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Ricoh Aficio MP 7000 Troubleshooting - Page 47

File Transfer, System Settings, Transfer

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Messages Displayed When Using the Facsimile Function Message Cause Solution Check whether Cannot find the DNS there are any server, SMTP Server or network problems. folder for forwarding. {14-01} • Check that the DNS server IPv4 address is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help. • Check that the host name and IPv4 address of SMTP Server are correctly programmed using Web Image Monitor. See the Web Image Monitor's Help. • Check that the SMTP server is correctly programmed using Web Im- 3 age Monitor. See the Web Image Monitor's Help. • Check that the folder for forwarding is correctly specified. • Check that the computer in which the folder for forwarding is specified is correctly operated. • Check that the LAN cable is correctly connected to the machine. • Consult the administrator. Check whether E-mail transmission was • Check that the machine e-mail ad- there are any refused by SMTP authen- dress is correctly programmed from network problems. tication, POP before SMTP authentication or {14-09} login authentication of [File Transfer] under [System Settings]. See "File Transfer", General Settings Guide. You can also use the Web the computer in which Image Monitor for confirmation. the folder for transfer is See the Web Image Monitor's Help. specified. • Check that the user name and password of the E-mail Account are correctly programmed from [File Transfer] under [System Settings]. See "File Transfer", General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. • Check that the user ID and password for the computer in which the folder for forwarding is specified are correctly programmed. • Check that the folder for forwarding is correctly specified. • Check that the computer in which the folder for forwarding is specified is correctly operated. • Consult the administrator. 39

Section	Page
Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Notes:	2
Caution:	2
Power Source	2
Manuals for This Machine	3
TABLE OF CONTENTS	5
How to Read This Manual	9
Symbols	9
1. When the Machine Does Not Operate As Wanted	11
Indicators	11
Panel Tone	12
Checking Machine Status and Settings	13
When the Function Status Indicator Lights Up in Red	16
When You Have Problems Operating the Machine	17
When a Job Is Not Performed	21
2. Troubleshooting When Using the Copy/Document Server Function	25
Messages Displayed When Using the Copy/Document Server Function	25
When You Cannot Make Clear Copies	31
When You Cannot Make Copies As Wanted	33
Display During Connect Copy	38
If Connect Copy Is Canceled	38
If You Cannot Exit from Connect Copy	39
When Memory Is Full	40
3. Troubleshooting When Using the Facsimile Function	41
Adjusting the Volume	41
Messages Displayed When Using the Facsimile Function	43
When You Cannot Send or Receive Fax Messages as Wanted	51
When Memory Is Full	54
When an Error Report Is Printed	55
Turning Off the Main Power / In the Event of Power Failure	56
When an Error Occurs Using Internet Fax	57
Error Mail Notification	57
Error Report (E-Mail)	57
Server-Generated Error E-mail	57
4. Troubleshooting When Using the Printer Function	59
When You Cannot Connect to the USB Interface	59
Messages Displayed When Installing the Printer Driver	60
Windows 2000	60
Windows XP, Windows Server 2003	61
Windows Vista	61
Messages Displayed When Using the Printer Function	62
Status Messages	62
Messages Displayed on the Control Panel When Using the Printer Function	63
Messages Printed on the Error Logs or Reports	65
Checking the Error Log	71
When You Cannot Print	72
When the Data In Indicator Does Not Light Up or Flash	74
When the machine is connected to the computer using the interface cable	74
Other Printing Problems	75
5. Troubleshooting When Using the Scanner Function	81
When Scan Results Are Not As Expected	81
When You Cannot Send Scanned Files	82
When Stored Files Cannot Be Accessed	82
When You Cannot Browse the Network to Send a Scan file	82
When the TWAIN Driver Cannot Be Started	82
When Stored Files Cannot Be Edited	83
When the Network Delivery Function Cannot Be Used	83
Operations Are Not Possible When Messages Are Displayed	83
Messages Displayed When Using the Scanner Function	84
When a Message Is Displayed on the Control Panel	84
When a Message Is Displayed on the Client Computer	90
6. Adding Paper, Toner and Staples	95
Loading Paper	95
Loading Paper into Tray 1 (Tandem Tray)	95
Loading Paper into Tray 2 and 3	97
Loading Paper into the Large Capacity Tray (LCT)	98
Loading Paper in the Interposer	99
Orientation-Fixed Paper or Two-Sided Paper	101
Changing the Paper Size	102
Changing the Paper Size in Tray 2 and 3	102
Changing to a Size that is Not Automatically Detected	104
Adding Toner	107
Inserting Toner	108
Used Toner	109
Sending Fax Messages When Toner Has Run Out	109
Adding Staples	110
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	110
3,000 Sheet-100 Sheet Staple Finisher	111
Booklet Finisher (Saddle Stitch)	112
7. Clearing Misfeeds	113
Removing Jammed Paper	113
Locating Jammed Paper	114
When A Is lit	116
When B Is lit	116
When C Is lit	116
When D Is lit	117
When E Is lit	117
When F Is lit	118
When N Is Lit	119
When N1 is lit	119
When N2 or N3 is lit	119
When P Is Lit	120
When P1 is lit	120
When P2 is lit	120
When Q Is lit	121
When R Is Lit	122
3,000 Sheet-50 Sheet Staple Finisher	122
3,000 Sheet-100 Sheet Staple Finisher	123
Booklet Finisher (Saddle Stitch)	124
When W Is lit	125
When U Is lit	125
Removing Jammed Staples	126
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	126
3,000 Sheet-100 Sheet Staple Finisher	127
Booklet Finisher (Saddle Stitch)	128
Removing Punch Waste	129
3,000 Sheet-50 Sheet Staple Finisher and Booklet Finisher	129
3,000 Sheet-100 Sheet Staple Finisher	130
8. Remarks	133
Where to Put Your Machine	133
Machine Environment	133
Optimum environmental conditions	133
Environments to avoid	134
Moving	134
Power Connection	135
Access to the Machine	136
Maintaining Your Machine	137
Cleaning the Exposure Glass	137
Cleaning the Exposure Glass Cover	138
Cleaning the Auto Document Feeder	138

