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HP Officejet Pro K5300 User Manual - Page 62

Placement of the text or graphics is wrong, Print in Grayscale

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Chapter 5 Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the device. For more information, see Set minimum margins. Check the color print settings Make sure Print in Grayscale is not selected in the print driver. Check the device location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the device away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields. Placement of the text or graphics is wrong Check how the media is loaded Make sure the media width and length guides fit snugly against the edges of the stack of media, and make sure the trays are not overloaded. For more information, see Load media. Check the media size • Content on a page might be cut off if the document size is larger than the media that you are using. • Make sure the media size selected in the printer driver match the size of media loaded in the tray. Check the margin settings If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your device. For more information, see Set minimum margins. Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver. For more information, see Change print settings. Check the device location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the device away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields. If the above solutions do not work, the problem may be caused by the inability of the application to interpret print settings properly. See the release notes for known software conflicts, refer to the application's documentation, or contact the software manufacturer for specific help. 58 Maintain and troubleshoot

Section	Page
Contents	5
Get started	9
Find other resources for the product	9
Accessibility	10
Understand the device parts	11
Front view	11
Control panel	12
Back view	12
Install the accessories	13
Install the duplexer	13
Install Tray 2	13
Turn on accessories in the print driver	14
To turn on accessories on Windows computers	15
To turn on accessories on Macintosh computers	15
Use the device	16
Select print media	16
Tips for selecting and using print media	16
Understand specifications for supported media	17
Understand supported sizes	17
Understand supported media types and weights	20
Set minimum margins	21
Load media	21
Configure trays	24
Change print settings	25
To change settings from an application for current jobs (Windows)	25
To change default settings for all future jobs (Windows)	25
To change settings (Mac OS)	25
Use the HP Solution Center (Windows)	26
Print on both sides (duplexing)	26
Guidelines for printing on both sides of a page	26
To perform duplexing (Windows)	27
To perform automatic duplexing (Mac OS)	27
Print on special and custom-sized media	27
To print on special or custom-sized media (Windows)	27
To print on special or custom-sized media (Mac OS)	28
Print borderless	28
To print a borderless document (Windows)	29
To print a borderless document (Mac OS)	29
Cancel a print job	30
Configure and manage	31
Manage the device	31
Monitor the device	32
Administer the device	32
Use device management tools	33
Embedded Web server	33
To open the embedded Web server	34
Embedded Web server pages	34
Toolbox (Windows)	35
To open the Toolbox	35
Toolbox tabs	35
HP Printer Utility (Mac OS)	36
To open the HP Printer Utility	36
HP Printer Utility panels	36
Network Printer Setup Utility (Mac OS)	37
HP Web Jetadmin software	37
HP Instant Support	38
Security and privacy	38
To gain access to HP Instant Support	38
myPrintMileage	39
Understand the self-test diagnostic page	39
Understand the network configuration page	41
Configure the device (Windows)	42
Direct connection	42
To install the software before connecting the device (recommended)	42
To connect the device before installing the software	43
To share the device on a locally shared network	43
Network connection	44
To install the device on a network	44
To install the device software on client computers	45
To install the printer driver using Add Printer	45
Configure the device (Mac OS)	45
To install the software for network or direct connection	46
To share the device on a locally shared network	46
Uninstall and reinstall the software	47
Maintain and troubleshoot	49
Supported ink cartridges	49
Replace the ink cartridges	49
Maintain the printheads	50
To check printhead health	51
To print the print quality diagnostic page	51
To align the printheads	52
To calibrate the linefeed	53
To clean the printheads	53
To clean the printhead contacts manually	53
To replace the printheads	56
Store printing supplies	58
Store ink cartridges	58
Store printheads	58
Troubleshooting tips and resources	58
Solve printing problems	59
The device shuts down unexpectedly	59
All device lights are on or flashing	59
The device is not responding (nothing prints)	59
Device does not accept printhead	60
Device takes a long time to print	60
Blank or partial page printed	61
Something on the page is missing or incorrect	61
Placement of the text or graphics is wrong	62
Device prints half a page, then ejects the paper	63
Poor print quality and unexpected printouts	63
Poor quality printouts	63
Meaningless characters print	64
Ink is smearing	64
Ink is not filling the text or graphics completely	65
Output is faded or dull colored	65
Colors are printing as black and white	65
Wrong colors are printing	65
Printout shows bleeding colors	66
Colors do not line up properly	66
Lines or dots are missing from text or graphics	66
Solve paper-feed problems	67
Optional Tray 2 cannot be inserted	67
Another paper-feed problem is occurring	67
Solve device management problems	68
Embedded Web server cannot be opened	68
Troubleshoot installation issues	69
Hardware installation suggestions	69
Software installation suggestions	70
Solve network problems	70
Clear jams	71
Clear a jam in the device	72
Tips for avoiding jams	73
Control-panel lights reference	74
Interpreting control-panel lights	74
Interpreting network connector lights	79
HP supplies and accessories	80
Order printing supplies online	80
Accessories	80
Supplies	80
Ink cartridges	80
Printheads	81
HP media	81
Support and warranty	82
Obtain electronic support	82
Obtain HP telephone support	82
Before you call	82
Telephone support numbers	83
Hewlett-Packard limited warranty statement	85
Prepare the device for shipment	86
Remove the ink cartridges and printheads before shipment	86
Pack the device	88
Device specifications	90
Physical specifications	90
Product features and capacities	90
Processor and memory specifications	91
System requirements	91
Network protocol specifications	92
Embedded Web server specifications	92
Print resolution	92
Environmental specifications	93
Electrical specifications	93
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)	93
Regulatory information	94
FCC statement	94
Shielded cables	94
Other regulatory information	94
EMI statement (Korea)	95
VCCI statement (Japan)	95
Regulatory model number	95
Power cord statement	95
Declaration of conformity	96
Environmental sustainability program	97
Reduction and elimination	97
Power consumption	97
Material safety data sheets	97
Recycling	97
Product packaging	98
Plastics	98
Disposal of waste equipment by users in private households in the European Union	98
HP products and supplies	98

