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Nokia E72 Nokia E72 User Guide in US English / Spanish - Page 157

Q: Why can't I select a contact for my message?, What is happening? - messages troubleshoot

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Troubleshooting Q: Why can't I select a contact for my message? A: The contact card does not have a phone number, an address, or an e-mail address. Select Menu > Contacts, and edit the contact card. Q: The note Retrieving message is shown briefly. What is happening? Off, the device does not make any network connections related to multimedia messaging. To set the device to use a packet data connection only if you start an application or action that needs it, select Menu > Ctrl. panel > Settings and Connection > Packet data > Packet data connection > When needed. A: The device is trying to retrieve a multimedia message from the multimedia messaging center. This note is shown if you have selected Menu > Messaging and Options > Settings > Multimedia message > Multimedia retrieval > Always automatic. Check that the settings for multimedia messaging are defined correctly and that there are no mistakes in phone numbers or addresses. If this does not help, switch the device off, and switch it on again. Q: How do I save battery power? A: Many features in your device increase the demand on battery power and reduce the battery life time. To save battery power, do the following: • Turn off Bluetooth when you do not need it. Q: How can I end the data connection when the device starts a data connection again and again? • Stop the background scans for WLAN. Select Menu > Ctrl. panel > Settings and Connection > Wireless A: The device may be trying to retrieve a multimedia message from the multimedia message center. To stop the device from making a data connection, select Menu > LAN > Show WLAN availability > Never. You can still manually scan for available WLAN networks and connect to WLAN networks as usual. Messaging and Options > Settings > Multimedia • Set the device to use a packet data connection only if message > Multimedia retrieval > Manual to have the multimedia messaging center save messages to be retrieved later, or Off to ignore all incoming multimedia you start an application or action that needs it. Select Menu > Ctrl. panel > Settings and Connection > Packet data > Packet data connection > When messages. If you select Manual, you receive a notification needed. when there is a new multimedia message that you can retrieve in the multimedia message center. If you select • Prevent the device from automatically downloading new maps in the Maps application. Select Menu > 157

