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Ricoh Aficio MP 7000 Troubleshooting - Page 29

Connect Copy, User Tools/Counter, Interrupt

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Messages Displayed When Using the Copy/Document Server Function ❖ Connect Copy Message Cannot connect to the sub-machine. Check the status of the sub-machine. Cause • The L indicator is lit. • The hard disk of the sub-machine is malfunctioning. Solution Press [Exit] on the main machine and follow the instructions on the display. Cannot print from the sub-machine. Check the status of the sub-machine. A paper misfeed has occurred on the sub-machine, or toner or other supplies need to be replenished. Follow the instructions displayed. For details, see p.99 "Adding Toner", p.105 "Removing Jammed Paper", p.118 "Removing Jammed Staples". If the sub-machine's display indicates that a cover is open, follow the instructions displayed. Cannot print from the sub-machine. Check the status of the sub-machine. The sub-machine's User Tools menu is open. Press the {User Tools/Counter} key to close the User Tools menu. Sub-machine is in The sub-machine is in In- Press the {Interrupt} key on the sub-ma- Interrupt mode. terrupt mode. chine to cancel Interrupt mode. Sub-machine does Paper type or tray setnot have the same tings on the two mapaper setting(s). chines do not match. Make the same settings on both machines. The Cover Sheet setting(s) of the sub-machine is different from the main machine. Cover settings on the two machines do not match. Make the same settings on both machines. The Slip Sheet Slip Sheet settings on the setting(s) of the two machines do not sub-machine is match. different from the main machine. Make the same settings on both machines. The Designation Sheet setting(s) of sub-machine is different from main machine. Designation Sheet settings on the two machines do not match. Make the same settings on both machines. Sub-machine paper settings must be the same to use this tray. Paper tray settings on the two machines do not match. Make the same settings on both machines. No stamp data in the sub-machine. Stamp data on the submachine has been deleted. Reprogram the stamp on the sub-machine. 2 21

Section	Page
Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Notes:	2
Caution:	2
Power Source	2
Manuals for This Machine	3
TABLE OF CONTENTS	5
How to Read This Manual	9
Symbols	9
1. When the Machine Does Not Operate As Wanted	11
Indicators	11
Panel Tone	12
Checking Machine Status and Settings	13
When the Function Status Indicator Lights Up in Red	16
When You Have Problems Operating the Machine	17
When a Job Is Not Performed	21
2. Troubleshooting When Using the Copy/Document Server Function	25
Messages Displayed When Using the Copy/Document Server Function	25
When You Cannot Make Clear Copies	31
When You Cannot Make Copies As Wanted	33
Display During Connect Copy	38
If Connect Copy Is Canceled	38
If You Cannot Exit from Connect Copy	39
When Memory Is Full	40
3. Troubleshooting When Using the Facsimile Function	41
Adjusting the Volume	41
Messages Displayed When Using the Facsimile Function	43
When You Cannot Send or Receive Fax Messages as Wanted	51
When Memory Is Full	54
When an Error Report Is Printed	55
Turning Off the Main Power / In the Event of Power Failure	56
When an Error Occurs Using Internet Fax	57
Error Mail Notification	57
Error Report (E-Mail)	57
Server-Generated Error E-mail	57
4. Troubleshooting When Using the Printer Function	59
When You Cannot Connect to the USB Interface	59
Messages Displayed When Installing the Printer Driver	60
Windows 2000	60
Windows XP, Windows Server 2003	61
Windows Vista	61
Messages Displayed When Using the Printer Function	62
Status Messages	62
Messages Displayed on the Control Panel When Using the Printer Function	63
Messages Printed on the Error Logs or Reports	65
Checking the Error Log	71
When You Cannot Print	72
When the Data In Indicator Does Not Light Up or Flash	74
When the machine is connected to the computer using the interface cable	74
Other Printing Problems	75
5. Troubleshooting When Using the Scanner Function	81
When Scan Results Are Not As Expected	81
When You Cannot Send Scanned Files	82
When Stored Files Cannot Be Accessed	82
When You Cannot Browse the Network to Send a Scan file	82
When the TWAIN Driver Cannot Be Started	82
When Stored Files Cannot Be Edited	83
When the Network Delivery Function Cannot Be Used	83
Operations Are Not Possible When Messages Are Displayed	83
Messages Displayed When Using the Scanner Function	84
When a Message Is Displayed on the Control Panel	84
When a Message Is Displayed on the Client Computer	90
6. Adding Paper, Toner and Staples	95
Loading Paper	95
Loading Paper into Tray 1 (Tandem Tray)	95
Loading Paper into Tray 2 and 3	97
Loading Paper into the Large Capacity Tray (LCT)	98
Loading Paper in the Interposer	99
Orientation-Fixed Paper or Two-Sided Paper	101
Changing the Paper Size	102
Changing the Paper Size in Tray 2 and 3	102
Changing to a Size that is Not Automatically Detected	104
Adding Toner	107
Inserting Toner	108
Used Toner	109
Sending Fax Messages When Toner Has Run Out	109
Adding Staples	110
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	110
3,000 Sheet-100 Sheet Staple Finisher	111
Booklet Finisher (Saddle Stitch)	112
7. Clearing Misfeeds	113
Removing Jammed Paper	113
Locating Jammed Paper	114
When A Is lit	116
When B Is lit	116
When C Is lit	116
When D Is lit	117
When E Is lit	117
When F Is lit	118
When N Is Lit	119
When N1 is lit	119
When N2 or N3 is lit	119
When P Is Lit	120
When P1 is lit	120
When P2 is lit	120
When Q Is lit	121
When R Is Lit	122
3,000 Sheet-50 Sheet Staple Finisher	122
3,000 Sheet-100 Sheet Staple Finisher	123
Booklet Finisher (Saddle Stitch)	124
When W Is lit	125
When U Is lit	125
Removing Jammed Staples	126
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	126
3,000 Sheet-100 Sheet Staple Finisher	127
Booklet Finisher (Saddle Stitch)	128
Removing Punch Waste	129
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	129
3,000 Sheet-100 Sheet Staple Finisher	130
8. Remarks	133
Where to Put Your Machine	133
Machine Environment	133
Optimum environmental conditions	133
Environments to avoid	134
Moving	134
Power Connection	135
Access to the Machine	136
Maintaining Your Machine	137
Cleaning the Exposure Glass	137
Cleaning the Exposure Glass Cover	138
Cleaning the Auto Document Feeder	138

