Ricoh Aficio MP 7000 Troubleshooting - Page 36

Duplex, Document Server, Eject Face Method in Glass Mode

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Troubleshooting When Using the Copy/Document Server Function ❖ Duplex Problem Cause Solution Cannot print in duplex You have loaded paper Remove paper loaded on the bypass mode. on the bypass tray. tray. Load paper in another tray. Cannot print in duplex mode. You have loaded paper exceeding 110 g/m2. Change the paper. 2 Cannot print in duplex You have selected a tray Set the tray to [2 Sided Copy] in [Tray Pa- mode. which is set to [1 Sided per Settings] in [System Settings]. See Copy] in [Tray Paper Set- "System Settings", General Settings tings] in [System Settings]. Guide. Copies are not in correct order. You placed the originals in the incorrect order. When placing a stack of originals in the ADF, the last page should be on the bottom. If you place an original on the exposure glass, start with the first page to be copied. Furthermore, set [Face Down] in [Copy Eject Face Method in Glass Mode], [Input / Output] under [Copier / Document Server Features]. See "Input/Output", General Settings Guide. When using Duplex, copy is made Top to Bottom even though [Top to Top] is selected. You placed the originals in the wrong orientation. Place the original in the correct orientation. See "Original Orientation", Copy/Document Server Reference. ❖ Document Server Problem "Exceeded max. number of pages per file. Do you want to store the scanned pages as 1 file?" appears. You forgot your password. Cause Solution The number of scanned pages exceeds the capacity per file of the Document Server. To store scanned pages as a file, press [Store File]. Scanned data is stored as a file in the Document Server. If you do not want to store scanned pages, press [No]. Scanned data is deleted. You cannot access a protected file without entering the password. Contact the administrator. To delete the files stored in the document server, select [Delete All Files in Document Server] in [Administrator Tools] in [System Settings]. As this will permanently delete every single file, make sure the document server does not contain any files you want to keep. See "Delete All Files in Document Server", General Settings Guide. 28

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Troubleshooting When Using the Copy/Document Server Function
28
2
❖
Duplex
❖
Document Server
Problem
Cause
Solution
Cannot print in duplex
mode.
You have loaded paper
on the bypass tray.
Remove paper loaded on the bypass
tray. Load paper in another tray.
Cannot print in duplex
mode.
You have loaded paper
exceeding 110 g/m
2
.
Change the paper.
Cannot print in duplex
mode.
You have selected a tray
which is set to
[
1 Sided
Copy
]
in
[
Tray Paper Set-
tings
]
in
[
System Settings
]
.
Set the tray to
[
2 Sided Copy
]
in
[
Tray Pa-
per Settings
]
in
[
System Settings
]
. See
“System Settings”, General Settings
Guide.
Copies are not in correct
order.
You placed the originals
in the incorrect order.
When placing a stack of originals in the
ADF, the last page should be on the bot-
tom.
If you place an original on the exposure
glass, start with the first page to be cop-
ied.
Furthermore, set
[
Face Down
]
in
[
Copy
Eject Face Method in Glass Mode
]
,
[
Input /
Output
]
under
[
Copier / Document Server
Features
]
. See “Input/Output”, General
Settings Guide.
When using Duplex,
copy is made Top to Bot-
tom even though
[
Top to
Top
]
is selected.
You placed the originals
in the wrong orientation.
Place the original in the correct orienta-
tion. See “Original Orientation”,
Copy/Document Server Reference.
Problem
Cause
Solution
“
Exceeded max.
number of pages
per file. Do you
want to store the
scanned pages as
1 file?
” appears.
The number of scanned
pages exceeds the capaci-
ty per file of the Docu-
ment Server.
To store scanned pages as a file, press
[
Store File
]
. Scanned data is stored as a
file in the Document Server. If you do
not want to store scanned pages, press
[
No
]
. Scanned data is deleted.
You forgot your pass-
word.
You cannot access a pro-
tected file without enter-
ing the password.
Contact the administrator.
To delete the files stored in the docu-
ment server, select
[
Delete All Files in Doc-
ument Server
]
in
[
Administrator Tools
]
in
[
System Settings
]
. As this will perma-
nently delete every single file, make
sure the document server does not con-
tain any files you want to keep. See
“Delete All Files in Document Server”,
General Settings Guide.