Section	Page
Nokia E72 User Guide	1
Contents	2
Safety	6
SWITCH ON SAFELY	6
ROAD SAFETY COMES FIRST	6
INTERFERENCE	6
SWITCH OFF IN RESTRICTED AREAS	6
QUALIFIED SERVICE	6
ACCESSORIES AND BATTERIES	6
ACCESSORIES	6
WATER-RESISTANCE	6
About your device	6
Network services	7
Battery removing	8
Find help	9
Support	9
Update device software	9
Software updates over the air	9
Software updates using your PC	10
In-device help	10
Accessibility solutions	11
Additional applications	11
Settings	11
Access codes	11
Prolong battery life	12
Free memory	13
Get started	14
Insert the SIM card and battery	14
Insert the memory card	14
Remove the memory card	15
Antenna locations	15
Switch the device on and off	15
Charge the battery	16
Keys and parts	16
Headset	17
Screen saver clock	18
Wrist strap	18
Write text	18
Write text with the keyboard	18
Nokia Switch	18
Transfer content	18
Synchronize, retrieve, or send content	19
Your Nokia E72	21
Key features	21
Home screen	21
Home screen	21
Work on the home screen	22
One-touch keys	22
Home key	23
Contacts key	23
Calendar key	23
E-mail key	23
Optical Navi key	23
Turn to silence calls or alarms	24
Calendar	24
About Calendar	24
Create calendar entries	24
Create meeting requests	25
Calendar views	25
Contacts	26
About Contacts	26
Work with contacts	26
Create contact groups	26
Search for contacts in a remote database	26
Add ringing tones for contacts	27
Contacts settings	27
Multitasking	27
Flashlight	28
Ovi Files	28
Make calls	29
Voice calls	29
Options during a call	29
Voice mail	30
Answer or decline a call	30
Make a conference call	31
1-touch dial a phone number	31
Call waiting	31
Call forward	32
Call restrictions	32
Voice dialing	33
Make a video call	34
Options during a video call	34
Answer or decline a video call	35
Video sharing	35
Video sharing requirements	35
Video sharing settings	36
Share live video or video clips	36
Accept an invitation	37
Log	38
Recent calls	38
Call duration	38
Packet data	38
Monitor all communication events	38
Messaging	40
Messaging folders	40
Organize messages	40
Nokia Messaging	41
E-mail	41
Set up your e-mail	41
Send e-mail	41
Add attachments	42
Read e-mail	42
Download attachments	42
Reply to a meeting request	43
Search for e-mail messages	43
Delete e-mails	43
Switch between e-mail folders	43
Disconnect from the mailbox	43
Set on an out-of-office reply	44
General e-mail settings	44
Message reader	44
Speech	45
Text and multimedia messages	45
Write and send messages	45
Text messages on the SIM card	47
Receive and reply to multimedia messages	47
Create presentations	47
View presentations	48
View and save multimedia attachments	48
Special message types	48
Service messages	49
Send service commands	49
Cell broadcast	49
Messaging settings	50
Text message settings	50
Multimedia message settings	50
Service message settings	51
Cell broadcast settings	51
Other settings	52
Instant messaging	52
About Instant messaging	52
IM views	52
Connect to an IM server	53
Start a new conversation.	53
View and start conversations	53
Change your own status	53
Modify your personal IM preferences	53
Retrieve IM contact lists	54
Record chats	54
Search for IM groups and users	54
IM groups	55
IM server settings	55
Connectivity	57
Data connections and access points	57
Network settings	57
Wi-Fi/WLAN connection	58
About WLAN	58
WLAN connections	58
WLAN wizard	58
WLAN internet access points	59
Operating modes	59
WLAN settings	59
Access points	60
Create a new access point	60
Create access point groups	60
Packet data access points	61
WLAN internet access points	62
Active data connections	63
Sync	63
Bluetooth connectivity	63
About Bluetooth connectivity	63
Settings	64
Security tips	64
Send data using Bluetooth connectivity	64
Pair devices	65
Receive data using Bluetooth connectivity	66
Block devices	66
Remote SIM mode	66
Data cable	67
PC connections	67
Home network	67
About home network	67
Important security information	68
Settings for home network	69
Activate sharing and define content	69
View and share media files	70
Copy media files	71
Home synchronization	71
Synchronize media files	71
Synchronization settings	71
Define incoming files	71
Define outgoing files	72
Internet	73
Browse the web	73
Browser toolbar	74
Navigate pages	74
Web feeds and blogs	74
Content search	75
Bookmarks	75
Empty the cache	75
End the connection	76
Connection security	76
Web settings	76
Nokia Office Tools	78
Active notes	78
Create and edit notes	78
Settings for Active notes	78
Calculator	78
File manager	79
About File manager	79
Find and organize files	79
Manage a memory card	79
Back up files to a memory card	79
Format mass memory	80
Quickoffice	80
About Quickoffice	80
Work with files	80
Converter	80
Convert measurements	80
Set base currency and exchange rate	81
Zip manager	81
PDF reader	81
Printing	81
File printing	81
Print files	81
Printing options	82
Printer settings	82
Image print	83
Connect to printer	83
Print preview	83
Image print view	83
Dictionary	83
Notes	83
Positioning (GPS)	85
About GPS	85
Assisted GPS (A-GPS)	85
Hold your device correctly	86
Tips on creating a GPS connection	86
Position requests	87
Landmarks	87
GPS data	87
Route guidance	88
Retrieve position information	88
Trip meter	88
Positioning settings	89
Maps	90
About Maps	90
About GPS	90
Move on a map	91
Display indicators	91
Find locations	91
Plan a route	92
Save and send locations	92
View your saved items	92
Synchronize your favourite locations with Ovi Maps	92
Your search history	93
About licenses	93
Walk to your destination	94
Drive to your destination	94
Traffic and safety	95
Weather information	96
Use Maps with the compass	96
Calibrate compass	96
Maps settings	97
Internet settings	97
Navigation settings	97
Route settings	98
Map settings	98
Synchronization settings	98
Update maps	99
Update the Maps application	99
Shortcuts	99
Personalization	101
Profiles	101
Select ringing tones	101
Customize profiles	101
Customize the home screen	102
Change the display theme	102
Download a theme	103
Change audio themes	103
3-D ringing tones	103
Media	105
Camera	105
Capture an image	105
Scenes	105
Capture images in a sequence	106
View captured image	106
Record videos	106
Play a video clip	106
Image settings	107
Video settings	107
Gallery	108
About Gallery	108
Main view	108
Sound clips	108
Streaming links	108
Presentations	108
Photos	109
About Photos	109
View images and videos	109
View and edit file details	110
Organize images and videos	110
Active toolbar	111
Albums	111
Tags	111
Slide show	112
Edit images	112
Image editor	112
Crop image	113
Reduce red-eye	113
Useful shortcuts	113
Edit videos	113
Print images	114
Image print	114
Printer selection	114
Print preview	114
Print settings	114
Share online	115
About Share online	115
Subscribe to services	115
Manage your accounts	115
Create a post	116
Post files from Photos	116
One-click upload	116
Tag list	116
Manage posts in Outbox	117
View service content	117
Service provider settings	117
Edit account settings	117
Edit advanced settings	118
Data counters	118
Music player	118
Play a song	118
Playlists	119
Nokia Music Store	119
Transfer music from PC	120
Preset frequency settings	120
RealPlayer	120
Play video clips and stream links	120
View information about a media clip	121
RealPlayer settings	121
Recorder	121
Flash player	121
FM radio	122
Listen to the radio	122
Saved stations	122
FM radio settings	123
Security and data management	124
Lock the device	124
Memory card security	124
Encryption	125
Encrypt device memory or memory card	125
Decrypt device memory or memory card	125
Fixed dialing	125
Certificate manager	126
View certificate details	126
Certificate trust settings	126
View and edit security modules	127
Remote configuration	127
Application manager	129
Install applications	129
Remove applications and software	130
Application manager settings	130
Software updates using your PC	131
Software updates over the air	131
Licenses	132
About Licenses	132
Use licenses	132
Sync	133
Mobile VPN	133
Manage VPN	134
Edit VPN access points	134
Use a VPN connection in an application	134
Settings	136
General settings	136
Personalization settings	136
Display settings	136
Tone settings	136
Language settings	137
Scroll key lights	137
Settings for One-touch keys	137
Date and time settings	138
Common accessory settings	138
Sensor settings	138
Security settings	138
About security settings	138
Device and SIM card security	139
Restore original settings	139
Positioning settings	139
E-mail key settings	140
Telephone settings	140
Call settings	140
Network settings	141
Connection settings	141
Access points	142
Create a new access point	142
Create access point groups	142
Packet data access points	143
WLAN internet access points	144
Packet data (GPRS) settings	144
WLAN settings	145
Advanced WLAN settings	145
WLAN security settings	146
WEP security settings	146
WEP key settings	146
802.1x security settings	146
WPA security settings	147
Wireless LAN plugins	147
EAP plug-ins	147
Use EAP plug-ins	147
Edit registration servers	148
Configuration settings	148
Restrict packet data	148
Application settings	149
Shortcuts	150
General shortcuts	150
Glossary	152
Troubleshooting	155
Green tips	159
Save energy	159
Recycle	159
Save paper	159
Learn more	159
Battery	160
Battery and charger information	160
Nokia battery authentication guidelines	160
Authenticate hologram	160
Taking care of your device	161
Recycle	161
Additional safety information	161
Small children	161
Operating environment	161
Medical devices	162
Implanted medical devices	162
Hearing aids	162
Vehicles	162
Potentially explosive environments	162
Emergency calls	162
Certification information (SAR)	163
Index	164

