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Messages Displayed on the Control Panel When Using the Printer Function

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Messages Displayed When Using the Printer Function Messages Displayed on the Control Panel When Using the Printer Function This section describes likely causes of and possible solutions for the error messages that appear on the control panel. Message Cause Solution Cannot connect • IEEE 802.11b interface Turn off the machine and check the with the wireless unit was not inserted IEEE 802.11b interface unit is inserted card. Turn the when the machine correctly. Then, turn the machine on main power switch was turned on, or it again. If the message appears again, call off, then check was pulled out after your service representative. the card./ Problems with the wireless card./ the machine turned on. • The settings are not 4 Problems with the updated although the unit is detected, or er- wireless board. rors are found while accessing the unit. Failed to obtain file system. PDF direct printing could not be performed because the file system could not be obtained. Decrease the number of files sent to the machine. File system is full. PDF file do not print out Delete all unnecessary files from the because the capacity of hard disk, or decrease the number of file system is full. files sent to the machine. Problem with Hard Disk. An error has occurred in the hard disk drive. Turn off the main power switch, and back on again. If the message appears again, contact your service representative. The entered pass- The password of the en- Enter the correct password. word is incor- crypted PDF file has been rect. entered incorrectly. USB has a problem. An error has occurred in the USB interface. Turn off the main power switch, and back on again. If the message appears again, contact your service representative. The tray selected for other pages is the same as the one for Slip Sheets ([Designate]).Cannot print. The tray selected for oth- Reset the job. Be sure that the tray you er pages is the same as the select for slip sheets is not providing one for slip sheets. paper for other pages. Check the setting. 55

Section	Page
Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Notes:	2
Caution:	2
Power Source	2
Manuals for This Machine	3
TABLE OF CONTENTS	5
How to Read This Manual	9
Symbols	9
1. When the Machine Does Not Operate As Wanted	11
Indicators	11
Panel Tone	12
Checking Machine Status and Settings	13
When the Function Status Indicator Lights Up in Red	16
When You Have Problems Operating the Machine	17
When a Job Is Not Performed	21
2. Troubleshooting When Using the Copy/Document Server Function	25
Messages Displayed When Using the Copy/Document Server Function	25
When You Cannot Make Clear Copies	31
When You Cannot Make Copies As Wanted	33
Display During Connect Copy	38
If Connect Copy Is Canceled	38
If You Cannot Exit from Connect Copy	39
When Memory Is Full	40
3. Troubleshooting When Using the Facsimile Function	41
Adjusting the Volume	41
Messages Displayed When Using the Facsimile Function	43
When You Cannot Send or Receive Fax Messages as Wanted	51
When Memory Is Full	54
When an Error Report Is Printed	55
Turning Off the Main Power / In the Event of Power Failure	56
When an Error Occurs Using Internet Fax	57
Error Mail Notification	57
Error Report (E-Mail)	57
Server-Generated Error E-mail	57
4. Troubleshooting When Using the Printer Function	59
When You Cannot Connect to the USB Interface	59
Messages Displayed When Installing the Printer Driver	60
Windows 2000	60
Windows XP, Windows Server 2003	61
Windows Vista	61
Messages Displayed When Using the Printer Function	62
Status Messages	62
Messages Displayed on the Control Panel When Using the Printer Function	63
Messages Printed on the Error Logs or Reports	65
Checking the Error Log	71
When You Cannot Print	72
When the Data In Indicator Does Not Light Up or Flash	74
When the machine is connected to the computer using the interface cable	74
Other Printing Problems	75
5. Troubleshooting When Using the Scanner Function	81
When Scan Results Are Not As Expected	81
When You Cannot Send Scanned Files	82
When Stored Files Cannot Be Accessed	82
When You Cannot Browse the Network to Send a Scan file	82
When the TWAIN Driver Cannot Be Started	82
When Stored Files Cannot Be Edited	83
When the Network Delivery Function Cannot Be Used	83
Operations Are Not Possible When Messages Are Displayed	83
Messages Displayed When Using the Scanner Function	84
When a Message Is Displayed on the Control Panel	84
When a Message Is Displayed on the Client Computer	90
6. Adding Paper, Toner and Staples	95
Loading Paper	95
Loading Paper into Tray 1 (Tandem Tray)	95
Loading Paper into Tray 2 and 3	97
Loading Paper into the Large Capacity Tray (LCT)	98
Loading Paper in the Interposer	99
Orientation-Fixed Paper or Two-Sided Paper	101
Changing the Paper Size	102
Changing the Paper Size in Tray 2 and 3	102
Changing to a Size that is Not Automatically Detected	104
Adding Toner	107
Inserting Toner	108
Used Toner	109
Sending Fax Messages When Toner Has Run Out	109
Adding Staples	110
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	110
3,000 Sheet-100 Sheet Staple Finisher	111
Booklet Finisher (Saddle Stitch)	112
7. Clearing Misfeeds	113
Removing Jammed Paper	113
Locating Jammed Paper	114
When A Is lit	116
When B Is lit	116
When C Is lit	116
When D Is lit	117
When E Is lit	117
When F Is lit	118
When N Is Lit	119
When N1 is lit	119
When N2 or N3 is lit	119
When P Is Lit	120
When P1 is lit	120
When P2 is lit	120
When Q Is lit	121
When R Is Lit	122
3,000 Sheet-50 Sheet Staple Finisher	122
3,000 Sheet-100 Sheet Staple Finisher	123
Booklet Finisher (Saddle Stitch)	124
When W Is lit	125
When U Is lit	125
Removing Jammed Staples	126
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	126
3,000 Sheet-100 Sheet Staple Finisher	127
Booklet Finisher (Saddle Stitch)	128
Removing Punch Waste	129
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	129
3,000 Sheet-100 Sheet Staple Finisher	130
8. Remarks	133
Where to Put Your Machine	133
Machine Environment	133
Optimum environmental conditions	133
Environments to avoid	134
Moving	134
Power Connection	135
Access to the Machine	136
Maintaining Your Machine	137
Cleaning the Exposure Glass	137
Cleaning the Exposure Glass Cover	138
Cleaning the Auto Document Feeder	138

