Home » HP Manuals » Printers » HP Officejet Pro K5300 » Manual Viewer

HP Officejet Pro K5300 User Manual - Page 70

Software installation suggestions, Solve network problems, Control Panel - printer driver download

View all HP Officejet Pro K5300 manuals

Add to My Manuals
Save this manual to your list of manuals

Page 70 highlights

Chapter 5 Software installation suggestions Check the computer system • Make sure that your computer is running one of the supported operating systems. • Make sure that the computer meets at least the minimum system requirements. • In the Windows device manager, make sure that the USB drivers have not been disabled. • If you are using a computer running Windows, and the computer cannot detect the device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to perform a clean uninstallation of the device driver. Restart your computer, and reinstall the device driver. Verify installation preliminaries • Make sure to use the Starter CD that contains the correct installation software for your operating system. • Before installing software, make sure that all other programs are closed. • If the computer does not recognize the path to the CD-ROM drive that you type, make sure that you are specifying the correct drive letter. • If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the Starter CD for damage. You can download the device driver from the HP Web site (www.hp.com/support). NOTE: After correcting any problems, run the installation program again. Solve network problems General network troubleshooting • If you are unable to install the device software, verify that: • All cable connections to the computer and the device are secure. • The network is operational and the network hub is turned on. • All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows. • Make sure the device is installed on the same subnet as the computers that will be using the device. • If the installation program cannot discover the device, print the network configuration page and enter the IP address manually in the installation program. For more information, see Understand the network configuration page. • If you are using a computer running Windows, make sure that the network ports created in the device driver match the device IP address: • Print the device's network configuration page. • Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. • Right-click the device icon, click Properties, and then click the Ports tab. • Select the TCP/IP port for the device, and then click Configure Port. 66 Maintain and troubleshoot

Section	Page
Contents	5
Get started	9
Find other resources for the product	9
Accessibility	10
Understand the device parts	11
Front view	11
Control panel	12
Back view	12
Install the accessories	13
Install the duplexer	13
Install Tray 2	13
Turn on accessories in the print driver	14
To turn on accessories on Windows computers	15
To turn on accessories on Macintosh computers	15
Use the device	16
Select print media	16
Tips for selecting and using print media	16
Understand specifications for supported media	17
Understand supported sizes	17
Understand supported media types and weights	20
Set minimum margins	21
Load media	21
Configure trays	24
Change print settings	25
To change settings from an application for current jobs (Windows)	25
To change default settings for all future jobs (Windows)	25
To change settings (Mac OS)	25
Use the HP Solution Center (Windows)	26
Print on both sides (duplexing)	26
Guidelines for printing on both sides of a page	26
To perform duplexing (Windows)	27
To perform automatic duplexing (Mac OS)	27
Print on special and custom-sized media	27
To print on special or custom-sized media (Windows)	27
To print on special or custom-sized media (Mac OS)	28
Print borderless	28
To print a borderless document (Windows)	29
To print a borderless document (Mac OS)	29
Cancel a print job	30
Configure and manage	31
Manage the device	31
Monitor the device	32
Administer the device	32
Use device management tools	33
Embedded Web server	33
To open the embedded Web server	34
Embedded Web server pages	34
Toolbox (Windows)	35
To open the Toolbox	35
Toolbox tabs	35
HP Printer Utility (Mac OS)	36
To open the HP Printer Utility	36
HP Printer Utility panels	36
Network Printer Setup Utility (Mac OS)	37
HP Web Jetadmin software	37
HP Instant Support	38
Security and privacy	38
To gain access to HP Instant Support	38
myPrintMileage	39
Understand the self-test diagnostic page	39
Understand the network configuration page	41
Configure the device (Windows)	42
Direct connection	42
To install the software before connecting the device (recommended)	42
To connect the device before installing the software	43
To share the device on a locally shared network	43
Network connection	44
To install the device on a network	44
To install the device software on client computers	45
To install the printer driver using Add Printer	45
Configure the device (Mac OS)	45
To install the software for network or direct connection	46
To share the device on a locally shared network	46
Uninstall and reinstall the software	47
Maintain and troubleshoot	49
Supported ink cartridges	49
Replace the ink cartridges	49
Maintain the printheads	50
To check printhead health	51
To print the print quality diagnostic page	51
To align the printheads	52
To calibrate the linefeed	53
To clean the printheads	53
To clean the printhead contacts manually	53
To replace the printheads	56
Store printing supplies	58
Store ink cartridges	58
Store printheads	58
Troubleshooting tips and resources	58
Solve printing problems	59
The device shuts down unexpectedly	59
All device lights are on or flashing	59
The device is not responding (nothing prints)	59
Device does not accept printhead	60
Device takes a long time to print	60
Blank or partial page printed	61
Something on the page is missing or incorrect	61
Placement of the text or graphics is wrong	62
Device prints half a page, then ejects the paper	63
Poor print quality and unexpected printouts	63
Poor quality printouts	63
Meaningless characters print	64
Ink is smearing	64
Ink is not filling the text or graphics completely	65
Output is faded or dull colored	65
Colors are printing as black and white	65
Wrong colors are printing	65
Printout shows bleeding colors	66
Colors do not line up properly	66
Lines or dots are missing from text or graphics	66
Solve paper-feed problems	67
Optional Tray 2 cannot be inserted	67
Another paper-feed problem is occurring	67
Solve device management problems	68
Embedded Web server cannot be opened	68
Troubleshoot installation issues	69
Hardware installation suggestions	69
Software installation suggestions	70
Solve network problems	70
Clear jams	71
Clear a jam in the device	72
Tips for avoiding jams	73
Control-panel lights reference	74
Interpreting control-panel lights	74
Interpreting network connector lights	79
HP supplies and accessories	80
Order printing supplies online	80
Accessories	80
Supplies	80
Ink cartridges	80
Printheads	81
HP media	81
Support and warranty	82
Obtain electronic support	82
Obtain HP telephone support	82
Before you call	82
Telephone support numbers	83
Hewlett-Packard limited warranty statement	85
Prepare the device for shipment	86
Remove the ink cartridges and printheads before shipment	86
Pack the device	88
Device specifications	90
Physical specifications	90
Product features and capacities	90
Processor and memory specifications	91
System requirements	91
Network protocol specifications	92
Embedded Web server specifications	92
Print resolution	92
Environmental specifications	93
Electrical specifications	93
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)	93
Regulatory information	94
FCC statement	94
Shielded cables	94
Other regulatory information	94
EMI statement (Korea)	95
VCCI statement (Japan)	95
Regulatory model number	95
Power cord statement	95
Declaration of conformity	96
Environmental sustainability program	97
Reduction and elimination	97
Power consumption	97
Material safety data sheets	97
Recycling	97
Product packaging	98
Plastics	98
Disposal of waste equipment by users in private households in the European Union	98
HP products and supplies	98

