Lenovo ThinkPad 380ED TP 380Z User's Reference that was provided with the syst - Page 147

Software Problems, Problem, Action, For Windows 98, Serial Port, Enable, Device Manager

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Title: C79EPMST CreationDate: 06/22/98 12:00:09 Troubleshooting Charts Problem The serial connector does not work. Action Make sure that the serial connector is enabled by doing the following: For Windows 98: 1. Start the ThinkPad Configuration program. 2. Click on Serial Port ( ). 3. Select Enable. 4. Click on Device Manager. 5. Check the ports in the "Device Manager" window and make sure the settings are correct. 6. Click on OK. For Windows NT: 1. Start the ThinkPad Configuration program. 2. Click on Serial Port ( ). 3. Select Enable; then select COM1, COM2, COM3, or COM4. 4. Click on OK. Software Problems Problem An application does not run correctly. Action Check the following to make sure that the problem is not being caused by the application: Your computer has the minimum required memory to run the application. Refer to the manuals supplied with the application. The application is designed to operate with your operating system. Other applications run correctly on your computer. The necessary device drivers are installed "Advanced" in the Online User's Guide. The application works OK when it is run on some other computer. If an error message appears when you are using the application program, refer to the manuals supplied with the application. If these items are correct and you still have a problem, contact your place of purchase or a service representative for help. Chapter 4. Solving Computer Problems 131

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Troubleshooting Charts
Problem
Action
The serial connector does
not work.
Make sure that the serial connector is enabled by doing the following:
For Windows 98:
1. Start the ThinkPad Configuration program.
2. Click on
Serial Port
(
).
3. Select
Enable
.
4. Click on
Device Manager
.
5. Check the ports in the “Device Manager” window and make sure the
settings are correct.
6. Click on
OK
.
For Windows NT:
1. Start the ThinkPad Configuration program.
2. Click on
Serial Port
(
).
3. Select
Enable
; then select
COM1
,
COM2
,
COM3
, or
COM4
.
4. Click on
OK
.
Software Problems
Problem
Action
An application does not
run correctly.
Check the following to make sure that the problem is not being caused by the
application:
Your computer has the minimum required memory to run the application.
Refer to the manuals supplied with the application.
The application is designed to operate with your operating system.
Other applications run correctly on your computer.
The necessary device drivers are installed
“Advanced” in the
Online
User's Guide
.
The application works OK when it is run on some other computer.
If an error message appears when you are using the application program, refer
to the manuals supplied with the application.
If these items are correct and you still have a problem, contact your place of
purchase or a service representative for help.
Chapter 4.
Solving Computer Problems
131
Title: C79EPMST CreationDate: 06/22/98 12:00:09