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Ricoh Aficio MP 7000 Troubleshooting - Page 33

When You Cannot Make Copies As Wanted

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When You Cannot Make Copies As Wanted When You Cannot Make Copies As Wanted This section describes likely causes of and possible solutions for unclear copies. ❖ Basic Problem Cause Solution 2 Misfeeds occur frequently. The number of sheets Load paper only as high as the upper loaded exceeds the capac- limit markings on the side fence of the ity of the machine. paper tray or bypass tray. See "Copy Paper", About This Machine. Misfeeds occur frequently. The paper tray's side Push the side fences lightly, and then fences are set too tightly. reset it. Also, we recommend you set at least 20 sheets of thick paper. Misfeeds occur frequently. The paper is damp. Use paper that has been stored in the recommended temperature and humidity condition. See "Copy Paper", About This Machine. Misfeeds occur frequently. The paper is too thick or Use recommended paper. See "Copy too thin. Paper", About This Machine. Misfeeds occur frequently. The copy paper is wrinkled or has been folded/creased. Use recommended paper. Use paper that has been stored in the recommended temperature and humidity condition. See "Copy Paper", About This Machine. Misfeeds occur frequently. Printed paper is being used. Use recommended paper. Do not use paper that has been already copied or printed onto. See "Copy Paper", About This Machine. Copy paper becomes creased. The paper is damp. Use paper that has been stored in the recommended temperature and humidity condition. See "Copy Paper", About This Machine. Copy paper becomes creased. The paper is too thin. Use recommended paper. See "Copy Paper", About This Machine. Copies are not stapled. There are jammed staples Remove jammed staples. See p.118 "Re- in the stapler. moving Jammed Staples". Copies are not stapled. The number of copies ex- Check the stapler capacity. See "Sup- ceeds the capacity of the plementary Informations", Copy/Doc- stapler. ument Server Reference. Copies are not stapled. Copy paper is curled. Turn the copy paper over in the tray. Staples are wrongly posi- Originals are not set cor- Check the correct position to place the tioned. rectly. originals. See "Staple", Copy/Docu- ment Server Reference. 25

Section	Page
Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Notes:	2
Caution:	2
Power Source	2
Manuals for This Machine	3
TABLE OF CONTENTS	5
How to Read This Manual	9
Symbols	9
1. When the Machine Does Not Operate As Wanted	11
Indicators	11
Panel Tone	12
Checking Machine Status and Settings	13
When the Function Status Indicator Lights Up in Red	16
When You Have Problems Operating the Machine	17
When a Job Is Not Performed	21
2. Troubleshooting When Using the Copy/Document Server Function	25
Messages Displayed When Using the Copy/Document Server Function	25
When You Cannot Make Clear Copies	31
When You Cannot Make Copies As Wanted	33
Display During Connect Copy	38
If Connect Copy Is Canceled	38
If You Cannot Exit from Connect Copy	39
When Memory Is Full	40
3. Troubleshooting When Using the Facsimile Function	41
Adjusting the Volume	41
Messages Displayed When Using the Facsimile Function	43
When You Cannot Send or Receive Fax Messages as Wanted	51
When Memory Is Full	54
When an Error Report Is Printed	55
Turning Off the Main Power / In the Event of Power Failure	56
When an Error Occurs Using Internet Fax	57
Error Mail Notification	57
Error Report (E-Mail)	57
Server-Generated Error E-mail	57
4. Troubleshooting When Using the Printer Function	59
When You Cannot Connect to the USB Interface	59
Messages Displayed When Installing the Printer Driver	60
Windows 2000	60
Windows XP, Windows Server 2003	61
Windows Vista	61
Messages Displayed When Using the Printer Function	62
Status Messages	62
Messages Displayed on the Control Panel When Using the Printer Function	63
Messages Printed on the Error Logs or Reports	65
Checking the Error Log	71
When You Cannot Print	72
When the Data In Indicator Does Not Light Up or Flash	74
When the machine is connected to the computer using the interface cable	74
Other Printing Problems	75
5. Troubleshooting When Using the Scanner Function	81
When Scan Results Are Not As Expected	81
When You Cannot Send Scanned Files	82
When Stored Files Cannot Be Accessed	82
When You Cannot Browse the Network to Send a Scan file	82
When the TWAIN Driver Cannot Be Started	82
When Stored Files Cannot Be Edited	83
When the Network Delivery Function Cannot Be Used	83
Operations Are Not Possible When Messages Are Displayed	83
Messages Displayed When Using the Scanner Function	84
When a Message Is Displayed on the Control Panel	84
When a Message Is Displayed on the Client Computer	90
6. Adding Paper, Toner and Staples	95
Loading Paper	95
Loading Paper into Tray 1 (Tandem Tray)	95
Loading Paper into Tray 2 and 3	97
Loading Paper into the Large Capacity Tray (LCT)	98
Loading Paper in the Interposer	99
Orientation-Fixed Paper or Two-Sided Paper	101
Changing the Paper Size	102
Changing the Paper Size in Tray 2 and 3	102
Changing to a Size that is Not Automatically Detected	104
Adding Toner	107
Inserting Toner	108
Used Toner	109
Sending Fax Messages When Toner Has Run Out	109
Adding Staples	110
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	110
3,000 Sheet-100 Sheet Staple Finisher	111
Booklet Finisher (Saddle Stitch)	112
7. Clearing Misfeeds	113
Removing Jammed Paper	113
Locating Jammed Paper	114
When A Is lit	116
When B Is lit	116
When C Is lit	116
When D Is lit	117
When E Is lit	117
When F Is lit	118
When N Is Lit	119
When N1 is lit	119
When N2 or N3 is lit	119
When P Is Lit	120
When P1 is lit	120
When P2 is lit	120
When Q Is lit	121
When R Is Lit	122
3,000 Sheet-50 Sheet Staple Finisher	122
3,000 Sheet-100 Sheet Staple Finisher	123
Booklet Finisher (Saddle Stitch)	124
When W Is lit	125
When U Is lit	125
Removing Jammed Staples	126
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	126
3,000 Sheet-100 Sheet Staple Finisher	127
Booklet Finisher (Saddle Stitch)	128
Removing Punch Waste	129
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	129
3,000 Sheet-100 Sheet Staple Finisher	130
8. Remarks	133
Where to Put Your Machine	133
Machine Environment	133
Optimum environmental conditions	133
Environments to avoid	134
Moving	134
Power Connection	135
Access to the Machine	136
Maintaining Your Machine	137
Cleaning the Exposure Glass	137
Cleaning the Exposure Glass Cover	138
Cleaning the Auto Document Feeder	138