Match case Limit results 1 per page

Software installation suggestions

Check the computer system

•

Make sure that your computer is running one of the supported operating systems.

•

Make sure that the computer meets at least the minimum system requirements.

•

In the Windows device manager, make sure that the USB drivers have not been

disabled.

•

If you are using a computer running Windows, and the computer cannot detect the

device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to

perform a clean uninstallation of the device driver. Restart your computer, and

reinstall the device driver.

Verify installation preliminaries

•

Make sure to use the Starter CD that contains the correct installation software for

your operating system.

•

Before installing software, make sure that all other programs are closed.

•

If the computer does not recognize the path to the CD-ROM drive that you type,

make sure that you are specifying the correct drive letter.

•

If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the

Starter CD for damage. You can download the device driver from the HP Web site

(

www.hp.com/support

NOTE:

After correcting any problems, run the installation program again.

Solve network problems

General network troubleshooting

•

If you are unable to install the device software, verify that:

•

All cable connections to the computer and the device are secure.

•

The network is operational and the network hub is turned on.

•

All applications, including virus protection programs, spyware protection

programs, and firewalls, are closed or disabled for computers running Windows.

•

Make sure the device is installed on the same subnet as the computers that

will be using the device.

•

If the installation program cannot discover the device, print the network

configuration page and enter the IP address manually in the installation

program. For more information, see

Understand

the

network

configuration

page

•

If you are using a computer running Windows, make sure that the network ports

created in the device driver match the device IP address:

•

Print the device’s network configuration page.

•

Click

Start

, point to

Settings

, and then click

Printers

Printers and Faxes

- Or -

Click

Start

, click

Control Panel

, and then double-click

Printers

•

Right-click the device icon, click

Properties

, and then click the

Ports

tab.

•

Select the TCP/IP port for the device, and then click

Configure Port

Chapter 5

Maintain and troubleshoot