Ricoh Aficio MP 7000 Troubleshooting - Page 73

When You Cannot Print

65

4

If the printing does not start, consult your service representative.

Printing does not start.

If the machine is operat-

ing in an extended wire-

less LAN, the receiver's

MAC address may be

preventing communica-

tion with the access point.

Check access point settings when in the

infrastructure mode. Depending on the

access point, client access may be limit-

ed by MAC address. Also, check there

are no problems in transmission be-

tween access point and wired clients,

and between access point and wireless

clients.


The extended wireless

LAN has not started.

Confirm the orange LED is lit, and the

green LED is lit or blinks during trans-

mission.


The login user name,

login password, or driver

encryption key is invalid.

Check the login user name, login pass-

word, or driver encryption key.


Advanced encryption has

been set using the Ex-

tended Security function.

Check the settings of the Extended Se-

curity function with the administrator.

Data-in indicator does

not blink or light up.

If the data-in indicator is

unlit or not flashing even

after performing

[

Print

]

,

the machine has not re-

ceived the data.

•

When the machine is connected to a

computer via a cable, check the

computer print port settings are cor-

rect. See “Confirming the Connec-

tion Method”, Printer Reference.

•

When it is networked with a com-

puter, Contact the administrator.

The status indicator of

the printer is lit.

The cause is displayed on

the display of the control

panel.

Check the error message on the display

panel and take required action. See p.54

“Messages Displayed When Using the

Printer Function”.

“

Updating the

destination

list... Please

wait. Specified

destination(s) or

sender's name has

been cleared.

” ap-

pears.

The destination list is be-

ing updated from the net-

work using

SmartDeviceMonitor for

Admin.

Wait until the message disappears. Do

not switch off the power while this

message is displayed. Depending on

the number of destinations to be updat-

ed, there may be some delay before you

can resume operation. Operations are

not possible while this message is dis-

played.

[

List / Test Print

]

is disa-

bled.

A mechanical error might

have occurred.

Contact your service representative.

See “List/Test Print”, General Settings

Guide.

Printing does not start

when using the extended

wireless LAN in Ad-hoc

mode.

The correct Communica-

tion Mode is not set.

Turn the main power off and back on.

See “Turning On the Power”, About

This Machine.

Or, change the settings for

[

System Set-

tings

]

,

[

Interface Settings

]

, and

[

Network

]

.

See “Network Settings”, General Set-

tings Guide.

Problem

Cause

Solution

Section	Page
Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Notes:	2
Caution:	2
Power Source	2
Manuals for This Machine	3
TABLE OF CONTENTS	5
How to Read This Manual	9
Symbols	9
1. When the Machine Does Not Operate As Wanted	11
Indicators	11
Panel Tone	12
Checking Machine Status and Settings	13
When the Function Status Indicator Lights Up in Red	16
When You Have Problems Operating the Machine	17
When a Job Is Not Performed	21
2. Troubleshooting When Using the Copy/Document Server Function	25
Messages Displayed When Using the Copy/Document Server Function	25
When You Cannot Make Clear Copies	31
When You Cannot Make Copies As Wanted	33
Display During Connect Copy	38
If Connect Copy Is Canceled	38
If You Cannot Exit from Connect Copy	39
When Memory Is Full	40
3. Troubleshooting When Using the Facsimile Function	41
Adjusting the Volume	41
Messages Displayed When Using the Facsimile Function	43
When You Cannot Send or Receive Fax Messages as Wanted	51
When Memory Is Full	54
When an Error Report Is Printed	55
Turning Off the Main Power / In the Event of Power Failure	56
When an Error Occurs Using Internet Fax	57
Error Mail Notification	57
Error Report (E-Mail)	57
Server-Generated Error E-mail	57
4. Troubleshooting When Using the Printer Function	59
When You Cannot Connect to the USB Interface	59
Messages Displayed When Installing the Printer Driver	60
Windows 2000	60
Windows XP, Windows Server 2003	61
Windows Vista	61
Messages Displayed When Using the Printer Function	62
Status Messages	62
Messages Displayed on the Control Panel When Using the Printer Function	63
Messages Printed on the Error Logs or Reports	65
Checking the Error Log	71
When You Cannot Print	72
When the Data In Indicator Does Not Light Up or Flash	74
When the machine is connected to the computer using the interface cable	74
Other Printing Problems	75
5. Troubleshooting When Using the Scanner Function	81
When Scan Results Are Not As Expected	81
When You Cannot Send Scanned Files	82
When Stored Files Cannot Be Accessed	82
When You Cannot Browse the Network to Send a Scan file	82
When the TWAIN Driver Cannot Be Started	82
When Stored Files Cannot Be Edited	83
When the Network Delivery Function Cannot Be Used	83
Operations Are Not Possible When Messages Are Displayed	83
Messages Displayed When Using the Scanner Function	84
When a Message Is Displayed on the Control Panel	84
When a Message Is Displayed on the Client Computer	90
6. Adding Paper, Toner and Staples	95
Loading Paper	95
Loading Paper into Tray 1 (Tandem Tray)	95
Loading Paper into Tray 2 and 3	97
Loading Paper into the Large Capacity Tray (LCT)	98
Loading Paper in the Interposer	99
Orientation-Fixed Paper or Two-Sided Paper	101
Changing the Paper Size	102
Changing the Paper Size in Tray 2 and 3	102
Changing to a Size that is Not Automatically Detected	104
Adding Toner	107
Inserting Toner	108
Used Toner	109
Sending Fax Messages When Toner Has Run Out	109
Adding Staples	110
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	110
3,000 Sheet-100 Sheet Staple Finisher	111
Booklet Finisher (Saddle Stitch)	112
7. Clearing Misfeeds	113
Removing Jammed Paper	113
Locating Jammed Paper	114
When A Is lit	116
When B Is lit	116
When C Is lit	116
When D Is lit	117
When E Is lit	117
When F Is lit	118
When N Is Lit	119
When N1 is lit	119
When N2 or N3 is lit	119
When P Is Lit	120
When P1 is lit	120
When P2 is lit	120
When Q Is lit	121
When R Is Lit	122
3,000 Sheet-50 Sheet Staple Finisher	122
3,000 Sheet-100 Sheet Staple Finisher	123
Booklet Finisher (Saddle Stitch)	124
When W Is lit	125
When U Is lit	125
Removing Jammed Staples	126
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	126
3,000 Sheet-100 Sheet Staple Finisher	127
Booklet Finisher (Saddle Stitch)	128
Removing Punch Waste	129
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	129
3,000 Sheet-100 Sheet Staple Finisher	130
8. Remarks	133
Where to Put Your Machine	133
Machine Environment	133
Optimum environmental conditions	133
Environments to avoid	134
Moving	134
Power Connection	135
Access to the Machine	136
Maintaining Your Machine	137
Cleaning the Exposure Glass	137
Cleaning the Exposure Glass Cover	138
Cleaning the Auto Document Feeder	138

Ricoh Aficio MP 7000 Troubleshooting - Page 73

If the printing does not start, consult your service representative., Print, List / Test Print - driver mac

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