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Ricoh Aficio MP 7000 Troubleshooting - Page 27

Document Server, Scanner, Clear/Stop, Cancel

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Messages Displayed When Using the Copy/Document Server Function Message Cause Solution Cannot staple pa- The Staple function canper of this size. not be used with paper size selected. Select a paper size that can be used in Staple mode. See "Supplementary Information", Copy/Document Server Reference. Duplex is not A paper size not available The following paper sizes are available available with in Duplex mode has been for Duplex mode: A3L, B4L, A4KL, this paper size. selected. B5KL, A5KL, 11"×17"L, 11"×15"L, 11"×14"L, 10"×15"L, 2 10"×14"L, Legal (81/2"×14")L, Letter (81/2"×11")KL, Half Letter (51/2"×81/2")KL, Executive (71/4"×101/2")L, F/GL (8"×13")L, Foolscap (81/2"×13")L, Folio (81/4"×13")L, 81/4"×14"L, 8"×101/2"L, 8"×10"L, 8KL, 16KKL. Select one of these sizes. Maximum number of sets is nn. (A figure is placed at n.) The number of copies ex- You can change the maximum copy ceeds the maximum copy quantity. See "Max. Copy Quantity", quantity. General Settings Guide. File being stored exceeded max. number of pages per file. Copying will be stopped. The scanned originals have too many pages to store as one document. Press [Exit], and then store again with an appropriate number of pages. Magazine or Booklet mode is not available due to mixed image mode. You selected the Magazine or Booklet function for originals scanned using different functions, such as copy and printer. Make sure originals for the Magazine or Booklet function are scanned using the same function. Orig. is being Document Server or scanned by anoth- Scanner function is in er function. use. Please wait. To cancel the job in process, press [Exit], and then press the {Document Server} or {Scanner} key. Next, press the {Clear/Stop} key. When the message "The Clear / Stop key was pressed. Are you sure you want to stop scanning?" ap- pears, press [Cancel]. You do not have the privileges to use this function. This user code is not allowed to use the function selected. Contact the administrator. 19

Section	Page
Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Notes:	2
Caution:	2
Power Source	2
Manuals for This Machine	3
TABLE OF CONTENTS	5
How to Read This Manual	9
Symbols	9
1. When the Machine Does Not Operate As Wanted	11
Indicators	11
Panel Tone	12
Checking Machine Status and Settings	13
When the Function Status Indicator Lights Up in Red	16
When You Have Problems Operating the Machine	17
When a Job Is Not Performed	21
2. Troubleshooting When Using the Copy/Document Server Function	25
Messages Displayed When Using the Copy/Document Server Function	25
When You Cannot Make Clear Copies	31
When You Cannot Make Copies As Wanted	33
Display During Connect Copy	38
If Connect Copy Is Canceled	38
If You Cannot Exit from Connect Copy	39
When Memory Is Full	40
3. Troubleshooting When Using the Facsimile Function	41
Adjusting the Volume	41
Messages Displayed When Using the Facsimile Function	43
When You Cannot Send or Receive Fax Messages as Wanted	51
When Memory Is Full	54
When an Error Report Is Printed	55
Turning Off the Main Power / In the Event of Power Failure	56
When an Error Occurs Using Internet Fax	57
Error Mail Notification	57
Error Report (E-Mail)	57
Server-Generated Error E-mail	57
4. Troubleshooting When Using the Printer Function	59
When You Cannot Connect to the USB Interface	59
Messages Displayed When Installing the Printer Driver	60
Windows 2000	60
Windows XP, Windows Server 2003	61
Windows Vista	61
Messages Displayed When Using the Printer Function	62
Status Messages	62
Messages Displayed on the Control Panel When Using the Printer Function	63
Messages Printed on the Error Logs or Reports	65
Checking the Error Log	71
When You Cannot Print	72
When the Data In Indicator Does Not Light Up or Flash	74
When the machine is connected to the computer using the interface cable	74
Other Printing Problems	75
5. Troubleshooting When Using the Scanner Function	81
When Scan Results Are Not As Expected	81
When You Cannot Send Scanned Files	82
When Stored Files Cannot Be Accessed	82
When You Cannot Browse the Network to Send a Scan file	82
When the TWAIN Driver Cannot Be Started	82
When Stored Files Cannot Be Edited	83
When the Network Delivery Function Cannot Be Used	83
Operations Are Not Possible When Messages Are Displayed	83
Messages Displayed When Using the Scanner Function	84
When a Message Is Displayed on the Control Panel	84
When a Message Is Displayed on the Client Computer	90
6. Adding Paper, Toner and Staples	95
Loading Paper	95
Loading Paper into Tray 1 (Tandem Tray)	95
Loading Paper into Tray 2 and 3	97
Loading Paper into the Large Capacity Tray (LCT)	98
Loading Paper in the Interposer	99
Orientation-Fixed Paper or Two-Sided Paper	101
Changing the Paper Size	102
Changing the Paper Size in Tray 2 and 3	102
Changing to a Size that is Not Automatically Detected	104
Adding Toner	107
Inserting Toner	108
Used Toner	109
Sending Fax Messages When Toner Has Run Out	109
Adding Staples	110
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	110
3,000 Sheet-100 Sheet Staple Finisher	111
Booklet Finisher (Saddle Stitch)	112
7. Clearing Misfeeds	113
Removing Jammed Paper	113
Locating Jammed Paper	114
When A Is lit	116
When B Is lit	116
When C Is lit	116
When D Is lit	117
When E Is lit	117
When F Is lit	118
When N Is Lit	119
When N1 is lit	119
When N2 or N3 is lit	119
When P Is Lit	120
When P1 is lit	120
When P2 is lit	120
When Q Is lit	121
When R Is Lit	122
3,000 Sheet-50 Sheet Staple Finisher	122
3,000 Sheet-100 Sheet Staple Finisher	123
Booklet Finisher (Saddle Stitch)	124
When W Is lit	125
When U Is lit	125
Removing Jammed Staples	126
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	126
3,000 Sheet-100 Sheet Staple Finisher	127
Booklet Finisher (Saddle Stitch)	128
Removing Punch Waste	129
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	129
3,000 Sheet-100 Sheet Staple Finisher	130
8. Remarks	133
Where to Put Your Machine	133
Machine Environment	133
Optimum environmental conditions	133
Environments to avoid	134
Moving	134
Power Connection	135
Access to the Machine	136
Maintaining Your Machine	137
Cleaning the Exposure Glass	137
Cleaning the Exposure Glass Cover	138
Cleaning the Auto Document Feeder	138

