Lenovo ThinkPad 380ED TP 380Z User's Reference that was provided with the syst - Page 9

Getting Service, Appendix A., Features and Specifications, Appendix B. Handling Tips

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Title: C79EPMST CreationDate: 06/22/98 12:00:09 Other Problems 132 Testing Your Computer 133 Recovering Lost or Damaged Software 135 Using the Diskette Factory 135 Using the ThinkPad Customization CD 135 Using the Recovery CD 137 Chapter 5. Getting Service 139 Information on Your Computer 140 Option List 140 Identification Numbers 140 Problem Recording Sheet 141 Customer Support and Service 142 Help by ThinkPad Web Site 142 Help by Telephone 142 ThinkPad EasyServ 143 Getting Help around the World 143 Fax Information 144 Electronic Support Services 144 Purchasing Additional Services 147 Enhanced PC Support Line 147 Client Support Line 147 Network and Server Support Line 148 Ordering Support Line Services 149 Warranty and Repair Services 150 Obtaining IBM Operating System Updates 151 Getting Update Diskettes 151 Ordering Publications 151 Appendix A. Features and Specifications 153 Features 153 Specifications 155 IBM Power Cords 156 Appendix B. Handling Tips 159 Appendix C. Product Warranty and Notices 163 Notices 165 Year 2000 Readiness and Instructions 165 Trademarks 166 Electronic Emission Notices 167 Contents ix

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Other Problems
. . . . . . . . . . . . . . . . . . . . . . . . . .
132
Testing Your Computer
.......................
133
Recovering Lost or Damaged Software
..............
135
Using the Diskette Factory
....................
135
Using the ThinkPad Customization CD
.............
135
Using the Recovery CD
.....................
137
Chapter 5. Getting Service
. . . . . . . . . . . . . . . . . . . .
139
Information on Your Computer
...................
140
Option List
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
140
Identification Numbers
. . . . . . . . . . . . . . . . . . . . . .
140
Problem Recording Sheet
....................
141
Customer Support and Service
...................
142
Help by ThinkPad Web Site
...................
142
Help by Telephone
........................
142
ThinkPad EasyServ
. . . . . . . . . . . . . . . . . . . . . . . .
143
Getting Help around the World
.................
143
Fax Information
. . . . . . . . . . . . . . . . . . . . . . . . . .
144
Electronic Support Services
...................
144
Purchasing Additional Services
...................
147
Enhanced PC Support Line
...................
147
Client Support Line
........................
147
Network and Server Support Line
................
148
Ordering Support Line Services
.................
149
Warranty and Repair Services
..................
150
Obtaining IBM Operating System Updates
............
151
Getting Update Diskettes
.....................
151
Ordering Publications
. . . . . . . . . . . . . . . . . . . . . . .
151
Appendix A.
Features and Specifications
...........
153
Features
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
153
Specifications
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
155
IBM Power Cords
...........................
156
Appendix B. Handling Tips
. . . . . . . . . . . . . . . . . . . .
159
Appendix C.
Product Warranty and Notices
.........
163
Notices
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
165
Year 2000 Readiness and Instructions
.............
165
Trademarks
. . . . . . . . . . . . . . . . . . . . . . . . . . . .
166
Electronic Emission Notices
...................
167
Contents
ix
Title: C79EPMST CreationDate: 06/22/98 12:00:09