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Messages Displayed When Using the Facsimile Function

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Messages Displayed When Using the Facsimile Function Messages Displayed When Using the Facsimile Function This section explains the machine's main messages. If other messages appear, follow their instructions. Message Cause Solution Error occurred, • Original jammed dur- Press [Exit], and then send the docu- and transmission ing Immediate Trans- ments again. was cancelled. mission. • A problem occurred 3 in the machine, or noise occurred on the telephone line. Put original back, check it and press the Start key. Original jammed during Place originals that have not been Memory Transmission. scanned on the exposure glass or ADF again. Cannot detect original size. Place original again, then press the Start key. The machine failed to de- Place original again, and then press the tect the size of the origi- {Start} key. nal. Functional prob- There is a problem with lems with facsim- the fax. ile. Data will be initialized. Record the code number shown in the display and contact your service representative. Other functions can be used. Remove the paper from Internal Tray 1. The Internal Tray 1 is full. Remove the paper. If the other tray is also full, the tray name shown in the display changes. Remove paper from the tray indicated in the display. Original is being scanned by another function. Switch to the following function, then press the Stop key to cancel scanning or press the Start key to continue. The machine is scanning an original under another function. Before sending a file by fax, cancel the job in progress. To do this, press [Exit], and then press the {Copy} or {Document Server} key to display the suspended function. Then, on the copier or document server screen, press the {Clear/Stop} key to display the "The Stop key has been pressed. Are you sure you want to stop copying? " or "The Clear / Stop key was pressed. Are you sure you want to stop scanning?" prompt, and then press [Stop]. 35

Section	Page
Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Notes:	2
Caution:	2
Power Source	2
Manuals for This Machine	3
TABLE OF CONTENTS	5
How to Read This Manual	9
Symbols	9
1. When the Machine Does Not Operate As Wanted	11
Indicators	11
Panel Tone	12
Checking Machine Status and Settings	13
When the Function Status Indicator Lights Up in Red	16
When You Have Problems Operating the Machine	17
When a Job Is Not Performed	21
2. Troubleshooting When Using the Copy/Document Server Function	25
Messages Displayed When Using the Copy/Document Server Function	25
When You Cannot Make Clear Copies	31
When You Cannot Make Copies As Wanted	33
Display During Connect Copy	38
If Connect Copy Is Canceled	38
If You Cannot Exit from Connect Copy	39
When Memory Is Full	40
3. Troubleshooting When Using the Facsimile Function	41
Adjusting the Volume	41
Messages Displayed When Using the Facsimile Function	43
When You Cannot Send or Receive Fax Messages as Wanted	51
When Memory Is Full	54
When an Error Report Is Printed	55
Turning Off the Main Power / In the Event of Power Failure	56
When an Error Occurs Using Internet Fax	57
Error Mail Notification	57
Error Report (E-Mail)	57
Server-Generated Error E-mail	57
4. Troubleshooting When Using the Printer Function	59
When You Cannot Connect to the USB Interface	59
Messages Displayed When Installing the Printer Driver	60
Windows 2000	60
Windows XP, Windows Server 2003	61
Windows Vista	61
Messages Displayed When Using the Printer Function	62
Status Messages	62
Messages Displayed on the Control Panel When Using the Printer Function	63
Messages Printed on the Error Logs or Reports	65
Checking the Error Log	71
When You Cannot Print	72
When the Data In Indicator Does Not Light Up or Flash	74
When the machine is connected to the computer using the interface cable	74
Other Printing Problems	75
5. Troubleshooting When Using the Scanner Function	81
When Scan Results Are Not As Expected	81
When You Cannot Send Scanned Files	82
When Stored Files Cannot Be Accessed	82
When You Cannot Browse the Network to Send a Scan file	82
When the TWAIN Driver Cannot Be Started	82
When Stored Files Cannot Be Edited	83
When the Network Delivery Function Cannot Be Used	83
Operations Are Not Possible When Messages Are Displayed	83
Messages Displayed When Using the Scanner Function	84
When a Message Is Displayed on the Control Panel	84
When a Message Is Displayed on the Client Computer	90
6. Adding Paper, Toner and Staples	95
Loading Paper	95
Loading Paper into Tray 1 (Tandem Tray)	95
Loading Paper into Tray 2 and 3	97
Loading Paper into the Large Capacity Tray (LCT)	98
Loading Paper in the Interposer	99
Orientation-Fixed Paper or Two-Sided Paper	101
Changing the Paper Size	102
Changing the Paper Size in Tray 2 and 3	102
Changing to a Size that is Not Automatically Detected	104
Adding Toner	107
Inserting Toner	108
Used Toner	109
Sending Fax Messages When Toner Has Run Out	109
Adding Staples	110
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	110
3,000 Sheet-100 Sheet Staple Finisher	111
Booklet Finisher (Saddle Stitch)	112
7. Clearing Misfeeds	113
Removing Jammed Paper	113
Locating Jammed Paper	114
When A Is lit	116
When B Is lit	116
When C Is lit	116
When D Is lit	117
When E Is lit	117
When F Is lit	118
When N Is Lit	119
When N1 is lit	119
When N2 or N3 is lit	119
When P Is Lit	120
When P1 is lit	120
When P2 is lit	120
When Q Is lit	121
When R Is Lit	122
3,000 Sheet-50 Sheet Staple Finisher	122
3,000 Sheet-100 Sheet Staple Finisher	123
Booklet Finisher (Saddle Stitch)	124
When W Is lit	125
When U Is lit	125
Removing Jammed Staples	126
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	126
3,000 Sheet-100 Sheet Staple Finisher	127
Booklet Finisher (Saddle Stitch)	128
Removing Punch Waste	129
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	129
3,000 Sheet-100 Sheet Staple Finisher	130
8. Remarks	133
Where to Put Your Machine	133
Machine Environment	133
Optimum environmental conditions	133
Environments to avoid	134
Moving	134
Power Connection	135
Access to the Machine	136
Maintaining Your Machine	137
Cleaning the Exposure Glass	137
Cleaning the Exposure Glass Cover	138
Cleaning the Auto Document Feeder	138