Match case Limit results 1 per page

Messages Displayed When Using the Copy/Document Server Function

Cannot staple pa-

per of this size.

The Staple function can-

not be used with paper

size selected.

Select a paper size that can be used in

Staple mode. See “Supplementary In-

formation”, Copy/Document Server

Reference.

Duplex is not

available with

this paper size.

A paper size not available

in Duplex mode has been

selected.

The following paper sizes are available

for Duplex mode: A3

, B4

, A4

, A5

, 11”

17”

11”

15”

, 11”

14”

, 10”

15”

10”

14”

, Legal (8

”

14”)

, Letter

”

11”)

, Half Letter

”

”)

, Executive

”

”)

, F/GL (8”

13”)

Foolscap (8

”

13”)

, Folio

”

13”)

, 8

”

14”

8”

”

, 8”

10”

, 8K

, 16K

Select one of these sizes.

Maximum number of

sets is nn.

(A figure is placed at n.)

The number of copies ex-

ceeds the maximum copy

quantity.

You can change the maximum copy

quantity. See “Max. Copy Quantity”,

General Settings Guide.

File being stored

exceeded max.

number of pages

per file. Copying

will be stopped.

The scanned originals

have too many pages to

store as one document.

Press

[

Exit

]

, and then store again with an

appropriate number of pages.

Magazine or Book-

let mode is not

available due to

mixed image mode.

You selected the Maga-

zine or Booklet function

for originals scanned us-

ing different functions,

such as copy and printer.

Make sure originals for the Magazine or

Booklet function are scanned using the

same function.

Orig. is being

scanned by anoth-

er function.

Please wait.

Document Server or

Scanner function is in

use.

To cancel the job in process, press

[

Exit

]

and then press the

{

Document Server

}

{

Scanner

}

key. Next, press the

{

Clear/Stop

}

key. When the message

“

The Clear / Stop key was

pressed. Are you sure you

want to stop scanning?

” ap-

pears, press

[

Cancel

]

You do not have

the privileges to

use this func-

tion.

This user code is not al-

lowed to use the function

selected.

Contact the administrator.

Message

Cause

Solution