Match case Limit results 1 per page

Q: Why can’t I select a contact for my message?

A: The contact card does not have a phone number, an

address, or an e-mail address. Select

Contacts

and edit the contact card.

Q: The note Retrieving message is shown briefly.

What is happening?

A: The device is trying to retrieve a multimedia message

from the multimedia messaging center. This note is shown

if you have selected

Messaging

and

Options

Settings

Multimedia message

Multimedia

retrieval

Always automatic

Check that the settings for multimedia messaging are

defined correctly and that there are no mistakes in phone

numbers or addresses.

Q: How can I end the data connection when the device

starts a data connection again and again?

A: The device may be trying to retrieve a multimedia

message from the multimedia message center. To stop the

device from making a data connection, select

Messaging

and

Options

Settings

Multimedia

message

Multimedia retrieval

Manual

to have the

multimedia messaging center save messages to be

retrieved later, or

Off

to ignore all incoming multimedia

messages. If you select

Manual

, you receive a notification

when there is a new multimedia message that you can

retrieve in the multimedia message center. If you select

Off

, the device does not make any network connections

related to multimedia messaging.

To set the device to use a packet data connection only if

you start an application or action that needs it, select

Ctrl. panel

Settings

and

Connection

Packet data

Packet data connection

When

needed

If this does not help, switch the device off, and switch it

on again.

Q: How do I save battery power?

A: Many features in your device increase the demand on

battery power and reduce the battery life time. To save

battery power, do the following:

•

Turn off Bluetooth when you do not need it.

•

Stop the background scans for WLAN. Select

Ctrl. panel

Settings

and

Connection

Wireless

LAN

Show WLAN availability

Never

. You can

still manually scan for available WLAN networks and

connect to WLAN networks as usual.

•

Set the device to use a packet data connection only if

you start an application or action that needs it. Select

Ctrl. panel

Settings

and

Connection

Packet data

Packet data connection

When

needed

•

Prevent the device from automatically downloading

new maps in the Maps application. Select

157

Troubleshooting