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Ricoh Aficio MP 7000 Troubleshooting - Page 78

Printable area, Printer, Dithering, Image Adjustments, Change User Set, Print Quality, Sided

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Troubleshooting When Using the Printer Function Problem Cause Solution Images are cut off, or excess is printed. You may be using pa- Use the same size paper as that selected in the per smaller than the application. If you cannot load paper of the size selected in the ap- correct size, use the reduction function to re- plication. duce the image, and then print. See the printer driver Help. Page layout is not as expected. Print areas differ depending on machine used. Information that fits on a single page on one machine may not fit on a single page of another machine. Adjust the [Printable area:] setting in the [Printer Configuration...] in the RPCS printer driver. See the printer driver Help. 4 Photo images are coarse. Some applications Use the application's settings to specify a highprint at lower resolu- er resolution. tion. Solid lines are printed as broken lines. Dither patterns do not match. Make the following settings with the printer driver: Change the [Dithering:] setting on the [Image Adjustments] tab in the [Change User Settings...] dialog box, on the [Print Quality] tab in the RPCS printer driver. See the printer driver Help. Optional components connected to the machine are not recognized when using Windows 2000/XP/Vista and Windows Server 2003. Bidirectional communication is not working. Set up optional devices on the Properties of the printer. See the printer driver Help. Duplex printing is malfunctioning. Duplex printing cannot be done with paper set in the bypass tray. When using duplex printing, make settings to use paper from a tray other than the bypass tray. Duplex printing is malfunctioning. You have loaded thick Specify another paper type. paper heavier than 110 g/m2. Duplex printing is malfunctioning. Duplex printing cannot be done with a tray for which [1 Sided Copy] has been specified as Paper Type on the System Settings menu. In [System Settings], under [Tray Paper Settings], select [2 Sided Copy]. 70

Section	Page
Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Notes:	2
Caution:	2
Power Source	2
Manuals for This Machine	3
TABLE OF CONTENTS	5
How to Read This Manual	9
Symbols	9
1. When the Machine Does Not Operate As Wanted	11
Indicators	11
Panel Tone	12
Checking Machine Status and Settings	13
When the Function Status Indicator Lights Up in Red	16
When You Have Problems Operating the Machine	17
When a Job Is Not Performed	21
2. Troubleshooting When Using the Copy/Document Server Function	25
Messages Displayed When Using the Copy/Document Server Function	25
When You Cannot Make Clear Copies	31
When You Cannot Make Copies As Wanted	33
Display During Connect Copy	38
If Connect Copy Is Canceled	38
If You Cannot Exit from Connect Copy	39
When Memory Is Full	40
3. Troubleshooting When Using the Facsimile Function	41
Adjusting the Volume	41
Messages Displayed When Using the Facsimile Function	43
When You Cannot Send or Receive Fax Messages as Wanted	51
When Memory Is Full	54
When an Error Report Is Printed	55
Turning Off the Main Power / In the Event of Power Failure	56
When an Error Occurs Using Internet Fax	57
Error Mail Notification	57
Error Report (E-Mail)	57
Server-Generated Error E-mail	57
4. Troubleshooting When Using the Printer Function	59
When You Cannot Connect to the USB Interface	59
Messages Displayed When Installing the Printer Driver	60
Windows 2000	60
Windows XP, Windows Server 2003	61
Windows Vista	61
Messages Displayed When Using the Printer Function	62
Status Messages	62
Messages Displayed on the Control Panel When Using the Printer Function	63
Messages Printed on the Error Logs or Reports	65
Checking the Error Log	71
When You Cannot Print	72
When the Data In Indicator Does Not Light Up or Flash	74
When the machine is connected to the computer using the interface cable	74
Other Printing Problems	75
5. Troubleshooting When Using the Scanner Function	81
When Scan Results Are Not As Expected	81
When You Cannot Send Scanned Files	82
When Stored Files Cannot Be Accessed	82
When You Cannot Browse the Network to Send a Scan file	82
When the TWAIN Driver Cannot Be Started	82
When Stored Files Cannot Be Edited	83
When the Network Delivery Function Cannot Be Used	83
Operations Are Not Possible When Messages Are Displayed	83
Messages Displayed When Using the Scanner Function	84
When a Message Is Displayed on the Control Panel	84
When a Message Is Displayed on the Client Computer	90
6. Adding Paper, Toner and Staples	95
Loading Paper	95
Loading Paper into Tray 1 (Tandem Tray)	95
Loading Paper into Tray 2 and 3	97
Loading Paper into the Large Capacity Tray (LCT)	98
Loading Paper in the Interposer	99
Orientation-Fixed Paper or Two-Sided Paper	101
Changing the Paper Size	102
Changing the Paper Size in Tray 2 and 3	102
Changing to a Size that is Not Automatically Detected	104
Adding Toner	107
Inserting Toner	108
Used Toner	109
Sending Fax Messages When Toner Has Run Out	109
Adding Staples	110
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	110
3,000 Sheet-100 Sheet Staple Finisher	111
Booklet Finisher (Saddle Stitch)	112
7. Clearing Misfeeds	113
Removing Jammed Paper	113
Locating Jammed Paper	114
When A Is lit	116
When B Is lit	116
When C Is lit	116
When D Is lit	117
When E Is lit	117
When F Is lit	118
When N Is Lit	119
When N1 is lit	119
When N2 or N3 is lit	119
When P Is Lit	120
When P1 is lit	120
When P2 is lit	120
When Q Is lit	121
When R Is Lit	122
3,000 Sheet-50 Sheet Staple Finisher	122
3,000 Sheet-100 Sheet Staple Finisher	123
Booklet Finisher (Saddle Stitch)	124
When W Is lit	125
When U Is lit	125
Removing Jammed Staples	126
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	126
3,000 Sheet-100 Sheet Staple Finisher	127
Booklet Finisher (Saddle Stitch)	128
Removing Punch Waste	129
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	129
3,000 Sheet-100 Sheet Staple Finisher	130
8. Remarks	133
Where to Put Your Machine	133
Machine Environment	133
Optimum environmental conditions	133
Environments to avoid	134
Moving	134
Power Connection	135
Access to the Machine	136
Maintaining Your Machine	137
Cleaning the Exposure Glass	137
Cleaning the Exposure Glass Cover	138
Cleaning the Auto Document Feeder	138

