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Ricoh Aficio MP 7000 Troubleshooting - Page 92

Cannot find XXX, Access Mask set

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Troubleshooting When Using the Scanner Function Message Cause Solution Cannot connect to the scanner. Check the network Access Mask settings in User Tools. An access mask is set. Contact the network or scanner administrator. Scanner is not ready. Check the scanner and the options. The ADF cover is open. Check whether the ADF cover is closed. Insufficient mem- Scanner memory is insuf- • Reset the scan size. ory. Reduce the ficient. • Lower the resolution. scanning area. • Set with no compression. See TWAIN Driver help. The problem may be due to the follow- 5 ing cause: • Scanning cannot be performed if large values are set for brightness when using halftone or high resolution. See "Relationship between Res- olution and Original Size", Scanner Reference. Insufficient memory. Reduce the scanning area. When a paper misfeed occurs in the machine during printing, scanning cannot be performed. After the misfed paper has been removed, proceed with scanning. Cannot find "XXX" scanner used for the previous scan. "YYY" will be used instead. ("XXX" and "YYY" indicate scanner names.) • The main power switch of the previously used scanner is not set to "On". • The machine is not connected to the network correctly. • Check whether the main power switch of the scanner used for the previous scan is turned off. • Check the previously used scanner is connected to the network correctly. • Cancel the Personal Firewall of the client computer. • Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine's protocol. See "Network Settings", General Settings Guide and "Using telnet", Network Guide. • Select the scanner used for the previous scan. 84

Section	Page
Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Notes:	2
Caution:	2
Power Source	2
Manuals for This Machine	3
TABLE OF CONTENTS	5
How to Read This Manual	9
Symbols	9
1. When the Machine Does Not Operate As Wanted	11
Indicators	11
Panel Tone	12
Checking Machine Status and Settings	13
When the Function Status Indicator Lights Up in Red	16
When You Have Problems Operating the Machine	17
When a Job Is Not Performed	21
2. Troubleshooting When Using the Copy/Document Server Function	25
Messages Displayed When Using the Copy/Document Server Function	25
When You Cannot Make Clear Copies	31
When You Cannot Make Copies As Wanted	33
Display During Connect Copy	38
If Connect Copy Is Canceled	38
If You Cannot Exit from Connect Copy	39
When Memory Is Full	40
3. Troubleshooting When Using the Facsimile Function	41
Adjusting the Volume	41
Messages Displayed When Using the Facsimile Function	43
When You Cannot Send or Receive Fax Messages as Wanted	51
When Memory Is Full	54
When an Error Report Is Printed	55
Turning Off the Main Power / In the Event of Power Failure	56
When an Error Occurs Using Internet Fax	57
Error Mail Notification	57
Error Report (E-Mail)	57
Server-Generated Error E-mail	57
4. Troubleshooting When Using the Printer Function	59
When You Cannot Connect to the USB Interface	59
Messages Displayed When Installing the Printer Driver	60
Windows 2000	60
Windows XP, Windows Server 2003	61
Windows Vista	61
Messages Displayed When Using the Printer Function	62
Status Messages	62
Messages Displayed on the Control Panel When Using the Printer Function	63
Messages Printed on the Error Logs or Reports	65
Checking the Error Log	71
When You Cannot Print	72
When the Data In Indicator Does Not Light Up or Flash	74
When the machine is connected to the computer using the interface cable	74
Other Printing Problems	75
5. Troubleshooting When Using the Scanner Function	81
When Scan Results Are Not As Expected	81
When You Cannot Send Scanned Files	82
When Stored Files Cannot Be Accessed	82
When You Cannot Browse the Network to Send a Scan file	82
When the TWAIN Driver Cannot Be Started	82
When Stored Files Cannot Be Edited	83
When the Network Delivery Function Cannot Be Used	83
Operations Are Not Possible When Messages Are Displayed	83
Messages Displayed When Using the Scanner Function	84
When a Message Is Displayed on the Control Panel	84
When a Message Is Displayed on the Client Computer	90
6. Adding Paper, Toner and Staples	95
Loading Paper	95
Loading Paper into Tray 1 (Tandem Tray)	95
Loading Paper into Tray 2 and 3	97
Loading Paper into the Large Capacity Tray (LCT)	98
Loading Paper in the Interposer	99
Orientation-Fixed Paper or Two-Sided Paper	101
Changing the Paper Size	102
Changing the Paper Size in Tray 2 and 3	102
Changing to a Size that is Not Automatically Detected	104
Adding Toner	107
Inserting Toner	108
Used Toner	109
Sending Fax Messages When Toner Has Run Out	109
Adding Staples	110
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	110
3,000 Sheet-100 Sheet Staple Finisher	111
Booklet Finisher (Saddle Stitch)	112
7. Clearing Misfeeds	113
Removing Jammed Paper	113
Locating Jammed Paper	114
When A Is lit	116
When B Is lit	116
When C Is lit	116
When D Is lit	117
When E Is lit	117
When F Is lit	118
When N Is Lit	119
When N1 is lit	119
When N2 or N3 is lit	119
When P Is Lit	120
When P1 is lit	120
When P2 is lit	120
When Q Is lit	121
When R Is Lit	122
3,000 Sheet-50 Sheet Staple Finisher	122
3,000 Sheet-100 Sheet Staple Finisher	123
Booklet Finisher (Saddle Stitch)	124
When W Is lit	125
When U Is lit	125
Removing Jammed Staples	126
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	126
3,000 Sheet-100 Sheet Staple Finisher	127
Booklet Finisher (Saddle Stitch)	128
Removing Punch Waste	129
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	129
3,000 Sheet-100 Sheet Staple Finisher	130
8. Remarks	133
Where to Put Your Machine	133
Machine Environment	133
Optimum environmental conditions	133
Environments to avoid	134
Moving	134
Power Connection	135
Access to the Machine	136
Maintaining Your Machine	137
Cleaning the Exposure Glass	137
Cleaning the Exposure Glass Cover	138
Cleaning the Auto Document Feeder	138