Match case Limit results 1 per page

Messages Displayed When Using the Facsimile Function

Check whether

there are any

network problems.

{

14-01

}

Cannot find the DNS

server, SMTP Server or

folder for forwarding.

•

Check that the DNS server IPv4 ad-

dress is correctly programmed us-

ing Web Image Monitor. See the

Web Image Monitor's Help.

•

Check that the host name and IPv4

address of SMTP Server are correct-

ly programmed using Web Image

Monitor. See the Web Image Moni-

tor's Help.

•

Check that the SMTP server is cor-

rectly programmed using Web Im-

age Monitor. See the Web Image

Monitor's Help.

•

Check that the folder for forwarding

is correctly specified.

•

Check that the computer in which

the folder for forwarding is speci-

fied is correctly operated.

•

Check that the LAN cable is correct-

ly connected to the machine.

•

Consult the administrator.

Check whether

there are any

network problems.

{

14-09

}

E-mail transmission was

refused by SMTP authen-

tication, POP before

SMTP authentication or

the computer in which

the folder for transfer is

specified.

•

Check that the machine e-mail ad-

dress is correctly programmed from

[

File Transfer

]

under

[

System Settings

]

See “File Transfer”, General Settings

Guide. You can also use the Web

Image Monitor for confirmation.

See the Web Image Monitor's Help.

•

Check that the user name and pass-

word of the E-mail Account are cor-

rectly programmed from

[

File

Transfer

]

under

[

System Settings

]

. See

“File Transfer”, General Settings

Guide. You can also use the Web

Image Monitor for confirmation.

See the Web Image Monitor's Help.

•

Check that the user ID and pass-

word for the computer in which the

folder for forwarding is specified

are correctly programmed.

•

Check that the folder for forwarding

is correctly specified.

•

Check that the computer in which

the folder for forwarding is speci-

fied is correctly operated.

•

Consult the administrator.

Message

Cause

Solution