Match case Limit results 1 per page

When You Cannot Make Copies As Wanted

When You Cannot Make Copies As

Wanted

This section describes likely causes of and possible solutions for unclear copies.

❖

Basic

Problem

Cause

Solution

Misfeeds occur frequently.

The number of sheets

loaded exceeds the capac-

ity of the machine.

Load paper only as high as the upper

limit markings on the side fence of the

paper tray or bypass tray. See “Copy

Paper”, About This Machine.

Misfeeds occur frequently.

The paper tray's side

fences are set too tightly.

Push the side fences lightly, and then

reset it. Also, we recommend you set at

least 20 sheets of thick paper.

Misfeeds occur frequently.

The paper is damp.

Use paper that has been stored in the

recommended temperature and hu-

midity condition. See “Copy Paper”,

About This Machine.

Misfeeds occur frequently.

The paper is too thick or

too thin.

Use recommended paper. See “Copy

Paper”, About This Machine.

Misfeeds occur frequently.

The copy paper is wrin-

kled or has been fold-

ed/creased.

Use recommended paper. Use paper

that has been stored in the recommend-

ed temperature and humidity condi-

tion. See “Copy Paper”, About This

Machine.

Misfeeds occur frequently.

Printed paper is being

used.

Use recommended paper. Do not use

paper that has been already copied or

printed onto. See “Copy Paper”, About

This Machine.

Copy paper becomes

creased.

The paper is damp.

Use paper that has been stored in the

recommended temperature and hu-

midity condition. See “Copy Paper”,

About This Machine.

Copy paper becomes

creased.

The paper is too thin.

Use recommended paper. See “Copy

Paper”, About This Machine.

Copies are not stapled.

There are jammed staples

in the stapler.

Remove jammed staples. See p.118 “Re-

moving Jammed Staples”.

Copies are not stapled.

The number of copies ex-

ceeds the capacity of the

stapler.

Check the stapler capacity. See “Sup-

plementary Informations”, Copy/Doc-

ument Server Reference.

Copies are not stapled.

Copy paper is curled.

Turn the copy paper over in the tray.

Staples are wrongly posi-

tioned.

Originals are not set cor-

rectly.

Check the correct position to place the

originals. See “Staple”, Copy/Docu-

ment Server Reference.