Match case Limit results 1 per page

Messages Displayed When Using the Printer Function

Messages Displayed on the Control Panel When Using the Printer

Function

This section describes likely causes of and possible solutions for the error mes-

sages that appear on the control panel.

Message

Cause

Solution

Cannot connect

with the wireless

card. Turn the

main power switch

off, then check

the card.

Prob-

lems with the

wireless card.

Problems with the

wireless board.

•

IEEE 802.11b interface

unit was not inserted

when the machine

was turned on, or it

was pulled out after

the machine turned

on.

•

The settings are not

updated although the

unit is detected, or er-

rors are found while

accessing the unit.

Turn off the machine and check the

IEEE 802.11b interface unit is inserted

correctly. Then, turn the machine on

again. If the message appears again, call

your service representative.

Failed to obtain

file system.

PDF direct printing could

not be performed because

the file system could not

be obtained.

Decrease the number of files sent to the

machine.

File system is

full.

PDF file do not print out

because the capacity of

file system is full.

Delete all unnecessary files from the

hard disk, or decrease the number of

files sent to the machine.

Problem with Hard

Disk.

An error has occurred in

the hard disk drive.

Turn off the main power switch, and

back on again. If the message appears

again, contact your service representa-

tive.

The entered pass-

word is incor-

rect.

The password of the en-

crypted PDF file has been

entered incorrectly.

Enter the correct password.

USB has a problem.

An error has occurred in

the USB interface.

Turn off the main power switch, and

back on again. If the message appears

again, contact your service representa-

tive.

The tray selected

for other pages

is the same as

the one for Slip

Sheets ([Desig-

nate]).Cannot

print.

Check the setting.

The tray selected for oth-

er pages is the same as the

one for slip sheets.

Reset the job. Be sure that the tray you

select for slip sheets is not providing

paper for other pages.