Ricoh Aficio MP 7000 Troubleshooting - Page 19

When You Have Problems Operating the Machine

11

1

Misfeeds occur frequently.

The staple cartridge is not

set correctly.

The Booklet Finisher requires the sad-

dle stitch stapler cartridge also. See

p.102 “Adding Staples”.

An error message re-

mains, even if misfed pa-

per is removed.

•

When a misfeed mes-

sage appears, it re-

mains until you open

and close the cover as

required.

•

Paper is still jammed

in the tray.

Clear misfed paper, and then open and

close the front cover. see p.105 “Remov-

ing Jammed Paper”.

Cannot print in duplex

mode.

You cannot use paper in

the bypass tray for du-

plex printing.

For duplex printing, select Tray 1-3 in

copier mode or with the printer driver.

Cannot print in duplex

mode.

You have selected a tray

which is set to

[

1 Sided

Copy

]

in

[

Tray Paper Set-

tings

]

in

[

System Settings

]

.

Set the tray to

[

2 Sided Copy

]

in

[

Tray Pa-

per Settings

]

in

[

System Settings

]

.

The user code entry

screen is displayed.

Users are restricted by

user management.

Enter the user code (up to eight digits),

and then press

{

q

}

.

The Authentication

screen appears.

Basic Authentication,

Windows Authentica-

tion, LDAP Authentica-

tion or Integration Server

Authentication is set.

Enter your login user name and user

password. See “When the Authentica-

tion Screen is Displayed”, About This

Machine.

“

You do not have

the privileges to

use this func-

tion.

” is displayed.

The use of the function is

restricted to authenticat-

ed users only.

Contact the administrator.

“

You do not have

the privileges to

use this func-

tion.

” continues to be

displayed even though

you have entered a valid

user code.

This user code is not al-

lowed to use the function

selected.

Press the

{

Energy Saver

}

key. Confirm

that the display goes off, and then press

the

{

Energy Saver

}

key again. The dis-

play will return to the user code entry

display. When printing under the copi-

er or printer function, press the

{

Energy

Saver

}

key only after printing has fin-

ished.

Authentication failed.

The entered login user

name or login password

is not correct.

Inquire the user administrator for the

correct login user name and login pass-

word.

Authentication failed.

The machine cannot per-

form authentication.

Contact the administrator.

The selected file(s) con-

tained file(s) without ac-

cess privileges. Only

file(s) with access privi-

leges will be deleted.

You have tried to delete

files without the authori-

ty to do so.

Files can be deleted by the person who

created the file. To delete a file which

you are not authorized to delete, con-

tact the person who created the file.

Problem

Cause

Solution

Section	Page
Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Notes:	2
Caution:	2
Power Source	2
Manuals for This Machine	3
TABLE OF CONTENTS	5
How to Read This Manual	9
Symbols	9
1. When the Machine Does Not Operate As Wanted	11
Indicators	11
Panel Tone	12
Checking Machine Status and Settings	13
When the Function Status Indicator Lights Up in Red	16
When You Have Problems Operating the Machine	17
When a Job Is Not Performed	21
2. Troubleshooting When Using the Copy/Document Server Function	25
Messages Displayed When Using the Copy/Document Server Function	25
When You Cannot Make Clear Copies	31
When You Cannot Make Copies As Wanted	33
Display During Connect Copy	38
If Connect Copy Is Canceled	38
If You Cannot Exit from Connect Copy	39
When Memory Is Full	40
3. Troubleshooting When Using the Facsimile Function	41
Adjusting the Volume	41
Messages Displayed When Using the Facsimile Function	43
When You Cannot Send or Receive Fax Messages as Wanted	51
When Memory Is Full	54
When an Error Report Is Printed	55
Turning Off the Main Power / In the Event of Power Failure	56
When an Error Occurs Using Internet Fax	57
Error Mail Notification	57
Error Report (E-Mail)	57
Server-Generated Error E-mail	57
4. Troubleshooting When Using the Printer Function	59
When You Cannot Connect to the USB Interface	59
Messages Displayed When Installing the Printer Driver	60
Windows 2000	60
Windows XP, Windows Server 2003	61
Windows Vista	61
Messages Displayed When Using the Printer Function	62
Status Messages	62
Messages Displayed on the Control Panel When Using the Printer Function	63
Messages Printed on the Error Logs or Reports	65
Checking the Error Log	71
When You Cannot Print	72
When the Data In Indicator Does Not Light Up or Flash	74
When the machine is connected to the computer using the interface cable	74
Other Printing Problems	75
5. Troubleshooting When Using the Scanner Function	81
When Scan Results Are Not As Expected	81
When You Cannot Send Scanned Files	82
When Stored Files Cannot Be Accessed	82
When You Cannot Browse the Network to Send a Scan file	82
When the TWAIN Driver Cannot Be Started	82
When Stored Files Cannot Be Edited	83
When the Network Delivery Function Cannot Be Used	83
Operations Are Not Possible When Messages Are Displayed	83
Messages Displayed When Using the Scanner Function	84
When a Message Is Displayed on the Control Panel	84
When a Message Is Displayed on the Client Computer	90
6. Adding Paper, Toner and Staples	95
Loading Paper	95
Loading Paper into Tray 1 (Tandem Tray)	95
Loading Paper into Tray 2 and 3	97
Loading Paper into the Large Capacity Tray (LCT)	98
Loading Paper in the Interposer	99
Orientation-Fixed Paper or Two-Sided Paper	101
Changing the Paper Size	102
Changing the Paper Size in Tray 2 and 3	102
Changing to a Size that is Not Automatically Detected	104
Adding Toner	107
Inserting Toner	108
Used Toner	109
Sending Fax Messages When Toner Has Run Out	109
Adding Staples	110
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	110
3,000 Sheet-100 Sheet Staple Finisher	111
Booklet Finisher (Saddle Stitch)	112
7. Clearing Misfeeds	113
Removing Jammed Paper	113
Locating Jammed Paper	114
When A Is lit	116
When B Is lit	116
When C Is lit	116
When D Is lit	117
When E Is lit	117
When F Is lit	118
When N Is Lit	119
When N1 is lit	119
When N2 or N3 is lit	119
When P Is Lit	120
When P1 is lit	120
When P2 is lit	120
When Q Is lit	121
When R Is Lit	122
3,000 Sheet-50 Sheet Staple Finisher	122
3,000 Sheet-100 Sheet Staple Finisher	123
Booklet Finisher (Saddle Stitch)	124
When W Is lit	125
When U Is lit	125
Removing Jammed Staples	126
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	126
3,000 Sheet-100 Sheet Staple Finisher	127
Booklet Finisher (Saddle Stitch)	128
Removing Punch Waste	129
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	129
3,000 Sheet-100 Sheet Staple Finisher	130
8. Remarks	133
Where to Put Your Machine	133
Machine Environment	133
Optimum environmental conditions	133
Environments to avoid	134
Moving	134
Power Connection	135
Access to the Machine	136
Maintaining Your Machine	137
Cleaning the Exposure Glass	137
Cleaning the Exposure Glass Cover	138
Cleaning the Auto Document Feeder	138

Ricoh Aficio MP 7000 Troubleshooting - Page 19

Sided, Tray Paper Set, tings, System Settings, Sided Copy, Tray Pa, per Settings, Energy Saver, Energy

Page 19 highlights