Lenovo ThinkPad 380ED TP 380Z User's Reference that was provided with the syst - Page 159

Title: C79EPMST CreationDate: 06/22/98 12:00:09 Customer Support and Service If possible, be at your computer when you call: In the U.S. and Puerto Rico, call 1-800-772-2227. In Canada, call 1-800-565-3344. These lines are available 24 hours a day, 7 days a week. The answering technical-support representative can also fax or mail you technical or product information, such as: Product brochures Location of IBM resellers Services available from IBM ThinkPad EasyServ ThinkPad EasyServ is a courier repair service for IBM mobile products whereby your ThinkPad computer is picked up, sent to IBM for repair, and then returned to the location of your choice. This service is available at no additional charge during the limited warranty period. Most computers can be repaired the day that they arrive at the IBM repair location. Support personnel first try to solve your problem over the phone. If they are unsuccessful, you can arrange for EasyServ service by calling the PC Support Line. If possible, you should use the original ThinkPad shipping materials that your computer came in for re-sending it to IBM. If the box is not available, the courier will deliver a shipping carton and will return later to pick it up. This service is available only in the U.S. and Canada. Getting Help around the World If you make frequent overseas trips or you are residing abroad, you can register with the International Warranty Service Office. The office will issue an International Warranty Service Certificate, which you can use wherever IBM or IBM resellers sell and service IBM PC products. For more information on registering with the International Warranty Service Office, call 1-800-497-7426 in the U.S. or Canada. Chapter 5. Getting Service 143