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Messages Displayed When Using the Facsimile Function

Messages Displayed When Using the

Facsimile Function

This section explains the machine's main messages. If other messages appear,

follow their instructions.

Message

Cause

Solution

Error occurred,

and transmission

was cancelled.

•

Original jammed dur-

ing Immediate Trans-

mission.

•

A problem occurred

in the machine, or

noise occurred on the

telephone line.

Press

[

Exit

]

, and then send the docu-

ments again.

Put original

back, check it

and press the

Start key.

Original jammed during

Memory Transmission.

Place originals that have not been

scanned on the exposure glass or ADF

again.

Cannot detect

original size.

Place original

again, then press

the Start key.

The machine failed to de-

tect the size of the origi-

nal.

Place original again, and then press the

{

Start

}

key.

Functional prob-

lems with facsim-

ile. Data will be

initialized.

There is a problem with

the fax.

Record the code number shown in the

display and contact your service repre-

sentative. Other functions can be used.

Remove the paper

from Internal

Tray 1.

The Internal Tray 1 is full.

Remove the paper. If the other tray is

also full, the tray name shown in the

display changes. Remove paper from

the tray indicated in the display.

Original is being

scanned by anoth-

er function.

Switch to the

following func-

tion, then press

the Stop key to

cancel scanning

or press the

Start key to con-

tinue.

The machine is scanning

an original under another

function.

Before sending a file by fax, cancel the

job in progress. To do this, press

[

Exit

]

and then press the

{

Copy

}

{

Document

Server

}

key to display the suspended

function. Then, on the copier or docu-

ment server screen, press the

{

Clear/Stop

}

key to display the “

The

Stop key has been pressed.

Are you sure you want to

stop copying?

” or “

The Clear

/ Stop key was pressed. Are

you sure you want to stop

scanning?

” prompt, and then press

[

Stop

]