Magellan Meridian Platinum User Manual - Page 91
To get an RMA, contact a Magellan Technical Service Represen - update
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Appendix If after using the troubleshooting section, you are still unable to solve your operation problems, please call Magellan's Technical Service at (866) 737-8604. Representatives are available Monday through Friday from 7 AM to 5 PM, PST. Faxes can be sent to Customer Service at (909) 394-7070. If necessary, you can also return your receiver to Magellan for repair. Before returning the receiver you must get a Return Materials Authorization (RMA) from Magellan. To get an RMA, contact a Magellan Technical Service Representative at (800) 707-7845 or you can send an email explaining your reasons to [email protected]. After receiving the RMA number, ship the receiver by Parcel Post or UPS. Include a description of the problem, your name, address, a copy of your sales receipt and print clearly on the outside of the package the RMA number assigned. If your return ship address is different, please indicate. With all correspondence, please state the model of your receiver and if calling, please have your receiver with you. Packages should be sent to: Thales Navigation Magellan Products 960 Overland Court San Dimas, CA 91773 ATTN: Warranty/Repair Additional information regarding software updates to your Meridian can be found in the Product Support section of the Magellan web site (www.magellangps.com). Customers outside of the United States should contact the Magellan distributor for your country. A complete listing of Magellan distributors has been supplied with your Meridian. Magellan® is a registered trademark of Thales Navigation. 80 Magellan Meridian GPS Receiver