HP Surestore Disk Array FC60 HP SureStore E Disk Array FC60 - (English) Advanc - Page 372

Table 49 Master Troubleshooting Controller (cont'd) Symptom Possible Cause Procedure Software errors occur when attempting to access controller or disks A Software function or configuration problems Check the appropriate software and documentation to make sure the system is set up correctly or that the proper command was executed. B Controller enclosure power switches or main circuit breakers in rackmount cabinet turned off Make sure that all power switches are turned on. C Loose, disconnected, or defective interface cables Check all the cables between the host, controller enclosure, disk enclosure, and other devices on the network. Make sure they are undamaged (particularly fiber optic cables) and securely attached. D Improper ID settings Make sure that the Fibre host IDs and SCSI disk enclosure IDs are set properly for all devices, particularly if you just removed or added a new device to the network. E Failed controller enclosure or disk Check the controller enclosure for a controller module fault. If the Controller LED on the front cover is turned on, look at each controller module's LED for a fault. Check the disk enclosure for a disk fault. If a failed disk is indicated, replace the disk. F Failed controller enclosure midplane Replace the controller enclosure midplane. 372 Controller Enclosure Troubleshooting