Match case Limit results 1 per page

Check the margin settings

Make sure the margin settings for the document do not exceed the printable area of

the device. For more information, see

Set

minimum

margins

Check the color print settings

Make sure

Print in Grayscale

is not selected in the print driver.

Check the device location and length of USB cable

High electromagnetic fields (such as those generated by USB cables) can sometimes

cause slight distortions to printouts. Move the device away from the source of the

electromagnetic fields. Also, it is recommended that you use a USB cable that is less

than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

Placement of the text or graphics is wrong

Check how the media is loaded

Make sure the media width and length guides fit snugly against the edges of the stack

of media, and make sure the trays are not overloaded. For more information, see

Load

media

Check the media size

•

Content on a page might be cut off if the document size is larger than the media

that you are using.

•

Make sure the media size selected in the printer driver match the size of media

loaded in the tray.

Check the margin settings

If the text or graphics are cut off at the edges of the page, make sure the margin

settings for the document do not exceed the printable area of your device. For more

information, see

Set

minimum

margins

Check the page-orientation setting

Make sure the media size and page orientation selected in the application match the

settings in the printer driver. For more information, see

Change

settings

Check the device location and length of USB cable

High electromagnetic fields (such as those generated by USB cables) can sometimes

cause slight distortions to printouts. Move the device away from the source of the

electromagnetic fields. Also, it is recommended that you use a USB cable that is less

than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

If the above solutions do not work, the problem may be caused by the inability of the

application to interpret print settings properly. See the release notes for known

software conflicts, refer to the application's documentation, or contact the software

manufacturer for specific help.

Chapter 5

Maintain and troubleshoot