Match case Limit results 1 per page

Messages Displayed When Using the Copy/Document Server Function

❖

Connect Copy

Message

Cause

Solution

Cannot connect to

the sub-machine.

Check the status

of the sub-ma-

chine.

•

The

indicator is lit.

•

The hard disk of the

sub-machine is mal-

functioning.

Press

[

Exit

]

on the main machine and

follow the instructions on the display.

Cannot print from

the sub-machine.

Check the status

of the sub-ma-

chine.

A paper misfeed has oc-

curred on the sub-ma-

chine, or toner or other

supplies need to be re-

plenished.

Follow the instructions displayed. For

details, see p.99 “Adding Toner”, p.105

“Removing Jammed Paper”, p.118 “Re-

moving Jammed Staples”.

If the sub-machine's display indicates

that a cover is open, follow the instruc-

tions displayed.

Cannot print from

the sub-machine.

Check the status

of the sub-ma-

chine.

The sub-machine's User

Tools menu is open.

Press the

{

User Tools/Counter

}

key to

close the User Tools menu.

Sub-machine is in

Interrupt mode.

The sub-machine is in In-

terrupt mode.

Press the

{

Interrupt

}

key on the sub-ma-

chine to cancel Interrupt mode.

Sub-machine does

not have the same

paper setting(s).

Paper type or tray set-

tings on the two ma-

chines do not match.

Make the same settings on both ma-

chines.

The Cover Sheet

setting(s) of the

sub-machine is

different from

the main machine.

Cover settings on the two

machines do not match.

Make the same settings on both ma-

chines.

The Slip Sheet

setting(s) of the

sub-machine is

different from

the main machine.

Slip Sheet settings on the

two machines do not

match.

Make the same settings on both ma-

chines.

The Designation

Sheet setting(s)

of sub-machine is

different from

main machine.

Designation Sheet set-

tings on the two ma-

chines do not match.

Make the same settings on both ma-

chines.

Sub-machine paper

settings must be

the same to use

this tray.

Paper tray settings on the

two machines do not

match.

Make the same settings on both ma-

chines.

No stamp data in

the sub-machine.

Stamp data on the sub-

machine has been delet-

ed.

Reprogram the stamp on the sub-ma-

chine.