Match case Limit results 1 per page

Troubleshooting When Using the Printer Function

Images are cut off, or

excess is printed.

You may be using pa-

per smaller than the

size selected in the ap-

plication.

Use the same size paper as that selected in the

application. If you cannot load paper of the

correct size, use the reduction function to re-

duce the image, and then print. See the printer

driver Help.

Page layout is not as

expected.

Print areas differ de-

pending on machine

used. Information

that fits on a single

page on one machine

may not fit on a single

page of another ma-

chine.

Adjust the

[

Printable area:

]

setting in the

[

Printer

Configuration...

]

in the RPCS printer driver. See

the printer driver Help.

Photo images are

coarse.

Some applications

print at lower resolu-

tion.

Use the application's settings to specify a high-

er resolution.

Solid lines are printed

as broken lines.

Dither patterns do not

match.

Make the following settings with the printer

driver: Change the

[

Dithering:

]

setting on the

[

Image Adjustments

]

tab in the

[

Change User Set-

tings...

]

dialog box, on the

[

Print Quality

]

tab in

the RPCS printer driver. See the printer driver

Help.

Optional components

connected to the ma-

chine are not recog-

nized when using

Windows

2000/XP/Vista and

Windows Server 2003.

Bidirectional commu-

nication is not work-

ing.

Set up optional devices on the Properties of the

printer.

See the printer driver Help.

Duplex printing is

malfunctioning.

Duplex printing can-

not be done with pa-

per set in the bypass

tray.

When using duplex printing, make settings to

use paper from a tray other than the bypass

tray.

Duplex printing is

malfunctioning.

You have loaded thick

paper heavier than

110 g/m

Specify another paper type.

Duplex printing is

malfunctioning.

Duplex printing can-

not be done with a

tray for which

[

1 Sided

Copy

]

has been speci-

fied as Paper Type on

the System Settings

menu.

[

System Settings

]

, under

[

Tray Paper Settings

]

select

[

2 Sided Copy

]

Problem

Cause

Solution