is

only available in small quantities, try placing the special media on top of other

paper of the same size to help fill the tray. (Some media is picked up more easily if

the tray is full.)

•

When reinserting a removeable tray into the device, do so gently. Forceful

insertion with a full stack of paper may cause sheets to slide up within the device,

causing the device to jam or pick multiple sheets at one time.

•

Use HP media for optimum performance and efficiency.

Solve device management problems

This section provide solutions to common problems that involve managing the device.

This section contains the following topic:

•

Embedded

Web

server

cannot

opened

Embedded Web server cannot be opened

Check your network setup

•

Make sure you are not using a phone cord or a cross cable to connect the device

to the network. For more information, see

Configure

the

device

(Windows)

Configure

the

device

(Mac

OS)

•

Make sure the network cable is securely connected to the device.

•

Make sure the network hub, switch, or router is turned on and working properly.

Check the computer

Make sure the computer that you are using is connected to the network.

Check your Web browser

Make sure the Web browser meets the minimum system requirements. For more

information, see

System

requirements

Chapter 5

Maintain and troubleshoot