Match case Limit results 1 per page

Troubleshooting When Using the Scanner Function

Cannot connect to

the scanner.

Check the network

Access Mask set-

tings in User

Tools.

An access mask is set.

Contact the network or scanner admin-

istrator.

Scanner is not

ready. Check the

scanner and the

options.

The ADF cover is open.

Check whether the ADF cover is closed.

Insufficient mem-

ory. Reduce the

scanning area.

Scanner memory is insuf-

ficient.

•

Reset the scan size.

•

Lower the resolution.

•

Set with no compression. See

TWAIN Driver help.

The problem may be due to the follow-

ing cause:

•

Scanning cannot be performed if

large values are set for brightness

when using halftone or high resolu-

tion. See "Relationship between Res-

olution and Original Size", Scanner

Reference.

Insufficient mem-

ory. Reduce the

scanning area.

When a paper misfeed

occurs in the machine

during printing, scanning

cannot be performed.

After the misfed paper has been re-

moved, proceed with scanning.

Cannot find "XXX"

scanner used for

the previous

scan. "YYY" will

be used instead.

("XXX" and "YYY" indi-

cate scanner names.)

•

The main power

switch of the previ-

ously used scanner is

not set to “On”.

•

The machine is not

connected to the net-

work correctly.

•

Check whether the main power

switch of the scanner used for the

previous scan is turned off.

•

Check the previously used scanner

is connected to the network correct-

ly.

•

Cancel the Personal Firewall of the

client computer.

•

Use an application such as telnet to

make sure SNMPv1 or SNMPv2 is

set as the machine’s protocol. See

“Network Settings”, General Set-

tings Guide and “Using telnet”,

Network Guide.

•

Select the scanner used for the pre-

vious scan.

Message

Cause

Solution