Ricoh Aficio MP 7000 Troubleshooting - Page 51

When You Cannot Send or Receive Fax Messages as Wanted, Transmission/Reception, Transmission

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When You Cannot Send or Receive Fax Messages as Wanted When You Cannot Send or Receive Fax Messages as Wanted This section explains likely causes of and possible solutions for transmission and reception-related problems. ❖ Transmission/Reception Problem Cause Solution Both transmission and re- The modular cord may be Make sure that the modular cord is cor- ceiving are impossible. disconnected. rectly connected. See "Connecting the 3 Machine to a Telephone Line and Tele- phone", General Settings Guide. ❖ Transmission Problem Cause Solution Document appears blank The original was placed at the other end. upside down. When the original is placed directly on the exposure glass, the side to be scanned must face down. When the original is fed via the ADF, the side to be scanned must face up. Transmission failed due to "maximum e-mail size" error. If the e-mail size specified In [Facsimile Features], under [Send Set- on the machine is too tings], set [Max. E-mail Size] to [Off], or set large, the Internet Fax the maximum e-mail size to larger val- document cannot be sent. ue. Then, re-send the document. When using On Hook Dial or Manual Dial, "Receiving data..." appears and transmission is not allowed. If the machine fails to detect the size of the original when {Start} key is pressed, it performs a receiving operation. Press [Scan Size] in [Scan Settings], select the scan area, and then resend the document. If you use On Hook Dial or Manual Dial frequently, it is recommended that you set "Receive documents by pressing the {Start} key when originals are not set." to "Off" in User Parameters. If this is set to "Off", when using Manual Dial you cannot receive by pressing the {Start} key. See "Parameter Settings", General Settings Guide. LAN-Fax Driver does not work. The entered login user name, login password, or driver encryption key is incorrect. Check your login user name, login password, or driver encryption key, and enter them correctly. Contact the administrator. LAN-Fax Driver does not A high security level is Contact the administrator. work. set by the extended secu- rity function. 43

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When You Cannot Send or Receive Fax Messages as Wanted
43
3
When You Cannot Send or Receive Fax
Messages as Wanted
This section explains likely causes of and possible solutions for transmission and
reception-related problems.
❖
Transmission/Reception
❖
Transmission
Problem
Cause
Solution
Both transmission and re-
ceiving are impossible.
The modular cord may be
disconnected.
Make sure that the modular cord is cor-
rectly connected. See “Connecting the
Machine to a Telephone Line and Tele-
phone”, General Settings Guide.
Problem
Cause
Solution
Document appears blank
at the other end.
The original was placed
upside down.
When the original is placed directly on
the exposure glass, the side to be
scanned must face down. When the
original is fed via the ADF, the side to
be scanned must face up.
Transmission failed due
to “maximum e-mail
size” error.
If the e-mail size specified
on the machine is too
large, the Internet Fax
document cannot be sent.
In
[
Facsimile Features
]
, under
[
Send Set-
tings
]
, set
[
Max. E-mail Size
]
to
[
Off
]
, or set
the maximum e-mail size to larger val-
ue. Then, re-send the document.
When using On Hook
Dial or Manual Dial,
“
Receiving da-
ta...
” appears and
transmission is not al-
lowed.
If the machine fails to de-
tect the size of the origi-
nal when
{
Start
}
key is
pressed, it performs a re-
ceiving operation.
Press
[
Scan Size
]
in
[
Scan Settings
]
, select
the scan area, and then resend the doc-
ument. If you use On Hook Dial or
Manual Dial frequently, it is recom-
mended that you set “Receive docu-
ments by pressing the
{
Start
}
key when
originals are not set.” to “Off” in User
Parameters. If this is set to “Off”, when
using Manual Dial you cannot receive
by pressing the
{
Start
}
key. See “Param-
eter Settings”, General Settings Guide.
LAN-Fax Driver does not
work.
The entered login user
name, login password, or
driver encryption key is
incorrect.
Check your login user name, login
password, or driver encryption key,
and enter them correctly. Contact the
administrator.
LAN-Fax Driver does not
work.
A high security level is
set by the extended secu-
rity function.
Contact the administrator.